Balidoc レビュー 

Balidoc からの回答

2026年10月17日

Thank you so much for your wonderful review, Marius!

We're truly delighted to hear that you had such a great experience with BaliDoc. Your kind words mean a lot to our entire team, and knowing that we exceeded your expectations is incredibly rewarding.

We believe healthcare should be accessible, convenient, and genuinely caring, and it's wonderful to know we made a difference for you.

Thank you for trusting BaliDoc. We're always here whenever you need us!

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月17日

Thank you for sharing your feedback. We're sorry to hear that your experience did not fully meet your expectations, and we'd like to clarify a few points.

Regarding pricing, BaliDoc is a healthcare platform that connects patients with licensed medical professionals and partner pharmacies. Our all-inclusive packages cover much more than the retail cost of medication, including medical consultations, prescription arrangements, medication sourcing, pharmacy coordination, delivery, documentation, and follow-up support. While your consultation was indeed brief in this particular case, the overall service involves considerably more work behind the scenes. This is why comparing our complete package price directly with retail pharmacy prices does not reflect the full scope of services provided.

Regarding the packaging, you requested a smaller quantity of medication than contained in the manufacturer's original box. Our partner pharmacy therefore dispensed the exact quantity requested separately. Following your feedback, we also arranged to send you the original box, although unfortunately we have not received confirmation from you whether it arrived.

Regarding the medical letter, we understand you are referring to the manufacturer's information leaflet normally included in the original medication box. This is separate from the official medical and prescription documentation, which was provided to you digitally. We appreciate that this distinction could have been communicated more clearly.

Most importantly, when you expressed your disappointment, our team made several attempts to reach out and find a satisfactory solution. Although the requested medication and quantity had been supplied, we genuinely wanted to go further to make things right. Unfortunately, despite our efforts, we were unable to reach a resolution together.

At BaliDoc, we care deeply about the experience of every patient using our platform. We believe that good healthcare involves more than simply receiving medication. It also means access to appropriate medical guidance, safe and responsible dispensing through licensed partners, and reliable support throughout the process.

We appreciate your feedback and remain committed to improving our service and communication.

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Anaïs,

We're sorry to hear about your concerns, and we'd like to clarify a few important points about our service.

First, Ozempic is a prescription-only medication in Indonesia, as confirmed by the Indonesian Food and Drug Authority (BPOM). As a healthcare platform connecting patients with licensed medical professionals and trusted pharmacy partners, we take these regulations and patient safety seriously. We also encourage patients to seek proper medical guidance and ongoing monitoring when using medications like Ozempic, as appropriate prescribing, dosage adjustments, and follow-up care are important for safe and effective treatment.

Regarding pricing, BaliDoc is not simply a pharmacy selling medication. Our initial consultation with an English-speaking doctor is completely free. Our medication delivery packages include prescription handling, sourcing authentic medication through our pharmacy partners, pharmacy coordination, delivery directly to your accommodation, and ongoing patient support and follow-up.

The quoted price therefore reflects the complete service, not just the retail cost of an Ozempic pen. We understand that medication may be available at different prices elsewhere, but our service is designed for patients who value professional medical guidance, convenience, and reliable support while abroad.

We also offer a prescription-only option, when medically appropriate, for patients who prefer to arrange their medication independently.

All prices are communicated before payment, with no obligation to proceed. We use established payment providers, and our team is happy to verify any payment link before payment is made.

We understand that our service may not be the right fit for everyone's budget, and we respect that. However, we want to reassure you and others reading this review that BaliDoc is a legitimate healthcare platform committed to facilitating safe, transparent, and professional medical care.

We would be happy to discuss your concerns directly and clarify any misunderstandings.

Kind regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Bruce,

Thank you for your kind review! Uncomplicated is exactly what we aim for when someone needs care while travelling, so it's great to hear that the booking, the GP appointment and everything that followed went smoothly.

We'll pass your kind words on to the team members who helped you.

Safe travels, and we hope the rest of your trip is a healthy one.

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Harris,

Thanks for sharing your experience. We're glad you could handle everything from your hotel and that each step was clear to you before anything was charged.

Dr. Mona will be pleased to read your feedback. Having everything sorted within the same afternoon is what we work towards, and it's good to know it made such a difference compared with arranging care back home.

Thank you for recommending us to fellow travellers!

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Vicki,

We really appreciate you taking the time to write this. We're glad the consultation felt easy, that the delivery reached your resort within a couple of hours, and that WhatsApp made the whole process simple to manage.

It's also good to hear the pricing felt fair compared with home.

We hope you both enjoy the rest of your time in Bali!

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Jill,

Short and to the point, and much appreciated! We work hard to keep appointments quick to arrange, and it's good to know you felt your doctor really understood what you needed.

If you need us again while you're in Bali, just send us a message.

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Saskia,

We appreciate you mentioning both the quick response and the clear communication.

Being upfront about what we can and can't help with matters to us, even when the answer isn't the one a patient was hoping for.

If there's anything we could have done better to earn that fifth star, we'd welcome hearing from you through the contact details on balidoc.com.

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Peter,

What a lovely review to read. Being on time and taking the time to listen properly are things our doctors and company care a lot about.

We'll pass your thanks directly to your doctor, who will be glad to hear the advice was helpful.

Wishing you a healthy and enjoyable rest of your stay.

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Grant,

Thanks so much! A doctor who listens and asks the right questions makes all the difference, and we're pleased everything was covered from the start, right through to the delivery to your villa.

We'll share your message with the doctor and the rest of the team.

Enjoy the rest of your time in Bali!

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Hannah,

Thank you for such a detailed review, and for taking the extra step of checking with your doctor in the UK. It's reassuring to hear they would have advised the same. Our doctors follow internationally recognised clinical guidelines, so you get the same care you're used to at home, only faster. Half an hour from booking to consultation, and not a waiting room in sight!

We take the same care with your personal and medical information: it stays confidential and is only shared with those directly involved in your care, such as the pharmacy preparing your delivery.

We're glad you felt listened to and kept informed while travelling around the island. Happy and healthy travels!

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Mary,

It means a lot that you'd recommend us to fellow Aussies visiting Bali, and our team will be glad to hear the service felt professional from start to finish.

Wishing you a wonderful rest of your trip, or a smooth journey home if you've already headed back.

Warm regards,
The BaliDoc Team

Balidoc からの回答

2026年10月10日

Hi Aneta,

Thank you for such honest feedback. We're glad the consultation was quick and that your medication arrived the same day.

We do offer island-wide, same-day delivery across Bali, and the delivery cost for your location is normally included in the full price we calculate upfront, because we aim for no financial surprises. Unfortunately, a hiccup on our side meant this wasn't calculated correctly in your case. That's why it was important to us to resolve it with you directly, and we're happy you appreciated the solution. Your suggestion about making this clearer from the start is a valuable one, and we use feedback like yours to keep optimising our services.

We'd be happy to help again whenever you need us.

Warm regards,
The BaliDoc Team