Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... もっと見る
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Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... もっと見る
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first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered Definitely reccomend Alex and this comp... もっと見る
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Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... もっと見る
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企業情報
当該企業による記述
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
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3427件のレビュー
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Another year and another holiday booked…
Another year and another holiday booked through the one and only Rob. Excellent throughout and above all very patient and knowledgeable in ensuring all my "changing" needs are addressed and met. Thanks as always Rob. Till the next
2026年1月5日
自発的なレビュー
Awayholidays からの回答
Dear Shukla,
Thank you for your feedback . Clients like you make my job enjoyable and worthwhile!
We always appreciate your faith in my capabilities to arrange your holidays. Your words are a great incentive for me to keep striving for offering an even better service level next time.
Regards,
Away Holidays
Holiday to Dubai
This is the 2nd holiday we have booked with Away. Brooklyn was our agent on this occasion for a trip to Dubai. He was excellent, came up with exactly the package we required, and at a better price than I had found elsewhere. Brooklyn's communication was faultless and travel documents received promptly
2026年1月6日
自発的なレビュー
Awayholidays からの回答
Dear Angela,
Thank you so much for taking the time to write to us and for choosing Away once again for your holiday travel needs. We're overjoyed that you had another great experience with us, especially with Brooklyn as your agent.
Regards,
Away Holidays
This is my 5th time booking now with…
This is my 5th time booking now with Brooklyn at away holidays. The service is brilliant and really straight forward. they are by far the cheapest when booking Dubai after comparing other prices. I wouldn’t go anywhere else now.
2026年1月5日
自発的なレビュー
Awayholidays からの回答
Dear James,
Thank you for your wonderful feedback about your most recent booking experience with us through Brooklyn. We're thrilled to hear you've had yet another positive experience, finding our service brilliant and straight forward.
Regards,
Away Holidays
We booked our holiday with Go Away…
We booked our holiday with Go Away Holidays, dealing mainly with Umang. Four weeks before our trip, we were informed there was an issue with one of our connecting flights. We were promised this would be resolved within 48 hours, but instead we spent two weeks being given conflicting information and empty promises.
We were told at different times that:
• We would fly the same day but earlier via a different route (which we agreed to),
• Then that this option was no longer possible,
• Then that we would travel a day earlier with an overnight stay elsewhere,
• Only for this plan to be changed again.
By this point, I asked to speak to a manager as I was extremely upset and stressed. We travel at Christmas because it is our daughter’s birthday and her anniversary in December , and Christmas at home is very difficult for us as a family ! I explained this clearly. Umang asked if we wanted a refund, which I declined at that time. The following day, after yet more empty promises, I asked for a refund only to be told refunds were not offered.
The journey itself was exhausting. After flying Manchester – Dubai – Bangkok, we were left waiting 7 hours in Bangkok airport with our 10-year-old child. We were meant to meet family on day 7 of our holiday, but due to Umang booking our second hotel for 7 nights instead of 6, we missed a day with them. I emailed Umang about this and was rudely ignored. We had no choice but to stay the extra night and meet our family a day later.
When we arrived at our final hotel, we were given a room with one double bed, expected to share with our 10-year-old child. When we contacted Go Away Holidays, Umang was once again rude and completely unhelpful. We were forced to pay an additional £450 just to be moved to an appropriate room.
Overall, this was a stressful, upsetting, and poorly managed experience. Umang was consistently rude, dismissive, and unreliable, and the lack of communication and accountability ruined a holiday that was meant to be very special for our family.
I would strongly advise staying well away from Go Away Holidays, and especially from Umang.
2026年1月6日
自発的なレビュー
Awayholidays からの回答
Dear Valued Customerm
We are sorry to hear about your unfortunate experience with our service. It is crucial for our customers to have a smooth and stress-free travel experience, and it appears that we failed to deliver this in your case.
Firstly, we would like to apologize for the poor communication and the mismanagement that occurred regarding your connecting flights. It is unacceptable that you had to endure weeks of confusion and uncertainty, rather than being given the swift resolution that was promised
Secondly, we deeply regret the impact of these issues on your daughter's birthday and anniversary celebrations. We understand the significance of such events and can imagine the disappointment you must have felt due to our mistakes.
Lastly, it's regrettable to hear about your unpleasant interactions with Umang. It is essential for our staff to maintain professionalism and empathy when dealing with clients, and clearly, his performance was not up to our standards. We assure you that the appropriate steps will be taken to address his behavior.
Regards,
Away Holidays
Year after year we book our holiday to…
Year after year we book our holiday to Dubai to visit family with Away Holidays. It such a easy process. Neil is fantastic he gets the best possible price which takes away the stress. Neil is fantastic. So easy to contact and a quick response. Thank you so much Neil
2026年1月4日
自発的なレビュー
Awayholidays からの回答
Dear Valued Customer,
Thank you for taking the time to share your thoughts regarding your holiday booking experience with Away Holidays. We are delighted to learn that Neil has consistently ensured a smooth and stress-free process for you.
Regards,
Away Holidays
Excellent customer service
The customer service is excellent. Neil has gone above and beyond to answer all of our questions & ensure we have all necessary info! The response time is super efficient and always extremely friendly.
2025年7月10日
自発的なレビュー
Awayholidays からの回答
Dear Olivia,
Thank you so much for taking the time to share your feedback. We are thrilled to hear about your positive experience with our customer service team, particularly Neil. Your appreciation encourages us to continue delivering exceptional service to all our customers.
Regards,
Away Holidays
We were recommended to use Away Holidays
We were recommended to use Away holidays when chatting with some people in a jacuzzi in Dubai. We have now used them for booking 2 winter holidays and can honestly say the service is excellent, great flexibility to meet our needs for multiple stops and a good price that beat our other usual agents. Rob is our contact and he does look after his customers very well.
2026年1月4日
自発的なレビュー
Awayholidays からの回答
Dear Nigel,
Thank you so much for taking the time to share your positive experience with Away Holidays. We're honored to have been recommended to you and it's incredibly rewarding to hear that we have met and hopefully exceeded your expectations with our services.
Regards,
Away Holidays
just used Away Holidays for the first…
just used Away Holidays for the first time, Rob was excellent and very knowledgeable, would highly recommend them.
2026年1月3日
自発的なレビュー
Awayholidays からの回答
Dear Kevin,
Thank you so much for taking the time to share your positive experience with Away Holidays. We are thrilled to hear that your first interaction with us met your expectations and that you found Rob's assistance excellent and knowledgeable.
Regards,
Away Holidays
Brooklyn was the most helpful travel…
Brooklyn was the most helpful travel agent that we have spoken to whilst trying to book our holiday to Mauritius.
No one else seem to want to do their job properly.
He was very helpful, informative and successful as we booked a holiday with him .
Hoping that this is the holiday off our dreams and if it is, we shall surely use Brooklyn again as our travel agent.
2026年1月3日
自発的なレビュー
Awayholidays からの回答
Dear Thorpe,
We truly appreciate your kind words and are delighted to hear of your exceptional experience with Brooklyn as your travel agent. He is indeed a valuable asset to our team and is well known for providing high-quality service to our distinguished clients.
Regards,
Away Holidays
Once again its first class service
Once again its first class service ! Brookyln is excellent, cannot fault him . Takes care of everything and more , all the fine details without having to ask him . Used Brooklyn many times and will continue to do so in the future!!! Tim Ward
2026年1月2日
自発的なレビュー
Awayholidays からの回答
Dear Tim,
We are thrilled to hear how pleased you are with Brooklyn's service. Brooklyn truly represents values at our company in providing first-class service to all our customers.
Regards,
Away Holidays
Brooklyn was really helpful
Brooklyn was really helpful finding me the best flight times, so that we could get the most out of our holiday
2026年1月2日
自発的なレビュー
Awayholidays からの回答
Dear Mona,
Thank you for taking the time out of your schedule to send us your valuable feedback. We are glad to hear that Brooklyn was helpful in finding the best flight times for your holiday.
Regards,
Away Holidays
Awayholidays からの回答
Dear Alun,
Thank you so much for taking the time to write and share your feedback about Ian. It is our pleasure to assist you, and we are thrilled to hear that Ian was able to provide you with the knowledgeable and helpful service that you deserve.
Regards,
Away Holidays
Awayholidays からの回答
Dear Sophie,
Thank you for expressing your satisfaction with my services and for highly recommending me
Regards,
Away Holidays
Very helpful team
Rob and Praveen were a great help in getting my booking sorted! They were very personable and friendly.
2025年12月31日
自発的なレビュー
Awayholidays からの回答
Dear Asad,
it's heartwarming to learn about your positive experience with our team members, Rob and Praveen, as your satisfaction is of the utmost importance to us. I'm glad they were reliable and were able to sort your booking, while also maintaining a personable and friendly relationship with you.
Regards,
Away Holidays
Just booked another holiday with Away…
Just booked another holiday with Away Holidays,we dealt with Rob who was very helpfull and efficent
Would highly recommend
2025年12月28日
自発的なレビュー
Awayholidays からの回答
Dear Stephen,
Thank you very much for your recent booking and for taking the time to send this feedback. It's always a joy to hear when our team has been helpful, and we're thrilled that Rob was able to offer such efficient service for you.
Regards,
Away Holidays
Used the agent before and alway found…
Used the agent before and alway found to be very professional. Thank you Rob for your help today
2025年12月28日
自発的なレビュー
Awayholidays からの回答
Dear Nicole,
we are so glad to hear that you've continued to find our service professional and helpful. Your kind words truly mean a lot to us.
Regards,
Away Holidays
Alex was fantastic
Alex was fantastic, helpful and gave us good clear advice. Excellent service
2025年12月28日
自発的なレビュー
Awayholidays からの回答
Dear Riccardo,
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Alex, and found his advice both clear and useful.
Regards,
Away Holidays
Professional and helpful
Professional and helpful. It’s great to deal with the same agent from start to finish.
2025年12月24日
自発的なレビュー
Awayholidays からの回答
Dear Elizabeth,
We are glad to hear that you had a positive experience with our services. We truly value your feedback as it motivates us to strive for even higher standards of service.
Regards,
Away Holidays
Great Customer Service and Flexibility…
Great Customer Service and Flexibility from Rob- He delivered exceptional service with quick, flexible responses and a clear focus on what worked best for our needs. He went out of his way to tailor the package for us, which made a real difference when travelling with a child. This is not the first time we have booked a holiday with Rob, and his expertise, attention to detail, and reliability are exactly why we continue to trust him for our travel plans.
2025年12月27日
自発的なレビュー
Awayholidays からの回答
Dear Preetish,
we are overjoyed to receive your feedback praising Rob's exceptional customer service. Providing a flexible, customer-centered focus for all our clients, especially when trying to accommodate young travelers, is a major priority for us.
Regards,
Away Holidays
Excellent help from rob
Excellent help from rob. Robs people skills are excellent. It’s a pleasure to deal with him. I’m really happy with my booking 5*
THANK YOU
2025年12月27日
自発的なレビュー
Awayholidays からの回答
Dear Elizabeth,
Thank you for taking the time to share your positive experience with our service. We are thrilled to hear that Rob not only met but exceeded your expectations.
Regards,
Away Holidays
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