Easy to order and delivery. Only problem is with the Libre 2 sensors have had 6 that do not work just says to apply new sensor. Received last Friday and the 1st one doesn't work. Have phoned Abbott... もっと見る
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レビュアーのコメントを見てみましょう
There was a delay before my order was processed. I had to contact you before the order was processed. You need to improve your order processing. It took longer to receive my order than expected. Order... もっと見る
There were no issues with the order. It arrived quickly and without any problems. Shopping at AYP Healthcare is highly recommended.
Experience was better than expected. They followed up quickly on emails and checks. Packaging and delivery excellent. Website not as intuitive as it could be but overall glad I went with them
企業情報
当該企業による記述
AYP Healthcare is an online pharmacy store offering medicine from top brands and delivering services to your doorstep. AYP Healthcare is a dedicated, family-owned pharmacy operating in a highly competitive environment and working with compassion. It aims to provide customers with hassle-free, on-time service. The company is run by a team of highly trained professional pharmacists with all the required clinical knowledge of the medicines.
連絡先
160-164 Lancaster Road North, PR1 2PZ, Preston, 英国
- 0800 048 7211
- sales@ayphealthcare.co.uk
- ayp.healthcare
4.0
ほぼ満足
3万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 29％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Highly questionable 5 star reviews
Highly questionable 5 star reviews. I am still waiting for fairly straightforward pain medication ordered 10 days ago. Delivery states 2 to 5 days. Take off 4 days (generously) for weekend & bank holiday. Still outside the time frame with no dispatch imminent. All contact I have made via contact form has received an AI response saying they have a back log but with no time frame. You get the same response regardless of message. Please prove me wrong! I don’t think they give a damn, they’ve got my money & I’ve still got got unresolved pain. Poor & looking rather untrustworthy. I would seriously question the wording of the reviews. Fascinating AI response to my review! Here is my update….the order was cancelled after 14 days by AYP & I did receive a refund 4 days later but….the reason given for cancellation was that I had cancelled. At no point did I ask to cancel the order AT NO POINT! So more lies & time wasting! DONT ORDER FROM THESE PEOPLE THEY ARE NOT TRUSTWORTHY …IF THEY EVEN EXIST OUTSIDE OF THEIR AI WORLD.
2026年9月4日
自発的なレビュー
AYP Healthcare からの回答
We’re very sorry for the delay and for the frustration caused by receiving repeated automated responses without a clear update on your order.
We understand that this is particularly concerning when you are waiting for medication and the stated delivery timeframe has already passed. You should have received a clearer update and a realistic indication of when your order would be dispatched.
Please reply to your existing email conversation with your order details so this can be escalated for a proper review by our team. We sincerely apologise for the poor communication and the experience you’ve had.
AYP Healthcare からの回答
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Order was processed and delivered…
Order was processed and delivered quickly. Good communication as well.
2026年8月27日
AYP Healthcare からの回答
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
I highly recommend AYP Healthcare
I highly recommend AYP Healthcare! They are a trustworthy and professional company that truly cares about their customers. I had an issue with my delivery, and they resolved it immediately and very efficiently. Excellent customer service and great respect for their customers!
2026年8月25日
AYP Healthcare からの回答
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Still expensive but good price within…
Still expensive but good price within the Libre 2 community.
2026年8月26日
AYP Healthcare からの回答
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Very bad service
Sadly I made an order since 23rd August and upon till today i’ve still not received my order. It is very disappointing because i ordered this medication to help with a recent breakout but i didn’t even use it. I had to buy from somewhere else and thankfully got my order in a day from them.
Be sure I won’t be using there services next time.
2026年8月23日
AYP Healthcare からの回答
We’re very sorry to hear that your order from 23rd August still hadn’t arrived and that you had to purchase the medication elsewhere.
We completely understand how disappointing and frustrating this must have been, particularly when you needed the treatment for a recent breakout. This is not the experience we want our customers to have, and we apologise for the delay and inconvenience caused.
If your order or refund remains unresolved, please contact our customer service team with your order details so we can investigate this as a priority.
Not impressed.
Not impressed.
Ordered in good faith. After confirmation e mail I heard nothing until 10 days later I messaged them to ask where my order was.
I then got a question from the pharmacist re my symptoms to which I replied to. Again no response. I asked again 2 days later, no response. Tried to ring them but automated message said they weren't open till 9 ( it was 10 AM)
I tried a live chat but no response.
Then this morning I get an e mail cancelling the order ! It said I hadn't filled in the questionnaire, which I had.
Shocking.
2026年9月2日
自発的なレビュー
AYP Healthcare からの回答
We’re very sorry for the experience you’ve had. We understand how frustrating it must have been to wait for an update, respond to the pharmacist’s questions, then receive no further communication before your order was cancelled.
If the questionnaire was completed, you should not have been told otherwise without the matter being properly reviewed. We also apologise for the difficulty you experienced trying to contact us by phone, live chat and email.
Please contact our customer service team with your order details so we can investigate what happened and review the cancellation. We sincerely apologise for the poor communication and inconvenience caused.
AYP Healthcare からの回答
Thank you for your review! We’re pleased to hear you were happy with the service. We really appreciate your support and hope to serve you again soon.
Very discreet and well packaged
Very discreet and well packaged. Simple questionnaire and value for money. Fast delivery and dispatch.
2026年8月11日
AYP Healthcare からの回答
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
I did not receive my parcel and it is…
I did not receive my parcel and it is now 2 weeks since my order.
2026年8月25日
AYP Healthcare からの回答
We’re very sorry to hear that your order has still not arrived after two weeks. We understand how frustrating and disappointing this delay must be.
Please contact our customer service team with your order details so we can investigate the status of your order and arrange the appropriate resolution. We sincerely apologise for the inconvenience caused.
AYP Healthcare からの回答
Thank you so much for the 5-star review! We’re really pleased to hear you had a great experience with AYP Healthcare. We really appreciate your support.
AYP Healthcare からの回答
Thank you for your 5-star review! We’re delighted you were happy with the service you received. Your feedback means a lot to the whole team at AYP Healthcare.
Did not receive my order
I ordered an over the counter medicine, a prebiotic, that I have been taking for some time and requires a daily dose. After not receiving a delivery after a week I emailed the pharmacy and, following a 2 day delay in response, was told they had a “backlog” of orders so were working to get through them. Now around 3 weeks from my order with no further communication or delivery I have asked them to cancel my order and refund my money. I will wait and see how long it takes for the refund to reach my account.
2026年8月31日
自発的なレビュー
AYP Healthcare からの回答
We’re very sorry for the delay with your order and, in particular, for the lack of communication throughout. This is not the level of service we aim to provide. We completely understand your decision to cancel after waiting this long. Please contact our customer service team with your order details if your refund has not yet been processed, and we’ll ensure this is looked into as a priority.
AYP Healthcare からの回答
Thanks for the great feedback! It’s always good to hear that our customers have had a smooth experience with us. We really appreciate the 5 stars.
Always Return
I have visited AYP in the past and always seem to return. Their products are well priced and their service is good.
2026年8月21日
AYP Healthcare からの回答
Thank you for the fantastic 5-star review! We’re so pleased you were happy with your experience and really appreciate you taking the time to leave us feedback.
Good price..quickly received..
2026年8月22日
AYP Healthcare からの回答
We really appreciate your kind feedback and 5-star rating. Thank you for choosing AYP Healthcare and for taking the time to share your experience.
Took a week to arrive and when I sent…
Took a week to arrive and when I sent an email to ask about delivery as I had communication saying it would be delivered, customer replied with a screenshot of the same tracking info I already had.
2026年8月21日
AYP Healthcare からの回答
We’re sorry your order took longer than expected to arrive and that our response to your delivery query wasn’t as helpful as it should have been. We understand how frustrating it is to receive tracking information you already have when you’re looking for an actual update. Thank you for your feedback, we’ll make sure this is raised with the team.
Best mounjaro price
Have been using them for Mounjaro for around a year now - they are usually the cheapest, and good service.
2026年8月20日
AYP Healthcare からの回答
Thank you for the 5 stars! We’re really glad you were happy with your experience and appreciate your support.
They sent me the wrong product
They sent me the wrong product, seems like they tried to pass off a cheaper version and presumably hope I wouldn't say anything? Anyway, sent me a pre-paid returns, but I had to print and go to post office on my lunch break, which was very annoying as clearly their mistake, but I had to sort.
2026年8月21日
AYP Healthcare からの回答
We’re very sorry that you received the incorrect product. This was certainly not intentional, and we apologise for the inconvenience caused. We completely understand your frustration at having to print the returns label and visit the Post Office to resolve an error on our side. Thank you for bringing this to our attention, and we’ll be reviewing what happened to help prevent it from happening again.
AYP Healthcare からの回答
Thank you for the 5 stars! We really appreciate your support.
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