Great, until you try and return something. They received my item a month ago according to my Royal Mail tracking but haven’t received my refund yet. Emailed them twice and had no reply. Bought lots... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I’ve ordered quite a few things from both BBC & Icecream over the last few years. All items, across the different ranges, have been excellent quality. The new pickup delivery service is a game cha... もっと見る
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Fine if you actually keep the product but my experience- terrible. Ordered items for my son, needed to send them back as too big. Sent tracked and signed for with royal mail. They confirm, parcel... もっと見る
企業が回答しました
I was hesitant at first from the previous reviews on here, but I thought let me see and place an order! Unfortunately my parcel did not arrive BUT the customer service person (forgot his name) was so... もっと見る
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企業情報
当該企業による記述
Billionaire Boys Club & ICECREAM EU was founded by Pharrell Williams in partnership with NIGO® in 2003. We are globally recognised apparel and accessories brand whose blend of streetwear and luxury has influenced countless pockets of fashion, music, design and culture.
連絡先
2.7
期待以下
62件のレビュー
最近のレビュー依頼の記録はありません
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Terrible customer service
Great, until you try and return something. They received my item a month ago according to my Royal Mail tracking but haven’t received my refund yet. Emailed them twice and had no reply. Bought lots from them in the past but won’t buy again after this experience.
Update: sent them another email as they suggested but yet again have had no reply. All 3 emails have been to the same email address they provided in my response. They say they haven’t received any emails from me but considering they have many negative reviews all saying they don’t respond to emails, i would suggest they look into what’s causing them to not be receiving emails .
2026年10月12日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi James,
We’re sorry to hear about your experience with the return process and the delay in receiving your refund. We understand how frustrating this must be, especially as a returning customer, and we appreciate you bringing this to our attention.
Please email your proof of delivery (POD) and order details to service@bbcicecream.eu so our team can look into this and assist you further.
We’ve checked our inbox but, unfortunately, haven’t been able to locate any emails from you. If you’ve contacted us using a different email address, please let us know so we can investigate accordingly.
We’d appreciate the opportunity to look into this and help resolve the matter as quickly as possible.
Best regards,
BBCICECREAM EU TEAM
Absolutely terrible company
Absolutely terrible company. Very disappointing experience from start to finish. The return process is extremely inconvenient and expensive for EU customers, and the whole experience feels completely unreasonable.
I seriously regret ordering from them. I wish I had read the reviews before buying. Never again. I would not recommend this company to anyone.
2026年9月22日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Alex,
We’re sorry to hear that you were disappointed with your experience.
We understand that return costs can be frustrating, particularly when returning an order from another EU country. Our return policy, including the applicable return conditions and costs, is clearly stated on our website and is available to review before placing an order. We always encourage customers to familiarise themselves with these terms before completing their purchase.
That said, we’re sorry that the return process did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us understand where the customer experience can be improved.
Best regards,
BBCICECREAM EU TEAM
Order has been placed to be received in…
Order has been placed to be received in 48hours and there has not been a single update on item. Sigh
2026年9月2日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Benjamin,
We are sorry to hear about your recent experience with your order.
The Customer Service team would be happy to assist you further, please reach out via email at service@bbcicecream.eu with your order number.
We will aim to resolve your enquiry as soon as possible.
Kind Regards
BBCICECREAM EU TEAM
Very disappointing customer service.
I returned my order (BBC240619), and according to DHL, the package was delivered to your warehouse on June 18 at 12:46 PM. It has now been several weeks, and I still have not received my refund.
I have contacted customer service multiple times, but none of my emails have received a response. No update, no explanation, and no acknowledgement that my return has been received.
This level of customer service is unacceptable. Once a company has received a returned item, customers should not have to chase them for weeks just to get their money back.
Until this issue is resolved, I cannot recommend shopping with BBC ICECREAM.
2026年6月18日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Daniel,
Thank you for reaching out to us.
We are sorry for your experience with your return and issues with reaching out to us.
We have looked into this and can confirm we have processed the refund while also sending an email to yourself.
If you wish to discuss this further, you can always give us a call on +44 (0) 333 090 3167
Kind Regards,
BBCICECREAM EU TEAM
Absolute joke of company
Absolute joke of company. Placed an order and never got the item. No response, no reply to any of my emails. Scums
2026年7月2日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Janos,
We are sorry to hear about your recent experience with your order.
The Customer Service team would be happy to assist you further, who you can reach via email at service@bbcicecream.eu or by phone on +44 (0) 333 090 3167
Please share your details with us and we will aim to resolve your enquiry as soon as possible.
Kind Regards
BBCICECREAM EU TEAM
Customer Service 5⭐
I was hesitant at first from the previous reviews on here, but I thought let me see and place an order! Unfortunately my parcel did not arrive BUT the customer service person (forgot his name) was so helpful and amazing. Provided me excellent service and shipped out a replacement very quickly. I'm happy with the item and the new delivery was quick! Props to the customer support team
2026年6月8日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Miriam,
Thank you so much for your 5-star review and for taking the time to share your experience.
It’s great to know that our customer service team was able to support you throughout and respond to your messages.
Thank you again for your trust and for helping reassure other customers who may be considering ordering. We truly appreciate your support.
We hope to see you back again soon, and as always, feel free to reach out to us at service@bbcicecream.eu if you need anything.
Kind Regards,
BBCICECREAM EU Team
BBCICECREAMEU Online customer service…
BBCICECREAMEU Online customer service is beyond mediocre, definitely not a reflection of what the brand really is worldwide.
2026年5月28日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Xina & DaDo,
Thank you for reaching out to us.
We're sorry to hear that you are unhappy with the service provided by the team.
Please let us know how we can assist you by emailing us service@bbcicecream.eu or call us on +44 (0) 333 090 3167, and we will be happy to assist you further and provide an update as soon as possible.
We look forward to resolving this for you.
Kind Regards
BBCICECREAM EU Team
Parfait
Malgrés un délai d'envoi un peu long (2j ouvrés après la commande) et des relances par mail, le service client a été très réactif et patient, ils m'ont répondu à chaque fois, et dés que le colis a été envoyé ça a été très rapide, transporteur DHL parfait (suivi, communication, livreur) rien à dire, il y a bcp d'avis négatifs donc j'ai longuement hésité avant de commander, et je ne regrette pas du tout, la qualité de la veste est géniale, elle est magnifique (bombers de la collab bbcicecream x yankees) livraison parfaite, service client réactif, je voulais laisser cet avis positif, pour les personnes comme moi qui hésitent, vous pouvez commander sans problème, je pense que le site Européen éssaye de "revaloriser" son image, tous les derniers avis récents sont positifs, c'est ce qui m'a poussé à faire ma commande, merci encore BBCICECREAM pour cette pépite.
2026年4月3日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Andy,
Thank you so much for your 5-star review and for taking the time to share such a detailed experience.
We’re really glad to hear that you’re happy with your order and that the quality of the jacket met your expectations. It’s also great to know that our customer service team was able to support you throughout and respond to your messages.
We appreciate your feedback regarding the dispatch time, and we’re continuously working to improve this to provide a smoother experience from order to delivery. We’re also pleased that once shipped, your delivery experience with DHL was seamless.
Thank you again for your trust and for helping reassure other customers who may be considering ordering. We truly appreciate your support.
We hope to see you back again soon, and as always, feel free to reach out to us at service@bbcicecream.eu if you need anything.
Kind Regards,
BBCICECREAM EU Team
Fine if you actually keep the product…
Fine if you actually keep the product but my experience- terrible.
Ordered items for my son, needed to send them back as too big. Sent tracked and signed for with royal mail. They confirm, parcel delivered and signed for by company.
Never heard anything since, no refund, ive emailed 3 times, no response, messaged on Instagram, no response. I will now be calling tomorrow, looks doubtful ill get an answer.
Wish I had looked at reviews on here before ordering.
Terrible terrible company.
2026年2月15日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Michelle,
Thank you for reaching out.
We’re sorry to hear that you haven’t received an update regarding your return or a response from our team.
Please contact us at service@bbcicecream.eu or call us on +44 (0) 333 090 3167, and we will be happy to assist you further and provide an update as soon as possible.
We look forward to resolving this for you.
Kind regards,
BBCICECREAM EU Team
Excellent Quality & Customer Service
I’ve ordered quite a few things from both BBC & Icecream over the last few years. All items, across the different ranges, have been excellent quality.
The new pickup delivery service is a game changer for me. The delivery service used last time, Evri I think, delivered my parcel to the wrong address & were no help trying to locate the package. Thankfully, BBC customer service were outstanding & resolved the issue, no problem.
5 Stars to them on all fronts !
2026年2月3日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Jill,
Thank you so much for your 5-star review and for being a loyal customer of both Billionaire Boys Club and ICECREAM over the years.
We’re thrilled to hear that you’ve consistently been happy with the quality across our collections. It’s also great to know that our new pickup delivery service has made such a positive difference for you.
We really appreciate your kind words about our customer service team. While we’re sorry to hear about the delivery issue you experienced previously, we’re glad we were able to resolve it quickly and turn things around for you.
We hope to see you back again soon, and as always, feel free to reach out to us at service@bbcicecream.eu if you need anything.
Kind regards,
BBCICECREAM EU Team
very happy
no idea why there’s so many bad reviews. i ordered and got my order next day, correct sizing, well packaged and also good quality.
2026年1月22日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi OGSRiley,
Thank you for taking the time to leave us a review with your positive feedback.
We are happy to know that you got your order on time and you are enjoying it!
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
I bought the nicest jeans i've ever…
I bought the nicest jeans i've ever had. Thick quality love everything about It.
Greetings from Germany.
2026年1月16日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Valerio,
Thank you for taking the time to leave us a review with your positive feedback.
We are happy to know that you love your new jeans!
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
tout parfait
J’avais peur en voyant tous les commentaires négatif mais tout s’est super bien passé pour ma commande et livraison le lendemain de la commande
Je recommande !
2025年12月30日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Douglas,
Thank you for taking the time to leave us a review with your positive feedback.
We are glad to know that everything went good with your order.
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Great label Great Service
"I've been a fan of BBC clothing for years now, and the quality just gets better every season. I just got the washed pop-over hoodie, and the fit, quality, and color are perfect. It also comes packed and presented beautifully."
2025年12月23日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Philip,
Thank you for taking the time to leave us a review.
We are glad to know that you are happy with the product!
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Great experience and fast shipping.
2025年11月3日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Hayden,
Thank you for taking the time to share your positive experience with us!
We are very glad to know you are happy with your order.
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Highly recommend..Quick and good quality
Highly recommend..I got £400 (8 items)..Arrived withing 48 hours perfectly packaged.. Great Quality..Only negative the sizes slightly vary..Large sweatshirt fit slightly different between ice cream/bbc
2025年9月20日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Ollie,
Thank you for taking the time to share your positive experience with us!
We are very glad to know you were very happy with your order.
We appreciate the feedback on the sizing; please note that the specific info about sizing can be found on each specific product page. If you have any further feedbacks on how to improve this, please feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
They are clothes are quality and good material and is not too expensive now they are doing sales
I love their products the quality is great and his very attractive the materials is also good and they have a very good costumer service, bought a T shirt is large and unfortunately it run big and return it to them in exchange for medium and they change it for according to their procedures and on times, I can recommend them for anyone, I like the way they design all their clothes and is not too expensive 💯
2025年7月25日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Bukola,
Thank you for taking the time to share your positive experience with us!
We are very glad to know you are happy with your product.
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Arrived in 3 days without any problems
2025年7月11日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Louise,
Thank you for taking the time to leave a review with us.
We are glad to hear that you received your order and happy with the service provided.
If you have any other inquiries, please do not hesitate to reach out to us via email service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Bad size guides
Bad size guides, bought a pair of shorts on sale for $100 but they are too big bc its impossible to read the size charts on their website. They are telling me that i will need to return the parcel myself, which costs $30 on a $100 pair of shorts.
What is this bad service, will never buy from them again!!!
2025年3月27日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Christian, Thank you for your feedback on the size chart. We have taken your comments and forwarded to the relevant department. We are continuously working on improving the details we provide on our website and making it easier for all to use.
In regards to returns. Right now, the customer is responsible for the shipment of the return as we do not provide a return label. You can find further details on https://bbcicecream.eu/pages/returns.
Please let us know if we can be of any further assistance. You can always reach out to us via email, service@bbcicecream.eu
BBCICECREAMEU Team
Be very cautious with this company!!!
I purchased clothing and returned the incorrect sizes, but I haven’t received my money or the correct items back.
Be very cautious with this company!!!
2025年1月25日
自発的なレビュー
BILLIONAIRE BOYS CLUB & ICECREAM EUROPE からの回答
Hi Glenn, Thank you for taking the time to write your review.
We apologise for the time taken to solve your case and get that refund plus exchanged issue.
We at BBCICECREAM EU value the feedback provided by our customers. As we work towards improving the services provided, we hope you continue to visit and shop on our online store.
BBCICECREAMEU Team
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