Easy to sort what I needed online quick payment methods and extra quick delivery. Items arrived very quickly and as specified. Great work guys, keep it up!
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レビュアーのコメントを見てみましょう
Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... もっと見る
Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... もっと見る
Customer service was among the best I have experienced in fifteen years. Prompt and thoughtful responses to my questions about the pizza tool stand I needed. Attentive follow up and follow through aft... もっと見る
企業が回答しました
企業情報
BBQ Spit Rotisseries について
当該企業による記述
About us
BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.
Flaming Coals Offset Smoker BBQ
当該企業による記述
- Flaming Coals Offset Smoker BBQ
- https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.
Customer service guarantee, 60 day returns, 1-2 year warranties
When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind
60 day returns policy on unused products from the date of purchase in case you change your mind
24-hour Monday-Saturday phone support
3 hour response time to emails 9am-5pm Monday-Saturday
Online live chat support 9am-5pm Monday-Saturday
Fast dispatch within 1 working day (for in-stock items)
Assembly videos and user manuals to ensure you get the support you need
Online Learning & Support Centre packed full of recipes and how-to guides
Our own Facebook community to share ideas, tips, photos etc.
連絡先
59 Brunel Road, 3198, Seaford, オーストラリア
- 1300 002 771
- sales@bbqspitrotisseries.com.au
- bbqspitrotisseries.com.au
BBQ Spit Rotisseries
4.7
優良
3470件のレビュー
ネガティブなレビューの 66％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They use couriers please
They use couriers please! A well known useless courier service that has taken over a week to deliver my small package. They charge what Aus post would charge (trust me in know what they charge) and use this cheaper courier that just loves to lose packages (had it b4 from other companies that use this indian mob). You claim your Australian business but when the customer calls, you get someone from overseas. So your not just a small business from Seaford at all. Very deceptive. The products i ordered are readilly available in many other online retailers. They are now getting my business from now on. See ya.
2026年4月29日
自発的なレビュー
Quick and easy
Easy to sort what I needed online quick payment methods and extra quick delivery. Items arrived very quickly and as specified.
Great work guys, keep it up!
2026年5月7日
Great Easy & friendly People
Great Easy & friendly People, plates arrived very quickly & great quality
2026年4月7日
BBQ Spit Rotisseries からの回答
Thanks so much for the kind words, Jim! We’re glad to hear the plates arrived quickly and that you’re happy with the quality. Really appreciate the support and enjoy the cooking!
BBQ Spit Rotisseries からの回答
Thanks so much for the great review, Theo! Glad to hear you’re happy with it and appreciate the quality. Enjoy the BBQ and happy cooking from the team at BBQ Spit Rotisseries!
Delivery was fast but received the…
Delivery was fast but received the wrong size pizza trays.
After talking to a sales person it has been sorted out and returned to have them send out the correct size thanks again on your fast response 👍
2026年4月9日
BBQ Spit Rotisseries からの回答
Hi Paul,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience caused by receiving the wrong size pizza trays. We understand how frustrating that must have been, especially when you were expecting the correct items.
While we’re pleased your delivery arrived quickly, we sincerely apologise that we didn’t get your order right the first time, that’s not the standard we aim for.
Our customer service team has now been in touch to organise the return of the incorrect trays, and we’ll make sure the correct ones are processed and sent out to you as soon as the return is underway. We’re glad we’ve been able to step in and start putting this right for you.
We truly appreciate your patience while we resolve this, and we’re sorry again for the trouble caused. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Thank you,
Kind Regards
Jade D.
BBQ Spit Rotisseries
BBQ Spit Rotisseries からの回答
Cheers legend, love to hear it! Glad it arrived quick and was easy to set up. Time to fire it up
Great service and communication through…
Great service and communication through the whole ordering process
2026年4月7日
BBQ Spit Rotisseries からの回答
Thanks legend, really appreciate it! Glad the whole process was smooth from start to finish.
BBQ Spit Rotisseries からの回答
Cheers legend, appreciate it! Stoked you’re happy with the service and speed. Enjoy the BBQ
Easy ordering in the website
Easy ordering in the website. Very prompt delivery. My go to at all times now
2026年3月11日
BBQ Spit Rotisseries からの回答
Thanks legend, that means a lot! Stoked the ordering was easy and delivery was quick. Always here when you need us
I was able to get exactly what I…
I was able to get exactly what I needed, and postage was super quick.
2025年12月3日
BBQ Spit Rotisseries からの回答
Perfect, that’s exactly what we aim for. Glad it got delivered quickly, too.
Awesome product
Awesome product, easy to use and great adjustability makes it the perfect product for camping, can be used over a fit pit or just a ground fire
2026年3月2日
BBQ Spit Rotisseries からの回答
Thanks for the great review! Glad to hear you’re finding it easy to use and getting the most out of the adjustability. Perfect setup for camping. Appreciate your support and enjoy the cooks 🔥
BBQ Spit Rotisseries to perfectly cooked, juicy meats
While setting up a rotisserie might seem a bit intimidating at first, most models are surprisingly easy to use whether your using a charcoal, gas or electrical rotisserie the results are always amazing. If you’re looking to impress your friends and family, a BBQ spit rotisserie is 110% worth the investment!!
2026年3月3日
自発的なレビュー
BBQ Spit Rotisseries からの回答
You’re absolutely right, once people try a rotisserie they realise how simple it is and how incredible the results can be. Nothing beats cooking for friends and family on the spit. Thanks again for your support and happy cooking
Excellent service delivered 2 days…
Excellent service delivered 2 days after ordering. Well packaged and all items arrived as described. Thank you a quality company! :)
2026年3月10日
BBQ Spit Rotisseries からの回答
Great to hear your order arrived quickly and everything was well packaged and as described. Thanks again for your support!
Still haven't received my bbq it's been…
Still haven't received my bbq it's been over 4 months . My issue is the communication and update . I need the chase up all the time
2026年3月10日
BBQ Spit Rotisseries からの回答
Hi Pierre,
Thank you for taking the time to share your feedback. We’re sorry to hear that the wait for a backordered product coming from overseas has been frustrating.
At the time the order was placed, the BBQ was listed as backordered on our website. Shortly after your purchase, we also confirmed with you that the estimated delivery timeframe would be February–March, and advised that we would keep you updated if there were any further changes.
As of today (11 March), the order is still within the originally communicated ETA window. We’re also pleased to let you know that your BBQ was dispatched on 10 March, so it should be arriving within the next few days and still within the timeframe we initially advised.
As a small gesture of appreciation for your patience while the item was on backorder, we also offered complimentary rubs, which you kindly accepted.
We completely understand that waiting for a backordered item can feel like a long time, and we truly appreciate you bearing with us. We’re confident your BBQ will be with you very soon and hope you’ll really enjoy it once it arrives.
Kind Regards,
Jade D.
BBQ Spit Rotisseries
BBQ Spit Rotisseries からの回答
Glad we had what you were looking for and that you were happy with the service. Thanks again for your order.
Fantastic Product
Very quick delivery! Item ordered of very good quality. Thank you BBQ Spit Rotisseries for the seamless purchase of your product!
Highly recommended AAA+++
2026年3月2日
BBQ Spit Rotisseries からの回答
Great to hear the delivery was quick and that you are happy with the quality of the product. Thanks again for your order and for recommending BBQ Spit Rotisseries.
Products were exactly as they were…
Products were exactly as they were described. Posted promptly.all round good service.
2026年3月10日
BBQ Spit Rotisseries からの回答
Glad to hear everything arrived quickly and exactly as expected. Thanks again for your order and for supporting our BBQ store. Happy cooking
BBQ Spit Rotisseries からの回答
Whenever you’re ready for the next cook, we’ll be here to help you gear up again. Happy BBQing!
BBQ Spit Rotisseries からの回答
So glad you'd love our product. Thanks for your purchase.
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