Awayholidays レビュー 

Lack of customer care or no customer care.
Let me start by saying for quite a number of years I had excellent booking experiences.

So I have put 4 negative reviews and sent numerous emails as I have been told to do.
Last one was in December,
Guess what no replies or telephone calls.
So :
I am asking again
What telephone number do I use to speak to customer care,
Who do I ask for in customer care.
Who writes the replies to reviews as I would like to speak with you.
Don’t ask me again to submit my booking reference number as I have done this in the past and still no communication.
Have you actually got a customer care dept.
So direct phone number please for customer care not email address as I have emailed on numerous occasions with no reply,
Thank you,
Chris.

I booked an amazing 28 day holiday to the Maldives with Brett. Brett was very helpful and answered all my questions effectively. He’s a great communicator and a credit to the team. I would really like to recommend Away holidays for your trips as the customer service is second to none thanks again..

Good service again from Rob. Easy to deal with, good options and very competitive price

Saw the price online, Neil rang and honoured the quote in a pleasant and kindly manner. Turned out we booked with him last year too.
Great to be able to do all this on a Sunday

Alex has been great. Everything was dealt with promptly and efficiently.

First time booking with away holidays . The service was fast and professional. Alex handled our holiday booking from start to finish and his service was excellent . Very polite and helpful

BROOKLYN WAS A PLEASURE TO BOOK WITH EASY AND PROFESSIONAL

This is second time Ihave dealt with Awayholidays and Brooklyn been amazing on both times giving us unbiased advice and the best deep possible

I have used Alex at away holidays again!! excellent service great price always gets me a great deal.

I can highly recommend and would not consider using anyone else going forward.

Lovely to deal with, did what he said he would do when he said he would do it. He was knowledgeable, friendly, helpful and efficient.

The offer was very competitive and based on this experience they will be one of the first companies I check with.

Another successful booking with AwayHolidays, this time Brooklyn helped us. As always really efficient friendly service agents are always knowledgeable and quick to advise when enquiring about any aspect of the holiday of choice

Brooklyn
Booked with Brooklyn. We knew the location we wanted to go to (Dubai) but we are very indecisive about which hotel to choose. Brooklyn was very patient and phoned back when he said he would , giving advice and allowing us time to decide. Not too pushy. Thank you

Looking for a holiday in the Maldives and came across awayholidays. Within minutes after submitting my request we got a call and Brooklyn our rep was very helpful and answered any questions we had . So we booked and looking forward to our holiday in may

Brooklyn made arranging our luxury holiday to Dubai incredibly easy and stress-free. We got an amazing price with complimentary upgrades thrown in – fantastic value! Definitely using them again!

Booked with Brooklyn past 3 years now for our uae holidays always helpful and booking made easy

This is going to be very long but I would suggest reading it all.
I booked with Away holidays in 2022 and vowed that I would never book with them again. My review for 2022 is on Trust pilot.
I have booked again with Away holidays as the price was good and I decided to take a chance. This review is based purely on the booking process as my holiday is in November 2026 . So I will update or write another review after my holiday.
I booked via Praveen and we have booked 10 nights in Thailand with Qatar business flights. I wanted particular flights and I wanted to know if the lounge access was included . Praveen checked both of my queries and answered them satisfactorily.
The booking process over the phone was straight forward and satisfactory. After a couple of days I emailed Praveen requesting flight confirmation number (if you read my 2022 review you will see why I requested this)
Praveen emailed the confirmation number and I checked it via the Qatar App and the flights do appear to be booked which reassuring .
I then contacted the hotel to check my room was booked and they said they had no record of my booking. I emailed Praveen and asked him why and after 3 or 4 emails I had an email from Praveen with hotel confirmation number ,which I have since checked with the hotel and all appears correct.
Overall so far I am satisfied with my booking experience and the way Praveen has dealt with my questions and queries. I have paid £600 deposit on a £6,500 holiday and as long as I get the flights that include lounge access and the hotel and room category I have booked and have the confirmation from Away holidays to say I have booked I will be happy with my decision to use Away holidays again.
I will write an in depth updated review after my holiday in November

Fantastic service, great communication from Brooklyn

Ian has been an excellent person to deal with all my requirements to travel to Mauritius. All the possible choices given and offer me satisfaction. He knew exactly what a family person want. From booking to ticket issues was gr8t.I will always recommend this company. Without hesitation you can trust 100% to Away holidays.Best of luck!!

fast efficient and friendly service as always - thank Rob.

We found Away Holidays by accident on the internet but it was Brooklyn who was so quick to ring back who was so impressive. He found a wonderful 2-centre option for us which accommodated our budget. He really was amazingly quick, tenacious and inventive!