ONLINE STORES レビュー 

184
TrustScore 5段階評価の3

3.0

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... もっと見る

5つ星のうち5の評価

Great communication from this company, especially Jules. I could choose my delivery and was advised when the delivery was on its way and the driver contacted when he was close by. I ordered Mirostone... もっと見る

5つ星のうち1の評価

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... もっと見る

企業が回答しました

5つ星のうち2の評価

Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... もっと見る

企業が回答しました

企業情報

  1. ホーム センター

当該企業による記述

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


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3.0

まあまあ

TrustScore 5段階評価の3

184件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 86%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

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3.0

すべてのレビュー

(184)

過去12か月のレビュー数: 28

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5つ星のうち1の評価

Worst CS ever

Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all!

4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again!
OF COURSE, NO REMEDIAL ACTION AGAIN.

2022年12月16日
ONLINE STORES ロゴ

ONLINE STORES からの回答

Dear Ms Yau,
We understand that it is disappointing that your order will not be delivered prior to Christmas, but please understand that you ordered a product (Minerva) that is made to order and not simply picked off the shelf.
Please note that at the time of processing your order the product was advertised with a lead time and banner stating ''Orders received after 30 Nov will be delivered in Jan 2023''. Your order was received on 01 Dec at 2:53pm.
We did advise you that stock would be due in w/c 12 Dec as this was the time frame given to us by the manufacturer; and in fact the stock did arrive on 15 Dec at which point we tried to contact you to book delivery for Friday 16 Dec. We are sorry to hear that you're unable to verify that we tried to contact you, but our call records do show calls made to your number without success at which point we emailed you to try and get in contact.
Unfortunately 16 Dec was the last day we could book delivery of these items to site.
We could not offer you any remedial action or alternative delivery methods on this occasion due to the nature of the products on order. We don't arrange delivery of Minerva products via external carrier due to the high risk of damage.
We sincerely apologize for any inconvenience this has caused, but can assure you that delivery has been scheduled for the first day of the logistics team return on 04 Jan.

5つ星のうち5の評価

Great experience

I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.

2022年12月15日
自発的なレビュー
5つ星のうち5の評価

Great decision to go with BBK-Direct

Bought 200m square of vinyl flooring, great service from start to finish. This company can’t be beaten on price after I researched the best prices. Order arrived when stated and can’t fault quality. Special thanks to Kristen from Sales and Lynsey from logistics.5 star all round.

2022年11月25日
5つ星のうち5の評価

These 5 stars are for Kylie as her…

These 5 stars are for Kylie as her commitment to her customers is if the highest standard, and she is a credit to your business, from the first time I have had dealings with Kylie she helped me so much not only sorting out the issues from start to finish, but being such a support nothing was to much trouble and bless her she has had months of me phoning or emailing if I was concerned about different types of worktops and her knowledge of the products you have was amazing , if I could have given 100 stars to Kylie that still wouldn’t be enough i have been liasing with Kylie since 22 September to date.

2022年9月22日
自発的なレビュー
5つ星のうち5の評価

Great customer service, communication and product

The communication and customer service has been top notch. I was given an explanation of why my original choice of flooring wasn't available. The alternative flooring suggestion has been brilliant. Delivery was smooth and timely. We are so happy with the finished product and the way it completes our living room. I will recommend BBK-Direct to friends and family and will not hesitate to purchase from you again.

2022年10月14日
自発的なレビュー
5つ星のうち4の評価

Speedy service; great product.

Speedy service, delivered on time. Great price for the product, however carriage was expensive (£60) as we had just hit the fuel crisis and it added 22% on to the cost of our order. However, we love our Axiom Formica splashback and it is admired by everyone. I would use and recommend this company in future.

2022年6月28日
自発的なレビュー

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