I am delighted with the car. Mark at Balgores patiently explained everything, answered all my questions and worked to my timeframe. The team members I communicated with were professional and approacha... もっと見る
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I'm new to car leasing and this was a good place to learn, from start to finish the process was clear and concise with regular updates provided by the team. They answered my daft questions without ma... もっと見る
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We had a great experience with Balgores Leasing from start to finish. Treena and Steve were both fantastic to deal with. They were friendly, helpful and kept us informed throughout the whole process... もっと見る
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From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... もっと見る
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企業情報
当該企業による記述
Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.
連絡先
1 Bryant Avenue, Gallows Corner, Romford, RM3 0AP, Essex, 英国
- 01708 384451
- info@balgores.co.uk
- balgores.co.uk
4.9
優良
874件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great communication throughout
Great communication throughout the process, with very fast responses to queries. Vehicle arrived as planned.
2026年6月16日
Balgores Leasing からの回答
Thank you for the business!
Brilliant service
Brilliant service. This is the second time I've used Balgores. Mark was excellent, very helpful and very professional!
2026年6月12日
Balgores Leasing からの回答
Thank you for the business!
Quality work as always
Quality work as always. Always there to answer any questions. Would highly recommend.
2026年6月11日
Balgores Leasing からの回答
Thank you for the business!
Amazing company
From obtaining quotes to car delivery, I have received outstanding service from Charlie and Treena. I always have many questions before entering into contract and they always respond promptly and in plain English. Incredible company which I will continue to use (on my second lease with them) and would highly recommend to friends and family.
2026年6月16日
Balgores Leasing からの回答
Thank you so much for your kind words and for choosing us again for your second lease. We're pleased to hear that Charlie and Treena have consistently provided the level of service and support you deserve. We understand that leasing a vehicle is an important decision, and we're always happy to answer questions and ensure everything is explained clearly and promptly. Your continued trust, recommendation, and loyalty mean a great deal to us. We look forward to helping you again in the future.
Excellent service from beginning to end…
Excellent service from beginning to end and best deal on the Internet. If current staff are still there, 100% my next company car leases will be through this company without looking elsewhere.
2026年6月10日
Balgores Leasing からの回答
Thank you for your fantastic feedback! We're delighted you found both our service and pricing exceptional. We truly appreciate your loyalty and look forward to helping with your next company car lease.
Excellent as ever.
Mark, Trina and the team has provided a swift, efficient, faultless service multiple times now.
2026年6月12日
Balgores Leasing からの回答
Thank you for the business!
Excellent service from to start to end…
Excellent service from to start to end from Callum. Could’t fault a thing.
2026年6月10日
Balgores Leasing からの回答
Thank you for the business!
The ‘do it yourself’ of leasing!
Overall, a disappointing experience with Balgores. I ended up being very stressed by the whole process and had to actively chase up so much of the transaction myself. The vehicle I requested was not what was delivered - the spec was very different. When I questioned this with Balgores, I ended up with a typical ‘car salesman’ experience! Their solution - ‘do it yourself’ and if not, ‘contact the Financial Ombusdman if you’re not happy!’ There was no desire to demonstrate service recovery or interest in resolving my issues professionally. In the end, it has cost me to create the car that I anticipated arriving. Not the experience I signed up for.
2026年5月21日
自発的なレビュー
Balgores Leasing からの回答
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you feel disappointed with your experience, as this is never the outcome we aim to achieve.
We would, however, like to clarify a few points. When you first contacted us, you were looking for the same specification as your friend's vehicle. Unfortunately, that offer had expired and was no longer available. We therefore offered you an alternative vehicle at a lower monthly cost, making it clear that it was a different specification and did not include the same features. You then proceeded to order this vehicle.
Before delivery, you asked whether the supplying dealership could paint the wheels. We explained that this was not something they were able to do, at this point we offered you the opportunity to cancel your order, without charge. You chose to continue with the order and take delivery of the vehicle. We explained that you wouldn't be breaching the lease agreement if you wanted to the have the wheels painted and windows tinted after delivery.
Following delivery of the vehicle you made a formal complaint that the vehicle did not have all the options you were expecting it to have. When addressing such a complaint we have to inform you that if you are unhappy with our response you have the option of referring the matter to the Financial Ombudsman Service.
While we appreciate your disappointment, we believe we were transparent throughout the process regarding the vehicle specification, the available options, and the choices available to you.
Really easy process
Really easy process. Friendly staff who provide quick info & followed up after delivery to make sure everything was ok
2026年6月3日
Balgores Leasing からの回答
Thank you for the business!
Very smooth process
Very smooth process. Staff are great. Car arrived on time and clear communication throughout. Thanks very much! Very pleased.
2026年5月26日
Balgores Leasing からの回答
Thank you for the business!
seemless
seemless
apart from the provider changing the vehicle reg without warning after insurance, tracking and other bits all sorted
thank you
2026年5月18日
Balgores Leasing からの回答
Thank you for your feedback. We’re pleased the process was seamless overall, though we completely understand the frustration caused by the vehicle reg change after everything had already been arranged. We appreciate your patience and support.
First time leasing a car
First time leasing a car and it couldn't have been more smooth dealing with Balgores. The service from Steve and Treena was exceptional, and in 2 years, I will definitely be using them again when my lease expires. Highly recommend.
2026年4月27日
自発的なレビュー
Balgores Leasing からの回答
Thank you for your lovely feedback! We’re so pleased your first leasing experience was such a smooth one. Steve and Treena will be delighted to hear your kind words, and we look forward to helping you again in 2 years’ time!
Had a fab experience with Balgores…
Had a fab experience with Balgores leasing. Communicated well but didn’t bombard me. Would use again.
2026年5月11日
Balgores Leasing からの回答
Thank you for the business!
Balgores leasing made it very simple…
Balgores leasing made it very simple and easy for us to quote and order. Andy and all the team are very friendly and helpful.
2026年4月16日
Balgores Leasing からの回答
Thank you for the business!
Hyundai kona
Amazing service from start too finish.very Swift comunication and great price.thanks too callum and kayliegh for making it a great experience
2026年4月9日
Balgores Leasing からの回答
Thank you for the business!
Excellent Service - as always !
I always use Balgores for my new cars - they have a brilliant, friendly team. I've just taken delivery of my new car and I'm over the moon.
2026年4月1日
Balgores Leasing からの回答
Thank you for your continued support! We’re pleased to hear you’re over the moon with your new car—enjoy every mile!
I was recommended Balgores leasing from…
I was recommended Balgores leasing from a friend. Contacted Charlie and told him what car I was looking for as they didn’t have it in stock but they found me one! I am Loving my new Cupra Tavascan vz1.
As this is my first lease car there was a lot of questions and they were always there when I called or emailed.
Happy with the service and I would recommend for sure.
2026年3月24日
Balgores Leasing からの回答
Thank you for the great feedback! We’re so glad Charlie could find the perfect car for you and support you through your first leasing experience. Enjoy your new Cupra Tavascan!
Brilliant customer service from start…
Brilliant customer service from start to finish. Lots of options and will match or better anyone. Been with Balgores over 20 years now and always a smooth transition from old to new vehicles.
2026年3月23日
Balgores Leasing からの回答
Thank you for your loyalty and kind words! We’re delighted you’ve enjoyed such a smooth experience with us over the past 20 years. We truly appreciate your continued support!
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