Bahoma London レビュー 33

Bahoma London からの回答

2026年2月17日

Cara Silvie,

La ringraziamo di cuore per le sue parole così gentili. Siamo felici di sapere che tutto sia stato perfetto e che abbia trovato i nostri prodotti eccezionali. Ci fa molto piacere anche sapere che la spedizione sia stata impeccabile.

Grazie per aver condiviso la sua esperienza con noi.

Con i nostri più cordiali saluti,
Team Bahoma

Bahoma London からの回答

2026年1月22日 に更新

Muchísimas gracias por su maravillosa reseña. Nos alegra enormemente saber que los productos le han gustado tanto y que el aroma le haya parecido espectacular.

Para nosotros es muy importante cuidar de cada cliente, y nos emociona que haya sentido esa atención.
Sophia estará especialmente agradecida por su mención tan amable.

Nos encanta que recomiende Cherry Blossom - es una fragancia a la que tenemos mucho cariño.

Gracias de corazón por su confianza y por compartir su experiencia.

Con nuestros más cálidos saludos,
Equipo Bahoma

Bahoma London からの回答

2026年1月22日

Thank you very much for your kind review. We appreciate your time for posting this review. We are also very pleased you enjoy the products you received. It means a lot to us.

Warm regards,
Bahoma team

Bahoma London からの回答

2025年12月22日

Dear Cristina,

Thank you so much for your wonderful review - we are thrilled to hear that you love the Cristal diffuser fragrance! It is one of our favourites too, and we are so glad it has made such an impact.

We also truly appreciate your feedback about the intensity. We have worked hard over the years to refine our formulations, and while the fragrance may evolve slightly with time and regulations, we always aim for the best possible experience. Your insight is invaluable to us as we continue to improve.

With the holiday season upon us, we would like to wish you a very Merry Christmas and a wonderful New Year ahead! We look forward to welcoming you back for your next order - and we are excited to hear that you are already looking forward to it!

Warm regards,
Bahoma Team

Bahoma London からの回答

2025年12月22日

Gentile Gabriele,

La ringraziamo tanto per la sua recensione così positiva! Siamo felici di sapere che il suo ordine è arrivato come previsto e che tutto sia stato in ordine.

Cerchiamo sempre di garantire che i nostri clienti ricevano i prodotti in tempo e collaboriamo attivamente con i nostri partner di spedizione per garantire una consegna puntuale, quando possibile. Siamo felici di aver soddisfatto le sue aspettative.

Grazie ancora per la sua fiducia e supporto!

Cordiali saluti,
Bahoma Team

Dear Gabriele,

Thank you so much for your kind review! We are thrilled to hear that your order arrived as needed and that everything was in order.

It is always our goal to help our customers receive their products on time, and we work closely with shipping companies whenever possible to ensure timely delivery. We are thrilled that we were able to meet your expectations.

Thank you again for your trust and support!

Warm regards,
Bahoma Team

Bahoma London からの回答

2025年12月16日

Dear Nancy,
Thank you so much for your lovely message. It’s always a joy to prepare your orders, and we are truly grateful for your continued support.
Warm regards
Bahoma Team

Bahoma London からの回答

2025年12月7日

Dear Neil,
Thank you so much for your lovely feedback - we are delighted to hear how much you’re enjoying the Vetiver & Cedarwood room spray. It’s a fragrance we are very proud of, so your words truly made our day.

Regarding delivery, your order was placed just after midnight and was processed and dispatched on the very next working day. It arrived two working days later, which is usually as quickly as postal services allow once a parcel has been collected. We completely understand how wonderful it would be if next-day delivery were always possible, and we genuinely appreciate your suggestion.

Thank you again for taking the time to review us - your comments are invaluable, and we’re very happy to know the fragrance is bringing you enjoyment in your home.

With warm regards,
Bahoma Team

Bahoma London からの回答

2025年12月7日

Dear Ruth,

What a wonderful message to receive - thank you for sharing it. It means a great deal to know that your experiences with us have been consistently positive and that you have enjoyed discovering our different collections over time.

We take great pride in both the craftsmanship and the sensory character of our designs, and it is deeply meaningful to see how they have become part of your home. Every order, whether large or small, represents trust - and we genuinely value and respect every customer who chooses to bring Bahoma into their space.

I hope each product continues to bring beauty and pleasure into your everyday moments.

With warmest regards,
Bahoma Team

Bahoma London からの回答

2025年12月7日 に更新

Dear Teo,

Thank you so much for your recent order and for sharing your thoughts. We are glad to know that you enjoyed the parcel and the complimentary fragrance.

As you received a few different scents, we would love to understand which one did not fully meet your expectations so we can look into it carefully and support you in the best possible way. Your experience matters to us.

If you could be so kind to email us directly at contact@bahoma.com so we can review it together and explore the most suitable solution for you.

With warm regards,
The Bahoma Team

Bahoma London からの回答

2025年11月19日

Dear Jessica,
Thank you so much for your kind words. We’re delighted to hear that your candle arrived safely and that you enjoyed the little extra touches - we always want each parcel to feel personal and thoughtful.

Your support means a great deal to us, and we hope your candle continues to bring you many moments of light and joy.

With warm regards,
Bahoma Team

Bahoma London からの回答

2025年12月16日 に更新

Dear Suzanne,
Thank you so much for your lovely message. It’s always a joy to prepare your orders, and we are truly grateful for your continued support.

Our botanical candles remain one of our most cherished creations, and it is genuinely heartwarming to know they are enjoyed and appreciated.

With warm regards,
Bahoma Team

Bahoma London からの回答

2025年11月19日

Dear Gary,
Thank you so much for sharing your experience. We’re delighted to hear that you found our website easy to navigate and that your order arrived smoothly.

We always want each parcel to feel thoughtful and personal, so it means a great deal to us that you appreciated the handwritten note and little gift.

With warm regards,
Bahoma Team

Bahoma London からの回答

2025年11月19日 に更新

Dear Jackie,

Thank you again for taking the time to share your experience. We were truly sorry to hear about the condition in which your daughter’s gift arrived and fully understood how disappointing that must have been, especially after such a long wait.

As your purchase was sent through one of our retail partners and dispatched via their logistics network, we unfortunately had no control over the packaging or handling of that shipment - but once you reached out to us directly, it felt important to ensure you experienced the level of care we hold ourselves to as a brand.

Update:
We are delighted to know that the replacement candles arrived safely and that the little extras were appreciated. Thank you sincerely for updating your review. It has been a pleasure looking after this for you, and we are grateful for your kindness throughout the process - and for your willingness to shop with us again.
With kind regards,
Bahoma Team

Bahoma London からの回答

2025年10月16日

Dear John,
Thank you so much for sharing this - it is wonderful to know that Desire has brought such warmth and joy into your space. Fragrance has a special way of touching the senses and lifting the spirit, and we are truly grateful that our creation could add a little light to your day.

With appreciation,
The Bahoma Team

Bahoma London からの回答

2025年10月16日

Dear Susan,
Thank you so much for taking the time to share your thoughts. We are so pleased you enjoyed the Desire shower gel - it is a fragrance that means a lot to our team. Over time we have continued refining this collection to make it even more accessible while keeping the same attention to detail and quality. We hope you will enjoy exploring it again whenever the mood strikes.

With appreciation,
The Bahoma Team

Bahoma London からの回答

2025年10月16日

Dear María,
We are sorry to hear that your order didn’t reach you. Your parcel was dispatched promptly to Spain, but unfortunately it was returned after import duties were declined.

As stated clearly at checkout and in our terms, international orders may be subject to local customs duties and taxes which are the customer’s responsibility. We ask every customer to confirm acceptance of these terms before completing the purchase.

When a parcel is returned to us due to unpaid import charges, the original shipping cost is not refundable, as this expense is already incurred on dispatch. Your refund was therefore issued minus the outbound shipping cost, in accordance with our published policy.

We understand that customs procedures can be inconvenient, but we always aim to handle such cases fairly and transparently. Should you wish to reorder in future, we’ll gladly assist to make the process as smooth as possible.

Thank you for your understanding,
The Bahoma Team

Bahoma London からの回答

2025年10月16日

Dear Cookie,
Thank you for your lovely review. We are delighted that you enjoyed your Bahoma products - especially the Ocean Spa and Rhubarb fragrances. It means a lot to our team to know that both the quality and service met your expectations.

Warm regards,
The Bahoma Team

Bahoma London からの回答

2025年10月8日

We are truly sorry to read about your experience and wish we had been contacted directly at the time, as we always do our best to help resolve any concern. Candles are influenced by many conditions such as air movement, wick trimming, and burn duration - all of which can affect performance.

Bahoma has been creating candles for over 17 years, and we take great pride in the quality and consistency of our products. We would still be glad to look into this matter and understand what may have caused your less-than-positive experience. Please feel free to reach us at contact@bahoma.com
Regards,
Bahoma Team

Bahoma London からの回答

2025年10月16日

Nous sommes sincèrement désolés de lire votre message et de savoir que vous avez rencontré un problème avec l’une de nos bougies. Chaque bougie Bahoma est fabriquée à la main dans notre atelier de Londres, où notre équipe surveille chaque étape du coulage et du test de combustion avant que les produits quittent l’atelier. Nous utilisons des cires propres, des mèches en coton naturel et des parfums développés en interne afin d’assurer une flamme stable et une diffusion harmonieuse du parfum.

Il est vraiment regrettable que vous n’ayez pas pris contact avec nous au moment des faits, car nous aurions pu examiner la bougie concernée et comprendre ce qui s’est passé. Sans référence de commande, il nous est malheureusement impossible de vérifier l’origine de l’achat ou les conditions d’utilisation. Nous vous invitons donc à nous écrire à contact@bahoma.com afin que nous puissions revoir cette situation ensemble.

We’re truly sorry to read your message and to learn that you experienced a problem with one of our candles. Every Bahoma candle is handmade in our London workshop, where our team oversees each step of the pouring and burn-testing process before the products leave our hands. We work with clean wax blends, natural cotton wicks and in-house-developed fragrances to ensure a steady flame and even scent diffusion.

It’s a real shame that you didn’t contact us when this occurred, as we would have gladly examined the candle and investigated what might have gone wrong. Without an order reference, we can’t verify where the purchase was made or the conditions under which it was used, but we’re more than willing to look into it if you get in touch at contact@bahoma.com
Kind regards,
The Bahoma Team

Bahoma London からの回答

2025年10月17日

Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience. C’est une grande joie pour nous de savoir que vous appréciez la qualité de nos produits et la fragrance de nos bougies et diffuseurs. Chaque création Bahoma est élaborée avec soin dans notre atelier de Londres afin de transmettre une émotion et un vrai moment de bien-être. Votre message nous touche beaucoup — merci encore pour votre confiance.

We sincerely thank you for taking the time to share your experience. It brings us great joy to know that you value the quality of our products and the fragrance of our candles and diffusers. Every Bahoma creation is carefully developed in our London workshop to evoke emotion and a genuine sense of wellbeing. Your kind words mean a great deal to us — thank you again for your trust.

Warm regards,
The Bahoma Team