Bahoma London レビュー 33

Bahoma London からの回答

2025年10月17日

Chère Mme Prinet Marlène,

Nous sommes désolés d’apprendre que vous avez été déçue et que votre expérience avec nos bougies n’a pas été à la hauteur de vos attentes. Avant de lancer Bahoma sur le marché, nous avons consacré plusieurs années à apprendre et à perfectionner notre savoir-faire - à étudier comment la cire, le parfum et la flamme interagissent. Nos bougies sont aujourd’hui commercialisées et appréciées depuis plus de 17 ans, durant lesquels des milliers d’entre elles ont été allumées aussi bien par nos clients que par notre propre équipe, dans des maisons, des boutiques et des espaces d’exposition.

Comme pour toute bougie, certains facteurs - tels que la longueur de la mèche, la ventilation ou la durée d’allumage en continu - peuvent influencer le comportement de la flamme. C’est pourquoi nous joignons toujours des recommandations précises afin d’aider nos clients à profiter du parfum et de la lumière en toute sécurité, sans effets indésirables.

Il est particulièrement important de respecter le temps de combustion continu conseillé et de surveiller la longueur de la mèche. Celle-ci ne devrait pas dépasser 5 à 7 mm, et il convient de la couper dès qu’elle devient plus longue, afin d’éviter toute fumée et de garantir une combustion propre et régulière. Nos bougies peuvent être appréciées pendant de longues heures lorsqu’elles sont entretenues de cette manière.

Il est vraiment dommage que vous ne nous ayez pas contactés directement lorsque vous avez constaté ce problème, car nous aurions volontiers examiné la situation avec vous pour comprendre ce qui a pu se passer. Nous apprécions sincèrement tous les retours - positifs comme négatifs - car ils nous permettent de continuer à perfectionner nos produits et à garantir leur sécurité et leur plaisir d’utilisation.

Bien à vous,
L’équipe Bahoma

Dear Mme Prinet Marlène,

We are sorry to read that you were disappointed and that your experience with our candles did not meet expectations. Before launching Bahoma into the market, we spent several years developing and refining our craft - studying how wax, fragrance and flame interact. Our products have now been sold and loved for over 17 years, during which countless customers - as well as our own team - have burned thousands of our candles in homes, stores and display settings.

Every candle, regardless of brand, can react differently depending on factors such as wick length, ventilation, or the duration for which it is left burning. For this reason, we always include clear burning guidelines to help our customers enjoy the fragrance and flame safely and without unwanted effects.

It is very important to observe how long a candle is burned in one continuous session, and to ensure the wick is trimmed regularly. The ideal wick height is around 5–7mm, and trimming it as soon as it becomes longer helps prevent smoke and ensures a steady, clean burn. Candles can be enjoyed for many hours when this simple care is followed.

It is a great shame that you didn’t contact us directly when you noticed the issue, as we would have gladly reviewed the circumstances with you and helped identify what might have caused this behaviour. We truly appreciate all feedback - positive or negative - as it allows us to continue refining our products and ensuring they remain both safe and pleasurable to use.

Kind regards,
The Bahoma Team

Bahoma London からの回答

2025年10月17日

Chère Patricia,

Merci d’avoir choisi de commander directement sur notre site et d’avoir pris le temps de partager votre avis. Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes.

Au moment de votre achat, nos coffrets cadeaux contenaient des produits de 250 ml, comme indiqué dans la description. Depuis, nous avons fait évoluer la gamme pour proposer également des 500 ml, tout en repensant notre architecture tarifaire afin d’offrir une valeur encore plus attractive sur l’ensemble de nos collections.

Concernant les frais de douane et de TVA, nous comprenons parfaitement votre frustration. Malheureusement, ces frais sont imposés par les autorités locales et les transporteurs, et ne dépendent pas de nous.

Nous espérons malgré tout que vous avez apprécié la qualité et le parfum de vos produits Bahoma, et serions ravis de vous revoir prochainement sur notre site - nos nouvelles tailles et formules offrent désormais un excellent équilibre entre volume et prix.

Avec tous nos remerciements pour votre confiance,
L’équipe Bahoma

Dear Patricia,

Thank you for choosing to order directly from our website and for taking the time to share your feedback. We are truly sorry that your experience did not fully meet your expectations.

At the time of your purchase, our gift sets included 250ml products, as stated in the product description. Since then, we have evolved the range to also include 500ml options, and refined our pricing architecture to create even greater value across the full collection.

We completely understand your frustration regarding customs and VAT charges. Unfortunately, these fees are set by local authorities and couriers and are entirely beyond our control.

We nevertheless hope that you enjoyed the quality and fragrance of your Bahoma products, and we would be delighted to welcome you back - our latest sets now offer an even better balance of size, quality and price.

With sincere thanks for your trust,
The Bahoma Team

Bahoma London からの回答

2025年6月11日 に更新

Thank you for taking the time to share your feedback, and we are very sorry to hear you were disappointed with your gift set.

Our candles are all hand-poured using high quality fragrance oils, and they are designed to provide a lasting scent experience. It is very concerning to hear that yours did not meet this standard.

We would like the opportunity to put this right for you. Please contact us at contact@bahoma.com or via our website with your order details, and we will be happy to assist you further.

Your satisfaction is very important to us and we do hope to restore your trust in Bahoma.

Bahoma London からの回答

2025年6月11日

Thank you so much for your wonderful feedback - we are delighted to hear how much you enjoyed your extra large 3-wick candles!

It’s always great to know that the fragrance lingers beautifully and creates a special atmosphere in your home. We truly appreciate your continued support and your recommendation - it means the world to us.

We look forward to welcoming you back to Bahoma again soon!

Bahoma London からの回答

2025年6月11日

Thank you for sharing your feedback. We are very sorry to hear about your experience with the candles purchased through BrandAlley.

This is certainly not the standard we aim to deliver. Bahoma candles are carefully crafted using high quality waxes and fragrance oils, and they should provide a clean, enjoyable burn with a lasting scent.

As the purchase was made through BrandAlley, we are glad they were able to resolve this promptly for you. However, we would still like to investigate this further - please feel free to contact us directly at contact@bahoma.com so we can look into it and ensure this does not happen again.

We do hope you might give Bahoma another chance in the future.

Bahoma London からの回答

2025年10月17日

Dear Maarten,

We were very concerned to read your comments and are truly sorry to hear about your experience. Safety is of the highest importance to us, and all Bahoma candles are made in our London workshop from heat-resistant glass vessels that undergo thorough quality control before being filled. We have never received reports of glass breakage under normal burning conditions, which makes it difficult to understand what may have occurred here.

Unfortunately, as we have not been contacted directly and no order reference has been provided, we are unable to review the situation in detail. There are several external factors - such as excessive burning time without allowing the wax to cool, exposure to drafts, or the candle being placed on a cold or uneven surface - that can, in rare cases, cause glass stress. These are precisely the reasons why each product includes clear safety and burning guidelines.

We would very much like to investigate this properly and offer assistance, so if you could share further details with us at contact@bahoma.com, we will review it immediately.

Kind regards,
The Bahoma Team

Bahoma London からの回答

2025年10月17日

Dear Louise,
We can’t thank you enough for taking the time to write such a thoughtful and generous review. Your words reflect exactly what we strive to convey - that well-crafted fragrance and responsible candle care go hand in hand to create something truly special.

We are especially grateful that you have shared your own experience and practical advice with others. It means a great deal to see how you’ve observed and appreciated the details - from the difference between black and clear glass, to wick trimming and burn-time guidance. These aspects, though small, are what ensure that the craftsmanship we put into every Bahoma candle translates into a safe and rewarding experience for the people who use them.

After more than 17 years of creating fragranced products in our London workshop, nothing gives us greater satisfaction than knowing our work brings comfort, warmth and a sense of luxury into homes like yours. Thank you once again for your loyalty and for sharing your insight so generously - it helps others understand and enjoy our candles exactly as they were designed to be.

With sincere appreciation,
The Bahoma Team