Basel Shoes レビュー 49

Basel Shoes からの回答

2024年12月27日

Dear Ivo,

Thank you for your feedback. We are an international business and, as stated on our website, we ship products globally from various warehouses around the world. This allows us to offer a wide range of products to our customers. Still, we recognize that sometimes this can lead to delays or confusion, especially with international shipping and returns.

We understand that there seems to be some confusion regarding the return address, and we want to clarify that the address we’ve provided is valid and operational. If you are having trouble with the return process, please ensure you use the correct return instructions listed in our email communications.

We take great care in ensuring that all customer feedback, whether positive or negative, is genuine and represents real customer experiences. We do not condone fake reviews in any way, and Trustpilot itself has strict policies in place to monitor and remove fraudulent content

We apologize for the inconvenience you’ve experienced and appreciate you giving us the opportunity to address your concerns. We truly value your feedback and hope to resolve this matter to your satisfaction.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月29日

Dear Boaz,

Thank you for your wonderful review! We're so happy to hear that you're enjoying the comfort and fit of your shoes, and that they’ve delivered on their promise of looking taller and bigger!

We appreciate your support and look forward to serving you again with more great pairs from Basel Shoes.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月29日

Dear Mats,

Thank you for sharing your experience! We’re so sorry to hear about the issue with your shoe, but we're glad to hear our customer service was able to assist you quickly.

We appreciate your understanding and are happy to be sending you a new pair. We hope they bring you the comfort and quality you expect!

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月27日

Hi,

Thank you for sharing your feedback, and we’re sorry to hear that you’re dissatisfied with your purchase. We take product quality very seriously and work hard to ensure that all items meet our standards before they are shipped. We do source from various suppliers around the world, including reputable factories, and aim to provide a range of products at different price points. However, we understand that not every item will meet every customer’s needs, and we apologize if the shoes you received were not up to the standard you expected.

If you believe the shoes are defective, please reach out to our customer service team at info@basel-shoes.com with the subject TRUSTPILOT ORDER#___ so we can further assist you.

We appreciate you taking the time to provide your feedback and we hope to have the opportunity to improve your experience.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月29日

Dear Arran,

Thank you for your feedback! We're so glad to hear that the shoes exceeded your expectations in both comfort and style. We truly appreciate your high recommendation and are grateful for your support.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月29日

Dear Gerta,

Thank you for your wonderful feedback! I'm so glad to hear that your son is happy with his shoes and that this is his second pair! Your high recommendation means a lot to us, and we truly appreciate your continued support!

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月22日

Dear Thierry,

Thank you for sharing your feedback. We can confirm that your package has been received by Belgium Post and is on its way to you. Due to the high volume of shipments and increased traffic during the holiday season, some couriers are experiencing delays. We kindly ask for your patience and understanding as your order should arrive in the next few days.

We appreciate your business and are committed to providing the best service possible.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月22日 に更新

Dear Ingomar,

Thank you so much for your wonderful review! We're happy to hear that you're satisfied with the product and it provides both comfort and style. It's great to know they’re giving you that extra length you were looking for.

Your recommendation means a lot to us! If you ever need anything else, feel free to reach out.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月22日

Dear Daan,

Thank you for your feedback! Your satisfaction means a lot to us, and we’re thrilled you're happy with your purchase!

If you need anything in the future, don't hesitate to reach out.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月22日

Hi,

Thank you for your wonderful review! We truly appreciate your feedback and are glad you're enjoying your purchase! If you ever need assistance, we're always here to help.

Best Regards,
Basel Shoes

Basel Shoes からの回答

2024年12月21日 に更新

Dear Richter,

Thank you for sharing your feedback. Upon reviewing your case, we can confirm that the item you received is indeed correct. The Alpha Kicks in size 44 is designed with a 6 cm heel and a 4 cm insole, which together provide a total height of 10 cm.

We acknowledge your disappointment regarding the height difference you experienced, but the product delivered aligns with the specifications provided on our website. Additionally, the photos you've submitted show the correct measurements.

If you have any further concerns or issues, please don’t hesitate to contact us. We are here to assist and ensure a smooth resolution.

Thank you for your patience and understanding.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月20日 に更新

Hi,

Thank you for sharing your feedback. We understand your frustration regarding the return costs and restocking fee, and we would like to clarify that our policies are designed to ensure the highest quality of service and efficiency.

Regarding your concern about receiving the wrong size, we are always committed to resolving any issues in a fair and timely manner. If an error occurred on our end, we would be more than happy to assist with an appropriate solution, including arranging a return or exchange.

Please feel free to reach out to us directly at info@basel-shoes.com, with the subject "TrustPilot Order #___ " and we will work diligently to address your concerns and find a satisfactory resolution.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月20日 に更新

Dear Han,

Thank you for sharing your feedback.

We want to clarify that we take pride in fulfilling our orders and ensuring our customers receive their purchases. Please be aware that some couriers are currently facing delays due to the high volume of orders and increased logistical traffic during the holiday season. As a result, there may be a delay in updating your tracking information. However, please rest assured that your order has been shipped and is currently on its way to you.

If you have any further concerns or issues, please don’t hesitate to contact us. We are here to assist and ensure a smooth resolution.

Thank you for your patience and understanding.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月18日

Dear Leentje,

Thank you for reaching out, and we sincerely apologize for any inconvenience caused by the delay in updating your tracking information.

Due to the high volume of orders and increased logistical traffic during the holiday season, our couriers are currently experiencing delays. As a result, the tracking information may not be updated as quickly as usual.

Please rest assured that your order is being processed, and we are working closely with our shipping partners to ensure it reaches you as soon as possible. We appreciate your understanding and patience during this busy time.

Thank you for your continued support, and we’ll keep you updated with any further information regarding your shipment.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月17日

Hi,

Thank you for sharing your feedback. We truly regret that you had a negative experience with your order, and we take your concerns seriously. However, we would like to clarify some important points to ensure there is no misunderstanding.

Our company takes great care in sourcing products and ensuring that they meet the highest standards of quality. While some of our goods are manufactured in different countries, we guarantee that all of our products undergo rigorous quality control to ensure they are of excellent value to our customers. We aim to provide clear and accurate descriptions of our products, and we’re sorry if there was any confusion in this regard.

Regarding your concern about the return policy, we would like to inform you that, as per our terms and conditions, the return costs are the responsibility of the customer when the product is not defective or damaged. This policy is in line with industry standards, and we encourage our customers to check sizing information carefully before making a purchase. We are confident that we provide a fair and transparent process for returns and exchanges, as outlined in our policies.

We hope this clarifies your concerns and we appreciate your understanding.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月15日

Hi,

Thank you for bringing this to our attention. Please be assured that we are fully committed to fulfilling our customers' orders, and we have successfully processed thousands of shipments in recent months. While our response times may sometimes be affected by a high volume of inquiries, we are actively working to improve our communication.

To resolve your issue as quickly as possible, please provide your order number and send us an email at info@basel-shoes.com with the subject line "TRUSTPILOT ORDER NUMBER ___". This will allow us to prioritize your order and investigate the status of your shipment immediately.

We appreciate your patience and understanding.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月14日 に更新

Dear Teodore,

Sorry to hear about the issue. Upon checking, we can confirm that we sent you an email on November 12th regarding the confirmation of your address. We also sent you an sms. It appears that your order is being returned to the sender.

Could you kindly send us an email to csgeneralch@gmail.com or reply via sms to confirm the correct delivery address so we can proceed with the reshipment? We look forward to your response.

Best regards,
Basel Trend

Basel Shoes からの回答

2024年12月14日

Dear Thomas,

Thank you for your feedback! We're glad to hear your order has arrived. We completely understand how the wait might have caused some confusion, and we truly appreciate your patience.

If you need anything further, feel free to reach out.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年12月2日

Dear Manders,

Thank you for your feedback. We sincerely apologize for the delay and any frustration this has caused. We understand your concerns and want to assure you that your order (BA1334NL) has been shipped. We wanted to inform you that, due to the high volume of orders because of the upcoming holiday season and increased logistical traffic, our couriers are currently experiencing delays. As a result, there may be a delay in the update of your tracking information. Kindly allow a few days for your tracking to move along.

Please don’t hesitate to contact us directly if you have any further questions or need assistance. We're here to help and appreciate your patience.

Best regards,
Basel Shoes

Basel Shoes からの回答

2024年11月29日

Dear Jeanet,

Thank you for reaching out to us. We are truly sorry to hear about your experience. Please be assured that we are not in the business of scamming our customers, and we would never intentionally leave you without support. Sometimes, responses may be delayed due to high volumes of inquiries, but we are actively working to improve our communication.

To assist you further, could you kindly provide your order number and send us an email to info@basel-shoes.com with the subject "TRUSTPILOT ORDER NUMBER ___" so we can investigate the status of your shipment right away? We will prioritize your case and ensure it is handled with the urgency it deserves.

We appreciate your patience and understanding, and we are here to help.

Best regards,
Basel Shoes