ordered bedroom set with white glove service. unresolved after 7 months, 4 delivery/service visits, dozens of phone calls with customer service, and countless hours seeking resolution. Bed makes lots... ãã£ãšèŠã
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The bedroom set I got was nothing like the description online. Mis-colored pieces, unstable connections, inoperable drawers, overall very poor quality. And their easy returns...not so much. They want... ãã£ãšèŠã
So far the service has been outstanding! Per my request, Sean called me to review how the process worked and to answer all my questions honestly. I totally understand the supply chain issues since I d... ãã£ãšèŠã
We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout our waiting period. We received texts and email... ãã£ãšèŠã
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Samantha was very helpful
Samantha was very helpful, informative and courteous. Great salesperson!
Service
I had a question and Xavier was very helpful and answered my question and took my order. I would definitely order from them again.
Magnussen Calistoga Bedroom Set
I live in California, and this company is in NJ, so I was very hesitant to order from them. I am so HAPPY that I did! On 02/11/22, I ordered a queen bed, two nightstands, and a dresser. Salesperson, âRonnieâ helped me place the order and set-up white-glove delivery. Due to supply issues, Ronnie told me the items wouldnât be delivered for at least 5 months. Manager, Jay Padillo emailed me every month with status updates, which I really appreciated. The day before the furniture was delivered, Jay called to discuss what do if anything was damaged etc. The local delivery company, Justo, did a great job assembling and setting up my bedroom set.
This company has excellent customer service and amazing prices. I would order from them again!
Great service!
This online furniture supplier has great prices and really cares about customer service. They are very responsive and follow-up appropriately. It took a long time to finally get all of our order, but the customer service team, especially Jelica Cejeles, kept us informed along the way and promptly responded to our questions and concerns.
DO NOT ORDER
DO NOT ORDER. I don't know how they are in business delayed my order 3 times and promised it wouldn't be delayed again after the first time. The item stated in stock when I purchased it. Wanted to give me 75 credit on a 2k+ order. They are absolutely TERRIBLE.
Excellent customer service
Samantha personally reached out to me regarding a question I posed after hours in chat last night. She offered to complete my desk purchase over the phone and was extremely diligent in calling back after we were disconnected twice. I appreciated her assistance and professionalism very much and look forward to receiving my beautiful desk in the next month or so. Thank you!
My recent experience
Nessie Yumul was very helpful throughout my purchase process. After a set back with my first order they were able to win back my confidence with second order. It was quick, easy and delivery was super quick. Guys were very polite and careful with the delivery. I would recommend buying from this company.
super professional
super professional! I look forward to doing business with Xavier in the future again!!
Samantha was very knowledgeable andâŠ
Samantha was very knowledgeable and professional. I would definitely recommend her in the future and contact her if I need anything else.
Fiona knows her stuff!!
Fiona was a dream to work with...she was not only pleasant but helpful. She had a quick response to any question i had and she pointed out some items i didn't realize on some details. I did purchase a set of executive office furniture. she also pointed out extended warranty options and explained the delivery process in detail.
Great Dining Room Set
We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout our waiting period. We received texts and emails from Drichsen every few weeks to keep us updated on our order, and we really appreciated that! Once it arrived, everything was perfect and nothing was damaged. Thank you again!
Sharon and Tiffany did a great jobâŠ
Sharon and Tiffany did a great job making sure my order will be delivered on time and they were very patience with me.
Easy and convenient every step of theâŠ
Easy and convenient every step of the way!
Very helpful
Very helpful! Sharon Roncal Stayed on the phone while we update payment options. She was amazing!
Xavier was a tremendous help in gettingâŠ
Xavier was a tremendous help in getting my trade account set up and working through all that goes with placing that first trade order. He went above and beyond no matter how long it took, not to mention how great all the pricing is. I will definitely do business with this company again!
Sean was awesome and very polite!!
Bedroom Furniture
I recently purchased bedroom furnitures. I am happy with this purchase. Greg Sharma, Furniture Specialist, assisted me with the issue I had with one of the items. I recommend to buy from Bedroom Furniture Discount.
Jim Ahmadpour
Let me tell you
Let me tell you, JACK and SEAN are awesome! Iâm in sales and really appreciate someone who knows their stuff and is easy to deal with. Bingo! This company and personnel has been amazing! Do not hesitate at all to reach out and do business with this place, and you will not be disappointed. Great experience so far for sure!
Sydney was very supportive in assistingâŠ
Sydney was very supportive in assisting me with my purchase
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