Bliss Tld. レビュー 15

Bliss Tld. からの回答

4日前に更新

Hello Juri,

Thank you for your feedback.

We take statements like this seriously. Your review does not include any specific details, such as order ID, domain name, or support ticket reference that would allow us to investigate the situation.

We operate thousands of services across multiple regions, and issues — when they occur — are always handled through our support system with clear timelines and resolutions. Without any identifiable information, we are unable to verify that you have been an actual client or that such issues occurred as described.

If you have indeed experienced any problems, we strongly encourage you to contact our support team directly with the relevant details so we can review your case properly and provide assistance.

General statements without factual context, unfortunately, do not help us improve or resolve anything.

Bliss Team

Bliss Tld. からの回答

4日前に更新

Hello,

Thank you for your review.

We would like to clarify that we do not operate cPanel services, which raises concerns about the accuracy of the information provided in your review. It is possible that this feedback may be intended for a different provider.

Additionally, we do not have any records of prolonged system-wide outages of the nature you described. Planned updates, when necessary, are always announced in advance and do not result in multi-day downtime.

Regarding billing, invoices are generated based on the selected billing cycle, and adjustments can always be discussed with our support team before payment.

If you believe this review is related to our services, please contact us with specific details (account email, invoice ID, or ticket reference), and we will be happy to investigate.

Bliss Team

Bliss Tld. からの回答

4日前に更新

Hello,

Thank you for your detailed feedback.

We would like to clarify that our billing system is fully automated and widely used by thousands of clients without the issues described in your review. PayPal subscriptions and payments follow strict predefined amounts and cannot randomly change or "overcharge" beyond what is configured by the client.

We also do not have any record of repeated unexplained deductions or system-wide billing failures leading to multiple service suspensions as described.

Service suspension can only occur in cases of unpaid invoices, in accordance with clearly stated terms, and clients are always notified in advance.

At this time, we are unable to identify your account based on the information provided. We kindly ask you to contact our support team with your account details so we can review your case thoroughly.

If this review has been posted in error or refers to a different provider, we would appreciate clarification.

Bliss Team

Bliss Tld. からの回答

4日前に更新

Your feedback is music to our ears! We’re so glad that your experience hit all the right notes. Thank you for being part of our story, and we look forward to writing the next chapter with you.

Bliss Team

Bliss Tld. からの回答

4日前に更新

Dear Customer,

We have repeatedly provided you with confirmation of the refund to your credit balance, even though our service policy does not allow refunds for dedicated server services. We have delivered the service in full and issued a refund for the additional options that could not be installed on the server. All our clients know that they receive services promptly, with servers running smoothly, and in case of any issues, our specialists are always ready to assist. However, we cannot assist a client who, instead of focusing on developing their infrastructure, violates the equipment usage rules and blames the operator for it.

Bliss Team

Bliss Tld. からの回答

4日前に更新

Your review was like a breath of fresh air! We’re ecstatic to hear that you had such a positive experience. Thank you for being a ray of sunshine in our day—hope to see you again soon!

Bliss Team

Bliss Tld. からの回答

4日前に更新

Dear Customer,

The request for data is a mandatory requirement, not a whim. It is necessary to comply with customer identification regulations and is only applied when there are suspicions of fraudulent activity. According to the service agreement, the customer is obliged to follow the rules of fair cooperation. Refunds are possible in cases where the service cannot be provided due to technical reasons. In your case, the funds remain in your account and will be used for the service once you provide the requested data.

Bliss Team

Bliss Tld. からの回答

2024年9月2日

Your feedback is the highlight of our day! We’re thrilled that you had such a positive experience with us. Thank you for your support—it means the world to us. Can’t wait to see you again soon!

Bliss Tld. からの回答

2024年8月31日

Thank you for reaching out. We have thoroughly reviewed your concerns, and we want to assure you that the situation you describe does not align with our practices or service standards. Our servers are maintained to the highest standards, and any downtime is promptly addressed. Additionally, our billing team is always available to assist, and we do not ignore support tickets.

It’s also worth noting that having some team members on holiday during the Christmas period is normal, and our refund process takes these periods into account. We are committed to resolving any issues you may have experienced, so please contact us directly, and we will do our best to assist you.

Bliss Tld. からの回答

2024年9月2日

Your review is the fuel that keeps us going! We’re thrilled to know you had such a great experience. Thanks for the boost—we’re looking forward to powering up your next visit!

Bliss Tld. からの回答

2023年9月8日

Thank you for your positive review!

Bliss Tld. からの回答

2022年9月17日

Cпасибо Алена за ваш отзыв.

Bliss Tld. からの回答

2024年9月2日

Your feedback just lit up our day like fireworks! We’re so glad we could make your experience special. Thank you for the kind words—we can’t wait to dazzle you again soon.

Bliss Tld. からの回答

2022年9月14日

Thank you. We are glad to receive a positive review from you.

Bliss Tld. からの回答

2022年9月11日

Dear client. Unfortunately, we were unable to verify your ownership using the information that was provided. If you really face the situation you wrote here about, that could not be true, please contact our customer service provider. They will find the best solution to solve the issue.