So 5 years ago our builder installed a Balconette balustrade around our rooftop deck. No problems with the balustrade in 5 years but upon inspection our original builder had measured it too small and... もっと見る
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The frameless glass balustrade looks stunning and the company were able to provide the non standard height, which we had been unable to source elsewhere. It is well engineered and was relatively str... もっと見る
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We found a product very good quqlity,delivered on time and with care. We had some issues during installation but Kasun and Jean-Phillipe went above and beyond to guide us through. Highly recommended.... もっと見る
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Balcony Systems Delivery Note OA64984-1-1 foul up was sent to the wrong address 200 miles away and they got ours Told it had been undone so when it finally got back it was not attached properly... もっと見る
企業が回答しました
企業情報
当該企業による記述
Balconette is a manufacturer & supplier of high-quality Glass Balustrades, Glass Juliet Balconies and decking systems. We manufacture in the UK in our own factory. We operate UK wide and are geared up to service the large developments as well as the single-family self-build or renovation. We pride ourselves in top quality products and service and believe that we must maintain both at a very high quality to keep leading the market in our field. Balconette has a proprietary and unique self-cleaning coating that is available on all the products, the coating trademarked BalcoNano® is Eco friendly and reduces cleaning cycles by as much as 90%. It is also available for retro use by customers in specially designed sachets. Our factory, offices and showroom are located in our own premises near Gatwick airport. Our showroom is easily accessible being on the main A22, just 5 miles south of J6 of the M25. Customer parking available and is free. We are open every weekday from 9am to 6pm and on Saturdays by prior arrangement.
連絡先
Unit 6, Systems House, Eastbourne Road, RH7 6JP, Blindley Heath, 英国
- 01342-410411
- Hello@balconette.co.uk
- balconette.co.uk
4.5
優良
59件のレビュー
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Buying a Balustrade
The balustrade was very well engineered. It was fairly easy to put together. The instruction were well written. The only issue I had was when ordering the fixing kit. It was not made clear that there were various options to choose from, so I received the kit for fixing to concrete rather than wood. After discussions with the company,which were very productive,I believe they will be addressing this issue. Overall I found dealing with Balconette a very easy process. They go through each stage of design, from creating the CAD drawings from my measurements to producing the finished article. Would recommend them with no hesitation.
2025年4月24日
自発的なレビュー
Balconette からの回答
Thank you Geoff for the informative feedback. we hope you enjoy your balustrade for many years to come.
Disappointed and disinterested
We have been looking for a balustrade system for a few months now and we specifically went to meet this company at the Grand Design show and found them unhelpful disinterested and on the edge of arrogant. We were given no confidence in the product and left feeling as if they didn’t want us to buy from them.
2025年5月4日
自発的なレビュー
Balconette からの回答
Dear Paul,
Firstly I must apologise if we made you feel this way. We are very interested in your project and would love to help.
I was at the show myself for the 4 days and we had a great amount of people visiting.
I dont know what happened that we didn't manage to help you at the stand or made you feel like we were not interested, but I can assure you this is not the case.
I don't have your contact details from this review, but would love to speak to you and see what happened and see how we can help you get the balustrade you require.
If you are willing to give us another opportunity to change your impression, please can you call the office and ask for me?
01342 410411
Effi Wolff
Managing Director
Very good system
The process of design, quotation and delivery was very efficient. We’re delighted with our glass ballustrade, it came exactly as was ordered. We had one slight hiccup caused by the courier which JP quickly gave us a solution for. I was also extremely pleased with the hybrid system, it went together very easily, with clear drawings and instructions plus support from the Balconette website. I wouldn’t hesitate to recommend Ballconette.
2025年3月14日
自発的なレビュー
Balconette からの回答
Thanks David, we hope you enjoy your time on the balcony!
We bought a Juliette balcony from…
We bought a Juliette balcony from Balconette in 2015 - but fast forward 10 years we had a glass panel explode. Jean- Philippe was able to retrieve the original order, identify the actual parts that needed replacing and send across an assortment of videos and PDFs showing the installation process. Great way of keeping the labour costs down whilst getting the exact installation we needed. Thank you!
2025年3月11日
自発的なレビュー
Balconette からの回答
Thank you for your kind feedback!
Another excellent balcony system…
Another excellent balcony system supplied by Balconette. My company always go to Balconette for juliet balconies and glass balustrades, so why wouldn't I use them for my own house. The sales and design team were very helpful on what was not the most straight forward project. And when a couple of pieces were found to be cut wrong, JP was extremely professional and helpful. The replacement parts arrived within a week and fitted perfectly. My wife and I are extremely happy and both look forward to recommending Balconette to our friends.
2025年2月15日
自発的なレビュー
Balconette からの回答
Thank you Steve for the endorsement.
We hope you enjoy the balcony for many years to come.
Good quality product at a fair price
Good quality product at a fair price. delivered carefully by Andy Lee Trucking Company. See
2024年12月27日
Balconette からの回答
Thank you so much for your 5-star review! 🌟 We're thrilled to hear you’re happy with the quality of our Orbit Mirror and its fair pricing. We're also glad the delivery by Andy Lee Trucking Company met your expectations. Your support means a lot to us!
Roger
Hi
Had a small issue with the glass , but after speaking to Jean-Philippe Ramdas who was extremely helpful and knowledgeable and after explaining the problem came up with a solution that resolved the problem to are satisfaction .
Roger
2024年12月3日
自発的なレビュー
Balconette からの回答
Thank you for sharing your feedback! We're so glad to hear that Jean-Philippe was able to help and provide a solution that worked for you. We truly appreciate your patience and are happy we could resolve the issue to your satisfaction. If you need anything else, don't hesitate to reach out!
Balconette からの回答
Thank you for your feedback. We’re sorry to hear that you found the instructions unclear. Your experience is important to us, and we’d like to make it right.
Could you share more details about the challenges you faced with the instructions? This will help us improve and ensure future customers have a better experience.
In the meantime, if there’s anything we can assist you with, please don’t hesitate to reach out to our team directly at 01342410411
Thank you for bringing this to our attention, and we hope to assist you further!
Church Gresley Methodist Church
Firstly, I think, they have shown great patience. My church and I began exploring ideas before we had the money and before we knew what we really wanted. What we knew was that we had to replace the existing balustrading if we were going to have a crush of mums and toddlers on the premises. As we got into the process, we were helped all the way. Now we have full satisfaction and yes it was two grandads (aged 82 and 76) who put the balustrading up!
2024年11月21日
自発的なレビュー
Balconette からの回答
Thank you for your wonderful review of the Aerofoil System! We're so pleased to hear about your positive experience. It’s truly inspiring to see the dedication of your community in creating a safe and welcoming environment for families.
We’re glad we could support you through the planning process and help you achieve the ideal solution for your space. Hats off to the two grandads for their amazing effort in installing the balustrading—what a fantastic achievement!
Thank you for choosing us for such an important project. We’re thrilled to know you're fully satisfied, and we hope the new balustrading serves your community well for years to come.
Great service
Great service, amazing production team ready to sort any problem and answer to any questions
2024年11月15日
Balconette からの回答
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and production team. We're always here to help and ensure everything goes smoothly. If you need anything else, feel free to reach out!
Excellent Service
Through the whole process Balconette provided excellent support. I had a few issues with measuring but these were resolved quickly and very professionally. I wouldn’t hesitate to use Balconette again in the future.
2024年11月20日
自発的なレビュー
Balconette からの回答
Thank you very much for the warm endorsement
Glass was shattered when removing from…
Glass was shattered when removing from pallet no help given or a compromise to replace it
2024年11月15日
Balconette からの回答
Thank you for your feedback here.
We do understand the frustration when a glass breaks.
With respect to any glass breakage once it has arrived and is on site, it is important to understand that toughened glass, like any other glass, can break. We are not in a position to know how this occurred.
Toughened glass is extremely strong, but when it breaks it shatters into small pieces. However during handling the edges and corners need to be carefully handled. Once installed properly in the system on glass packers and silicone the panels are very safe and strong.
99% of all breakages are caused by something that was done to the glass. We are not in a position to judge or know what was done on site. Tens of thousand of metres of glass we supply are installed each year without issue. We cannot monitor what happens on sites. Glass breakage is not a common occurrence but does occur, even with experienced installation teams.
We do not issue replacement glass free of charge for breakages, we do offer a discounted rate for replacement glass.
We also do offer glass insurance as part of our "Premium package" order offering should a customer choose. (https://www.balconette.co.uk/general/premium-package-option)
Customer service
Today I received some parts supplied free of charge for my ballastrade . I have an existing installation that I needed to service. The support I have had has been absolutely first class, nothing seems too much trouble and Jean-Philippe has gone above and beyond to help me. I wouldn’t hesitate to recommend this company for its excellent products but even more impressive their ongoing support
2024年11月5日
自発的なレビュー
Balconette からの回答
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you received the parts you needed and that our support exceeded your expectations.
Good all round
Good communication, swift delivery, well packed product and looks brilliant.
2024年8月30日
自発的なレビュー
Balconette からの回答
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our communication and delivery process. It’s wonderful to know that you love the look of your frameless Juliette balcony! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Balconette からの回答
Thank you for your 5-star review! I’m glad to hear that everything was done as agreed. If you need anything else, feel free to reach out. Enjoy your Frameless Juliette
Great product
Great product, only down side no fixings , but would definitely buy again and recommend
2024年7月3日
Balconette からの回答
Thank you for the 5-star review! We're thrilled to hear you love the Orbit Juliet and appreciate your feedback about the fixings. Your recommendation means a lot to us, and we look forward to serving you again!
Balconette からの回答
Thank you so much for your 5-star review! We're delighted to hear that you are pleased with our Orbit Mirror Juliet and customer service. Your positive feedback means a lot to us. We look forward to serving you again in the future!
Very straight forward to order and…
Very straight forward to order and install. Mainly communicated by email and always received a prompt response. Arrived on time.
2024年7月18日
Balconette からの回答
Thank you for the wonderful review! We're delighted to hear that you found the ordering and installation process straightforward. We're also glad our prompt email responses and timely delivery met your expectations. Your satisfaction is our priority. Enjoy your Aerofoil System balustrade!
Great service
Very helpful on phone and ordering was easy , went for off the shelf size , it was delivered within the week .
2024年6月24日
Balconette からの回答
Thank you for the fantastic review! We're delighted to hear that you found our service helpful and the ordering process easy. We're glad your off-the-shelf size was delivered promptly. We appreciate your support! Enjoy your Aerofoil Juliet
A great product
A great product, supported by a good website and engaging customer service follow-up. Looks beautiful once installed. A true infinity balcony, you can't see it!
2024年7月4日
Balconette からの回答
Thank you for the fantastic 5-star review! We're thrilled to hear you love the Frameless Juliette and found our website and customer service helpful. It's wonderful to know the balcony looks beautiful once installed and gives that true infinity feel. Your satisfaction means a lot to us!
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