We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great communication from this company, especially Jules. I could choose my delivery and was advised when the delivery was on its way and the driver contacted when he was close by. I ordered Mirostone... もっと見る
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... もっと見る
企業が回答しました
Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
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ネガティブなレビューの 86%に回答しています
通常48時間以内に回答
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Excellent service from start to finish
Good price, fast delivery, great worktop and upstand. A very accommodating and professional company. I had an extremely good experience from ordering to delivery. Thank you very much.
Prompt reliable service
Very prompt in product and delivery…
Very prompt in product and delivery issues.solved ordered and delivered to an urgent job within 24 hours 👍 great
Worst CS ever
Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all!
4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again!
OF COURSE, NO REMEDIAL ACTION AGAIN.

ONLINE STORES からの回答
Great experience
I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.
Great Customer Service
Best price I could find and attention to detail was very thorough during the sales process. I dealt with Lina on a number of occasions who was excellent.
Very pleased with our Work Tops
Very pleased with our Work Tops, would definitely purchase with BBK-direct again.
Response times great staff helpful…
Response times great staff helpful goods and delivery excellent for a change a company that goes that extra mile thank you
Items in stock good communications…
Items in stock good communications quick delivery everything you need from a supplier perfect
All good quick and efficient delivery
Great decision to go with BBK-Direct
Bought 200m square of vinyl flooring, great service from start to finish. This company can’t be beaten on price after I researched the best prices. Order arrived when stated and can’t fault quality. Special thanks to Kristen from Sales and Lynsey from logistics.5 star all round.
These 5 stars are for Kylie as her…
These 5 stars are for Kylie as her commitment to her customers is if the highest standard, and she is a credit to your business, from the first time I have had dealings with Kylie she helped me so much not only sorting out the issues from start to finish, but being such a support nothing was to much trouble and bless her she has had months of me phoning or emailing if I was concerned about different types of worktops and her knowledge of the products you have was amazing , if I could have given 100 stars to Kylie that still wouldn’t be enough i have been liasing with Kylie since 22 September to date.
Best value I could find and great after-sales
Not only was BBK-Direct extremely competitive with prices (best value I could find) but the after-sales team were in constant dialogue regarding delivery, including delivering to a third party haulage company for me,
Delivery on time and expected
Great customer service, communication and product
The communication and customer service has been top notch. I was given an explanation of why my original choice of flooring wasn't available. The alternative flooring suggestion has been brilliant. Delivery was smooth and timely. We are so happy with the finished product and the way it completes our living room. I will recommend BBK-Direct to friends and family and will not hesitate to purchase from you again.
Very good experience from placing the…
Very good experience from placing the order to receiving the worktop within three days. Helpful staff who responded to questions very promptly.
I will be happy to order from you again.
Seamless experience from order to delivery
Great communication throughout and a seamless process from order to delivery. Thank you very much!
Forgot to order fitting kit and once…
Forgot to order fitting kit and once realised the company response was excellent. Good communication and it arrived with the top. Now fitted and looks great.
Speedy service; great product.
Speedy service, delivered on time. Great price for the product, however carriage was expensive (£60) as we had just hit the fuel crisis and it added 22% on to the cost of our order. However, we love our Axiom Formica splashback and it is admired by everyone. I would use and recommend this company in future.
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