BannerBuzz レビュー 242

BannerBuzz からの回答

2023年11月23日

Hey Johnny, we are obliged to receive 5-star rating from you, and we will definitely try our best to deliver the same impression of our company. We make sure that our product is always in perfect price, size and quality. If there are any issues regarding that, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年11月22日

Thank you so much for taking the time to share your positive experience with our site! We're thrilled to hear that everything you've ordered has arrived on time and met your expectations. Ensuring that our customers receive the designs they've chosen is a top priority for us, and it's great to know that our efforts are being recognized.

If you have any specific feedback or suggestions for improvement, we're always open to hearing from our valued customers. We appreciate your support and look forward to continuing to provide you with excellent service in the future. Thanks again for choosing us!

BannerBuzz からの回答

2023年11月20日

Hey Sam, we are obliged to receive 5-star rating from you, and we will definitely try our best to deliver the same impression of our company. We make sure that our product is always in perfect price, size and quality. If there are any issues regarding that, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年11月18日

Hi Anna, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2023年11月17日

Hey Ryan, thank you for giving us the highest rating, we really appreciate your acknowledgment here. We will always try our best to satisfy you with our service, easy process and OfCourse the most important quality. If there are any issues regarding that, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年11月15日

Hi Dorothee, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.

We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.

BannerBuzz からの回答

2023年11月4日

Hi James, thank you for your feedback. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. We request you to share your ideas and write us at feedback@bannerbuzz.com for a better customer experience.

BannerBuzz からの回答

2023年11月4日

Hi Connie, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

BannerBuzz からの回答

2023年10月7日

Hi Ricardo, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

BannerBuzz からの回答

2023年10月4日

Hey Andy, thank you for your time and feedback. There are several reasons for the delay in ordering, such as the connectivity, too many open tabs, the current browser, etc. If you face any kind of issue in order process, you can clear the cookies, try to change the browser or try it after some time. We like to share that we have chat/call feature available for our customers 24 x 7, so if you face the same issue in future, kindly connect with us via chat/call. Our customer support representatives will make sure to help you instantly.

BannerBuzz からの回答

2023年8月24日

Hi Nancy,

We're really sorry about the trouble you faced with our customer support. We want to make it clear that if you want both the fabric and hardware, you need to select both options. Whether you prefer plain white fabric or printed fabric, the price won't change.

We understand that you might have spoken to a representative who led you to place an order, resulting in the hardware-only error you received. We've tried our best to investigate, but unfortunately, we couldn't locate the conversation, especially since the name "Khan" isn't associated with our team. Sometimes, customers choose not to share their names or email addresses during chats, which can make it hard for us to find previous conversations.

Still, giving you the benefit of the doubt, we've worked hard to resolve this by allowing you to return the product at your own expense, despite our usual policy against product returns. We've also provided the best possible discount to make things right, which is the most we can offer.

We're truly sorry that we can't do more than what's already been done. Even if there was communication on this matter, the price for the graphic would have remained the same, and the resolution would have been unchanged. Regrettably, we can't offer further assistance. We apologize again for any inconvenience this has caused.

BannerBuzz からの回答

2023年8月22日

Thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2023年8月3日

Hi Theresa, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

BannerBuzz からの回答

2023年7月25日

Hi Deborah, thank you for addressing our efforts though 5-star rating, we really appreciate your efforts. We gladly want to share that Your appreciation tells us we are doing something right and encourages us to keep offering the right options, best quality and perfect fit. We always make sure that each of our customer finds our product with great quality and if there are any issues regarding that, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年7月6日

Hi Robbie, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2023年6月16日

Hi Adam, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

BannerBuzz からの回答

2023年6月6日

Dear Zul,

We would like to express our gratitude for bringing the matter to our attention, and we sincerely apologize for any inconvenience caused. We would like to provide further clarification regarding the issue at hand. As a registered dealer with BannerBuzz, the prices you receive are already discounted, which means that no additional discount coupon can be applied. We deeply regret if our team failed to recognize your dealer account and mistakenly offered one of our regular promotions.

We acknowledge that there was a delay in the delivery, and we understand your frustration. However, as stated in the terms of use on our website, we ensure that orders are dispatched within the specified timeframe. Unfortunately, we have no control over the performance of third-party couriers, and we cannot be held responsible for any delays caused by their shipping services. We kindly request that you contact your key account manager, who will make every effort to provide the best possible solution to rectify the situation.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter.

Best Regards,

BannerBuzz からの回答

2023年5月25日

Dear customer, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

BannerBuzz からの回答

2023年5月19日

Hi Emily, we sincerely apologize that our service does not meet your expectations. We always try our best to provide the fast and efficient service to every customer, however, in this instance, we failed, and we are extremely sorry for the same. Upon checking the order details, our team has provided the resolution which you are looking for. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.