Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7... ãã£ãšèŠã
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Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my reques... ãã£ãšèŠã
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3... ãã£ãšèŠã
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Ordered to grill in the end of January, they âcouldnât accept credit cards that dayâ so the money had to come out of our checking account. Was supposed to be shipped in a week, itâs been months. No lo... ãã£ãšèŠã
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Good Source for Napoleon Parts
BBQ Grills was the only place I could find the new part I needed for my Napoleon grill. The only reason this isnât a 5-star review is that it took a very long time for the part to ship.
2022幎4æ26æ¥
BBQSGRILLS.com ããã®åç
Thank you for your review! We're glad we could be the go-to source for your Napoleon grill parts and that you found exactly what you needed.
We truly appreciate your patience regarding the shipping delay, and we understand how frustrating long wait times can be. We are continuously working on improving our fulfillment speed to provide a better experience for our customers.
We appreciate your support and hope to serve you again in the futureâhopefully with a 5-star experience next time! ðð¥
Best,
The BBQsGrills.com Team
You were most helpful in assuring thatâŠ
You were most helpful in assuring that I was able to identify the correct drip pan for my grill. Thank you, Doug
2022幎4æ7æ¥
BBQSGRILLS.com ããã®åç
Thank you for your kind words! We're so glad we could help you find the correct drip pan for your grill. Ensuring our customers get the right parts is always a top priority!
We truly appreciate your support and look forward to serving you again. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
Great transaction
Great transaction. Was miss a few parts and they resolved the problem quick and fast. Excellent way to do business. Thanks!
2022幎4æ5æ¥
BBQSGRILLS.com ããã®åç
Thank you for your great review! We're glad to hear that your transaction went smoothly and that our team was able to quickly resolve the missing parts issue. Providing excellent service and ensuring customer satisfaction is what we strive for!
We truly appreciate your support and look forward to serving you again. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
The team was wonderful and easy to workâŠ
The team was wonderful and easy to work with.
2022幎3æ30æ¥
BBQSGRILLS.com ããã®åç
Thank you for your kind words! We're thrilled to hear that our team was wonderful and easy to work with. Providing a smooth and enjoyable experience for our customers is always our goal!
We truly appreciate your support and look forward to serving you again in the future. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
Excellent customer service
Excellent customer service. My grill model had been discontinued so I emailed from California and Scott responded right away with a replacement number and options. I actually called them to place the order on the phone, spoke with Hannah and she was extremely helpful and very nice. But I did need to order online and my box arrived about a week later, beautifully packaged. I mean someone really took their time placing my items in the box making sure all was secure. I highly recommend this company, they are an absolute class act! 5 stars
2022幎3æ17æ¥
BBQSGRILLS.com ããã®åç
Wowâthank you for your amazing review! We're so glad that Scott and Hannah provided you with exceptional customer service and helped you find the right replacement for your discontinued grill model.
We also appreciate your kind words about our careful packagingâour team takes great pride in ensuring every order arrives safely and securely. Your recommendation means the world to us, and weâre honored to be your go-to choice!
We truly appreciate your support and look forward to serving you again. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
Reasonable price
Reasonable price, Fast shipping, Saved money by replacing parts and not the entire grill
2022幎3æ16æ¥
BBQSGRILLS.com ããã®åç
Thank you for your great review! We're happy to hear that you found our prices reasonable, enjoyed fast shipping, and were able to save money by replacing parts instead of the entire grill. That's a smart way to keep your grill going strong!
We appreciate your support and look forward to serving you again. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
Great people to deal with
2022幎3æ9æ¥
BBQSGRILLS.com ããã®åç
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Providing excellent service is always our goal, and we truly appreciate your support!
We look forward to serving you again. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
Overall a decent experience
Communication was decent, a few bits of information were not captured correctly online, but the information was forwarded to the relevant party to ensure the delivery was successful to our address.
2022幎1æ27æ¥
BBQSGRILLS.com ããã®åç
Hi EP,
Thank you for taking the time to leave us your feedback. We truly appreciate your support and the great review. We are glad to hear that any confusion regarding the shipping information online was resolved to your satisfaction, and we look forward to the opportunity to earn your future business.
Sincere Regards,
Great customer service
Great customer service! I was not 100% the part I found online was exactly what I needed. I called and was quickly assisted and double checked that I was indeed ordering the correct part. Item arrived even before expected! Thank you
2022幎1æ13æ¥
BBQSGRILLS.com ããã®åç
Hi Mel,
We appreciate the 5-star review and great feedback! We are so pleased to hear that you were able to find the part you needed with confidence, and that it arrived to you so quickly! We will pass your comments along to our Support team. Thank you for your business and for taking the time to leave us your comments. We look forward to assisting you again in the future.
Happy Grilling!
Satisfied Customer
Parts were in stock that are generally hard to find, shipment is quick and reasonable, shopping thru website was painless - thanx
2021幎12æ29æ¥
BBQSGRILLS.com ããã®åç
Hi Oren,
Thanks for your business and for the 5-star review! We truly appreciate it. Were happy that you were able to find the parts you required and had a good experience with ordering and shipping. We look forward to assisting you again in the future.
Happy Grilling!
Good company to deal with
There was a delay in shipping the grill but BBQS GRILLS contacted me to give me the option if I wanted to keep my order. considering all the supply problems that are going on it is completely understandable.
2021幎12æ8æ¥
BBQSGRILLS.com ããã®åç
Thank you for your understanding and for taking the time to share your experience! While we regret the shipping delay, weâre glad our team could keep you informed and provide you with options. Your patience and support mean a lot, especially given the ongoing supply challenges.
We truly appreciate your business and look forward to serving you again in the future. Enjoy your new grill! ð¥ð
Best,
The BBQsGrills.com Team
Great Service
2021幎12æ7æ¥
BBQSGRILLS.com ããã®åç
Thank you for your kind words! We're thrilled to hear that you had a great service experience with us. Your support means a lot, and we look forward to serving you again!
Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
It took seven(7) mo9nths to receive ourâŠ
It took seven(7) mo9nths to receive our order.
2021幎11æ23æ¥
BBQSGRILLS.com ããã®åç
Hi Bill,
We truly appreciate your business and thank you for your feedback. As a local, family-owned business the overall shopping experience for our customers, is so important to us. We are sorry about the extended delay in shipping your order. This is not the consumer experience that we strive to deliver, however, the delays in product shipments from the vendors (Covid-related) are beyond our control. We value your support, and we hope that you will give us a shot at earning your return business.
If you would like to discuss your experience further, please feel free to contact me directly at jreid@bbqing.com or by phone at 613-228-0009 (ext. 268)
Grates fit perfectly!
2021幎11æ3æ¥
BBQSGRILLS.com ããã®åç
Hi Paula,
"Perfect" is what we love to hear!! Thank you for the 5-Star review. We hope the new grates bring your BBQing game to a whole new level!
Happy Grilling!
Quick shipping part was perfect
2021幎10æ27æ¥
BBQSGRILLS.com ããã®åç
Hi Ronald,
That's great to hear that shipping was fast and the part arrived in perfect condition! Thank you so much for the 5 star review and the feedback. We appreciate your business!
Happy Grilling,
Jon Reid
General Manager
Called for info on a part- VeryâŠ
Called for info on a part- Very Pleasant person- Found the part- and shipped immediately- Effortless transaction :)
2021幎10æ19æ¥
BBQSGRILLS.com ããã®åç
Thank you for your kind words! We're so glad to hear that your experience was pleasant and effortlessâthatâs exactly what we strive for! ð Our team is always happy to help, and weâre thrilled we could find and ship the part you needed right away.
We appreciate your support and look forward to serving you again. Happy grilling! ð¥ð
Best,
The BBQsGrills.com Team
Very friendly and helpful people IâŠ
Very friendly and helpful people I recommend this company five stars
2021幎9æ23æ¥
BBQSGRILLS.com ããã®åç
Hey Leonard, thank you for the review! Happy to hear you enjoyed your interaction with our staff. We appreciate the support. Happy Grillingð¥
Awesome grill grate for my Webber 22"âŠ
Awesome grill grate for my Webber 22" Kettle. It is much easier to maintain than I originally had thought and the food is incredible that comes off of it.
2021幎9æ14æ¥
BBQSGRILLS.com ããã®åç
Hi James, thanks for the review! We appreciate the support. Happy Grillingð¥
Would give you a 5 but I had to wait aâŠ
Would give you a 5 but I had to wait a really long time for delivery. Quality of product is great! Would order from you again!
2021幎9æ14æ¥
BBQSGRILLS.com ããã®åç
Hey Tracy, thanks for the review! We appreciate the support, we will do our best to cut down delivery times in the future. Happy Grillingð¥
BBQSGRILLS.com ããã®åç
Hey Scott, thanks for the review! Excellent to hear you enjoyed our products and the delivery process. Happy Grillingð¥
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