BasecampGear レビュー 

Ordered my bag. It got here in good time. Exactly as ordered. Nothing more to say. 5*

Hello,
From the moment I placed the order, I realized I had made a mistake with the shoe size. I immediately submitted a request on your website (via the message center) asking to change the size. Unfortunately, I received no response. There was plenty of time to review my message, as the shoes were only shipped several days later.

I also sent an email and again received no reply. Even after you notified me that the shoes had shipped, I followed up with another message — but still, no one responded.

Your products seem great, but your customer service is very disappointing. I take responsibility for the initial mistake, but you had every opportunity to correct it — and simply chose to ignore my attempts to reach out.

As a result, I ended up with the wrong shoe size, and a very poor impression of your customer support.

I paid for a shirt, it arrived as expected. No trouble at all.
Thank you

Some confusion. Thought i was buying medium weight socks but turned out they were light weight. Looked again at the info for the product on the site and found in one place it says medium weight, in another, light weight. Dispatch was also a little slow. Otherwise a good experience.

Prompt service and a good price

Good Product.
Competative price
quick delivery

I bought a jacket on the website while I was in France. Unfortunately, there have been problems with a document that were quickly solved by the staff. I had a great experience with the supporting team, they replied to my emails almost instantly providing solutions. I highly recommend it if you are in the UK. For people living in the EU, remember that you'll have to pay customs taxes and fees (that is why I did not keep the jacket and gave it 4 stars).

I'm worried about my wrist being thin, but it's still a good size.

Delivery, next day

Brilliant company ordered wrong managed to change order same day as dispatch for next Day delivery

This store offers exceptional quality products with a fantastic selection of tools to help you find exactly what you need. The interface includes a variety of filters, making the shopping experience seamless.

Their customer service is top-notch, and the prices are excellent—especially if you take advantage of sales or discounted items.

Overall, a great shopping experience for hiking enthusiasts. Definitely recommend!

Really good price and fast delivery. Thank you.

Great service and price on my new jacket, just what I need for winter!

Excellent new poles, great service to US

Very helpful when looking for outdoor equipment products.

Prompt, efficient and a good price

Excellent service. Had a couple of contacts via email before purchase which gave me all the information I needed. I’ve very happy with my buy.

Fast delivery, great price, highly recommend 👍