BannerBuzz レビュー 242

BannerBuzz からの回答

2023年5月18日

Hi Lee, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

BannerBuzz からの回答

2023年5月17日

Hello, Dal. We sincerely apologize for the inconvenience and confusion caused by the error with your banner order. Upon reviewing your case, we have identified the source of the problem. It appears that we received only one file (containing both artwork) for your order, which our designer misinterpreted, resulting in the same design being used for both banners.

We acknowledge that this mistake was on our part, and we understand the frustration it must have caused, especially considering the importance of the trade show for your company. We apologize for any negative impact this may have had on your business and your investment in the trade show.

As a gesture of goodwill and to rectify the situation, we have offered to reship the correct banners to you, as per your original order specifications. We want to assure you that we are committed to making things right and providing you with the banners you initially requested.

However, we regret to inform you that we cannot comply with your request for a 50% discount on one of the banners, in addition to the replacement. Our policy regarding such situations does not allow for refunds or partial refunds. We genuinely apologize for any misunderstanding or disappointment this may cause.

Once again, we apologize for the oversight and the inconvenience caused. We value your business and strive to provide excellent customer service. We assure you that we have taken steps to address the issue internally and prevent similar occurrences in the future.

Please let us know if there is anything else we can do to assist you or if you have any further concerns. We appreciate your understanding and patience as we work to resolve this matter to your satisfaction.

BannerBuzz からの回答

2023年5月15日

Hi Diane, thank you for your feedback. We have worked hard to make the order process simple and easy to follow for our customers. Your appreciation tells us that we are doing it right and encourages us to keep offering the right options, products and service. We always make sure that each of our customer finds our order process easy and if there are any issues regarding that, you can contact our customer support which is available 24 x 7. So, we look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年5月10日

Hi Josh, we are sorry for the negative experience you had with us. As per your concern, the customer does not need to pay any extra charges rather than what he/she has paid at the time of placing an order (Except customer make any changes). This is very unfortunate that you have faced an issue. Upon checking the order tracking details, the delivery date shows 10th May. However, we can understand your concern and as you have shared your feedback with us, we have passed the same to the respective team. They will contact you soon to provide the best possible resolution.

BannerBuzz からの回答

2023年4月21日

Hi Jamie, thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, best quality and perfect fit. We always make sure that each of our customer finds our product with great quality and if there are any issues regarding that, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年4月10日

Dear Wendy,

Thank you for sharing your positive experience with us. We are delighted to hear that you found our team to be awesome and helpful to work with.

At BannerBuzz, we are committed to providing our customers with excellent service, and it's always gratifying to know when we have met or exceeded our customers' expectations.

Thank you for choosing us, and we look forward to serving you again in the future.

Best regards,

BannerBuzz からの回答

2023年4月6日

Hi Dean, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

BannerBuzz からの回答

2023年4月6日

Hi Kathy, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

BannerBuzz からの回答

2023年3月29日

Hi Lisa, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2023年2月15日

Hi Johnny, thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, best quality and perfect fit. We always make sure that each of our customer finds our product with great quality and if there are any issues regarding that, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年2月7日

Hi Isha, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products and service. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

BannerBuzz からの回答

2023年1月30日

Hi Jeremy, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2023年1月17日

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2023年1月16日

Hi Duncan, we regret the inconvenience this has caused you. This is not the ideal experience we want our customers to have. Upon reviewing the order details, we found that the order was placed for the size (W X H) 24" X 36", which is one of the standard sizes available on the website and the prices are already discounted. The size when changed to (W X H) 24" X 30" costs more as the price is not discounted. Also, the due amount on the order was $33.14. We hope this clarifies the issue. Please be assured that we have received your new order and the team will process it accordingly

BannerBuzz からの回答

2023年1月7日

Thank you for your review and for sharing your positive experience with our customer support team. We're glad to hear that the associate was able to quickly resolve the issue with your order and provide you with excellent customer service. We pride ourselves on providing high-quality customer support and we're glad that you had a positive experience. Is there anything else you'd like to share about your experience with us? We appreciate any feedback you can provide.

BannerBuzz からの回答

2022年12月15日

Hi Joe, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

BannerBuzz からの回答

2022年12月7日

Yves, we appreciate your taking the time to recognize our efforts. We look forward to delighting you again with your next order! Thank you for choosing BannerBuzz for your advertising needs. :-)

BannerBuzz からの回答

2022年12月7日

Larry, thank you for your kind words! We appreciate any opportunity to hear from our customers and do our best every day to ensure that their needs are met and heard. With your next order, we want to thrill you once again! Thank you for choosing BannerBuzz for your advertising needs.

BannerBuzz からの回答

2022年12月3日

Hello, Misty. we appreciate your taking the time to recognize our efforts. We look forward to delighting you again with your next order! Thank you for choosing BannerBuzz for your advertising needs. :-)

BannerBuzz からの回答

2022年11月30日

Hi Trevor, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!