Bathrooms And Showers Direct ロゎ
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Bathrooms And Showers Direct 

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济宀リフォヌム業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... もっず芋る

5぀星のうち1の評䟡

I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... もっず芋る

5぀星のうち5の評䟡

Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... もっず芋る

䌁業情報

  1. 济宀リフォヌム業
  2. ・
  3. DIY甚品店
  4. バスルヌム甚品店
  5. ホヌム センタヌ
  6. 金物店
  7. 照明専門店

圓該䌁業による蚘述

BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service

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すべおのレビュヌ

(4,201)

過去12か月のレビュヌ数: 3件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Roca

Found this company online & the process of ordering was simple. Notified
with the despatch time & delivery.
Great experience & recommend.

2022幎7月6日
5぀星のうち1の評䟡

Very disappointing service

I ordered a hidden cistern. Several days after placing the order I received an email to say there would be up to 3 weeks lead time, would I like an alternative or cancel. I asked for an alternative, but a couple of days later was informed that they couldn't provide an alternative. All this time my customer has been without the use of her en-suite toilet! It reflects badly on me and I certainly won't be using this company again

2022幎7月5日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Good Afternoon Michael,

I am sorry to see that you have left us a one star review.

Having looked at what has happened, I can see that we quoted 10 working days on your order confirmation and we were not advised by Twyford until the 1st July that the cistern you ordered was not going to be available for some time. With regards to alternatives, we are experiencing delays of hidden cisterns across a hanful of suppliers as there are production issues trying to get the componants needed to make the units. We did notify you of this within 7 working days of your order.

I am sorry that we have let you, and your customer, down on this occasion. It is never our intention to disappoint our customers in such a way.

Kind Regards
Becky Ellis
Customer Service Manager BASD

5぀星のうち3の評䟡

Ordering process was easy & clear

Ordering process was easy & clear. Delivery was poor, there was no notification of delivery date so I got home & found two large boxes containing a toilet left in full view of the road. Delivery all correct, well packaged & undamaged though

2022幎7月5日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Good Afternoon Paul,

Thank you for your review.

I am a little surprised to hear that DPD did not send any notification of your delivery. I can see on the DPD tracking that a text was sent to you at 08:34 on the morning of delivery. If this was not the case, I can only apologise on their behalf.

We are unfortunately in the hands of the driver when they determine a "safe place", certainly from the picture it does appear to have been left in full view of anyone passing. I have passed the details over to our DPD account manager to feedback to the local depot.

I am sorry we have not delivered our usual high standards on this occasion.

Kind Regards
Becky Ellis
Customer Service Manager BASD

5぀星のうち5の評䟡

Good product

Good product, fast delivery - highly recommended

2022幎7月4日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

We bought an toilet seat and lid

We bought an toilet seat and lid. The price was decent, the delivery timely.
Very happy with how straightforward this service is.

2022幎7月4日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

I was kept fully up to date with the


I was kept fully up to date with the delivery date (due to item not in stock)
Emails and communication was received exactly when advise.
Item as described
Very happy and definitely recommend

2022幎7月2日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

Fantastic service

Fantastic service. Delivered ahead of schedule and at a fantastic price.
Well recommend and will not hesitate to use again.

2022幎7月1日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

Fast

Fast! Thank you.

2022幎7月1日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

Great service

2022幎6月30日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

Very easy to order

Very easy to order. Competitive prices. Delivery on time & kept informed.

2022幎6月30日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service

5぀星のうち5の評䟡

£60 cheaper than competition for the


£60 cheaper than competition for the same toilet seat! Ordered Wednesday and it was with my Friday morning! Absolutely brilliant customer service

2022幎6月29日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service

5぀星のうち5の評䟡

Excellent service

Excellent service, quick delivery and item packaged beautifully

2022幎6月29日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service

5぀星のうち5の評䟡

Great service at a great price

Really easy to use website to find the product and order, delivery was quick and the price was competitive. Overall a really good experience, would recommend.

2022幎6月28日
Bathrooms And Showers Direct ロゎ

Bathrooms And Showers Direct からの回答

Thank you so much for this lovely review! :)
BASD Customer Service

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