Service was outstanding. Very easy to communicate via WhatsApp. Went for 24hr service and clothes returned promptly. Service was excellent and even got some nasty stains out of my 13years clothes. Wou... もっと見る
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Very easy process to book. Constant comms via WhatsApp. Sent a few high end polo's and was concerned they may shrink. No problem came back perfect. Sent photos of stains before on shorts fro... もっと見る
企業が回答しました
I highly recommend this service! They provided a professional and high quality clean (with clothes wonderfully folded), great communication throughout each part of the process, and they accommodated m... もっと見る
企業が回答しました
Fantastic service! I messaged at 2:30pm, instant reply, laundry picked up by 3:15pm and delivered within 3ish hours! Extremely well priced too. They kept me updated every step of the way with any stai... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a laundry service that provides Same Day Express laundry pickup and delivery services. We offer the convenience of being able to schedule your laundry pickup and delivery online, so you can focus on what matters most to you. When you choose balilaundry.com for your laundry services near you in the following areas: Seminyak, Nusa Dua, Legian, Kerobokan, Sanur, Kuta, and Jimbaran you can be assured that we will take care of everything from start to finish. We're dedicated to providing exceptional service to each of our customers, and we do this by offering professional laundry service at very competitive prices. Our goal is to provide quality solutions for all your washing needs. Whether it's just one load or a whole house full, we'll get it done right!near you
連絡先
4.7
優良
655件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Great service
Great service! Super fast pickup and dropoff, great communication, clothes came back beautifully folded and packed.
2026年11月5日
自発的なレビュー
I came to Bali for the first time and…
I came to Bali for the first time and used the Bali laundry service. It was amazing ! Can't recommend enough. Clothes have been managed so well and packed away for ease of transport. Thank you
2026年11月4日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Super convenient service and very easy…
Super convenient service and very easy to organise
Will definitely use again
2026年10月30日
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Extremely quick
Extremely quick, polite, honest and reliable has been an absolute pleasure to use them
2026年10月30日
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Great customer service
Free pick up and delivery, great service. Also provided us with photos of any stains and removed them. Everything was packaged well. Would use them again!
2026年10月30日
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Service was outstanding
Service was outstanding. Very easy to communicate via WhatsApp. Went for 24hr service and clothes returned promptly. Service was excellent and even got some nasty stains out of my 13years clothes. Would highly recommend
2026年10月29日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
The customer service from Bali Laundry…
The customer service from Bali Laundry is superb. Appreciate your kindness and flexibility.
2026年10月27日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Communication & Delivery Good - But Disappointing Laundry Quality
Disappointing Laundry Quality – Only 2 Stars ⭐⭐
We used Bali Laundry Service twice during our stay in Uluwatu.
On the positive side, the communication, pickup, and delivery service were excellent. Everything went smoothly, reliably, and very quickly. That’s why we are giving two stars.
Unfortunately, we only noticed afterwards that many of our white clothes had developed reddish stains that looked like rust stains. These stains were definitely not there before we handed over our clothes for washing. Now that we are back in Germany, we have to put a lot of effort into trying to remove them.
We also couldn't understand why some of our clothes were not properly cleaned, even though they were only dirty from a bit of sand and soil. Unfortunately, sunscreen stains were not removed from our white T-shirts either.
We don't know whether the problem is with the washing machines, the detergent, or the washing process itself, but overall, we were very disappointed with the cleaning quality.
As good as the communication, pickup, and delivery service were, what matters most to us is receiving our clothes back clean and without additional stains.
Unfortunately, we can only give 2 stars and will not be using this laundry service again during our next visit to Bali.
2026年10月18日
自発的なレビュー
BaliLaundry からの回答
Thank you for taking the time to share your feedback, and we are glad to hear that our communication, pickup, and delivery in Uluwatu met your expectations. However, we are truly sorry for the frustration caused when unpacking your white garments back in Germany.
Regarding the reddish, rust-like marks that were not visible before you handed the clothes over: in tropical destinations like Bali, this is a very common chemical reaction caused by invisible sunscreen, lotion, or perfume residues (specifically UV filters like Avobenzone). These lotions go on completely clear and are undetectable to the naked eye when dry. However, the moment they come into contact with water and trace minerals during a wash cycle, they oxidize and develop into reddish or orange "rust-like" stains—especially on white fabrics. Because they are invisible beforehand, our sorting team cannot spot-treat them prior to washing unless we are notified in advance.
Since regular bleach or standard washing can actually set Avobenzone stains deeper, we wanted to share a quick tip for removing them at home in Germany: avoid chlorine bleach, and instead pre-treat the areas with a dish soap that breaks down oils (or an oxalic acid / rust-remover fabric treatment) before soaking in warm water with an oxygen-based cleaner (like OxiClean).
We also take your note regarding the sand and soil marks seriously and are reviewing our wash logs with our quality control team. Had you still been in Bali when noticing this, we would have gladly picked up your garments immediately to perform a specialized chemical strip and re-wash free of charge. Please feel free to reach out to us directly via WhatsApp or email so we can make this right for you. Terima kasih! 🙏
Excellent service
Excellent service! Communication was clear and fast, the laundry was delivered on time, and everything came back perfectly clean and neatly folded. Highly recommend!
2026年10月16日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Very easy process to book
Very easy process to book. Constant comms via WhatsApp.
Sent a few high end polo's and was concerned they may shrink. No problem came back perfect.
Sent photos of stains before on shorts from Quads which they couldn't get out.
Overall great service. Turn around in 6 hours
2026年10月14日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Service for same day was amazing
Service for same day was amazing - price was great and communication throughout the day could not recommend more!
2026年10月11日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Very disappointing experience
Very disappointing experience. My laundry was returned with yellow stains. When I contacted them about the issue, I received no further response. No solution was offered, and I am now leaving with stained clothes. I expect a laundry service to return clean clothes and take complaints seriously. Based on my experience, I cannot recommend this service.
2026年10月9日
自発的なレビュー
BaliLaundry からの回答
Hi Wera,
We're sorry to hear your clothes came back stained. We take this kind of issue very seriously, and whenever a customer contacts us about a problem, we always respond and offer a solution.
However, we checked our records and couldn't find any order or message from you. There are several websites using names similar to ours, and our only official website is balilaundry.com.
Please contact us on WhatsApp at +62 812 3919 7322. If you ordered from us, we'll make it right, and if not, we'll gladly help you find the company you used. Terima kasih! 🙏
Great Laundry Service
Great communication, fair prices, and excellent service. Picked up from and delivered back to our resort. I highly recommend this laundry service when you're in Bali!
2026年10月7日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Fantastic service!!
Fantastic service! I messaged at 2:30pm, instant reply, laundry picked up by 3:15pm and delivered within 3ish hours! Extremely well priced too. They kept me updated every step of the way with any stains etc. very happy, will definitely use again.
2026年10月5日
自発的なレビュー
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
Very disappointed
Very disappointed
All Tshirts shrunk
And all stains didn’t come out
All clothes weren’t washed properly.
2026年9月28日
自発的なレビュー
BaliLaundry からの回答
Hi Susan,
I am really sorry to hear that you are disappointed, and I sincerely apologize for the frustration. When we received your clothes, we recorded many stains. We managed to remove most of them, but only 3 we weren't able to remove, and we did inform you straight away. About the shrinking: we use a professional tumble dryer set to the lowest possible heat. Clothes made of cotton get tighter when exposed to heat, but they are not permanently shrunk. This is completely normal and there is nothing to worry about. If you gently stretch and relax the material, it will go back to its original size. Please let us know and we will gladly pick them up and do it for you. Terima kasih! 🙏
Bali Laundry - a great service!
We used Bali Laundry several times during our recent holiday in Bali and couldn’t have been happier with the service. From start to finish, everything was seamless, convenient and incredibly easy.
We opted for the 24+ hour service as we weren’t under any time pressure, and it was also the most affordable option. The whole collection and delivery process was so simple — we were able to arrange everything through WhatsApp and the Concierge at our hotel, with our laundry collected and returned without any fuss.
We chose to pay cash, leaving the money in a clearly marked envelope, and we were kept updated throughout the process with a few quick photos shared via WhatsApp each time we used the service. It was such a reassuring touch and made the whole experience feel very organised and professional.
After using Bali Laundry several times during our stay, we wouldn’t hesitate to recommend them. Reliable, affordable, convenient and excellent communication — exactly what you want when you’re travelling. Highly recommend Bali Laundry!
2026年9月29日
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
BaliLaundry からの回答
Hi Daniël,
We're sorry to hear about your experience. We checked our records and couldn't find any order under your details. We also requested more information through Trustpilot but didn't hear back.
There are several websites using names similar to ours, and our only official website is balilaundry.com. If you contact us on WhatsApp at +62 812 3919 7322, we'll be happy to look into it and help you find the company you ordered from. Terima kasih! 🙏
Excellent communication
Excellent communication, easy drop off and pick-up and clothes cleaned well. We'll be using Bali Laundry for every trip from now on.
2026年9月29日
BaliLaundry からの回答
Thank you so much for sharing your feedback with us! We really appreciate you taking the time to leave a review, as it lets our team know we are hitting the mark. We look forward to serving you again soon. Terima kasih! 🙏
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