Beepumpkin レビュー 546

Beepumpkin からの回答

2025年10月21日

Dear Customer,
We’re so sorry to hear that your order hasn’t arrived. We understand how concerning this must be.
According to the tracking information, the package was marked as delivered. We recommend checking with your household members, neighbors, or local post office, as sometimes packages are left in unexpected places or held for pickup.
In the meantime, we’ve contacted the carrier to launch an investigation. We will keep you updated every step of the way and resolve this as quickly as possible—whether through a reshipment or refund, as appropriate.
We truly value your patience and trust. Please don’t hesitate to reply to this email with any additional details—we’re here to help.
Sincerely,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年10月20日

Dear Customer ,
We’re thrilled you absolutely love the outfit and that it’s perfect for all your Halloween and fall events!
Thank you for your support—we truly appreciate it!
Warm regards,
Beepumkin Customer Service Team💕

Beepumpkin からの回答

2025年10月17日

Dear Customer,
Thank you for your feedback. We're deeply sorry that this bodysuit didn't fit your baby's expected size. We completely understand this disappointment, especially when it was designed specifically for your baby.
We provide a size guide with detailed measurements for all our garments, including infant sizes. The 6-9 month sizes appear to be compared to other brands. While our garments are designed to fit slightly snugly for safety and comfort, we also recognize that individual sizes can vary, so we're sorry that this bodysuit may be smaller than your child's expected size.
We're happy to correct this issue for you—our customer service team has contacted you by email; please review and respond.
Thank you for your honesty—we'll continue to work hard to improve sizing transparency and help parents choose with confidence.
Warm regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年10月16日

Dear Customer ,
Thank you so much for the feedback — and you're absolutely right! "Choose," not "chooes" — great catch!
We really appreciate you pointing that out, and we’ll get it corrected right away. Thanks for helping us keep things sharp!
So glad you liked the deal — hope you love what you got!
Warm regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年10月16日

Dear Customer ,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that the matching family PJs lived up to the photos, fit true to size, and are made with quality fabric you love.
Getting the details right — from sizing to fabric feel — means everything to us, and we’re so happy your whole family can enjoy them together!
Thanks for trusting us for your matching moments. We can’t wait to help you create more cozy memories soon!
Warm regards,
Beepumkin Customer Service Team💕

Beepumpkin からの回答

2025年10月15日

Dear Customer,

Thank you for sharing your feedback, and please accept our sincere apologies that the quality of the pajamas did not meet your expectations. We’re truly sorry you feel disappointed with your purchase and that it has led to such a negative experience.This is not the standard we aim for, and we take your concerns very seriously. We would like to understand more about the issue and make this right for you. Please contact us directly at support@beepumpkin.com so we can assist with a full refund or return.We appreciate your honesty and will share your feedback with our product team to help improve quality control.
Sincerely,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年10月15日 に更新

Dear Customer ,

We are truly sorry that your personalised bodysuits did not arrive in time for your twins’ photoshoot. We completely understand how disappointing and stressful this must have been, especially after planning ahead.You are absolutely right—clear delivery timelines for personalised items should have been clearly displayed, and we take full responsibility for this oversight.We deeply regret that this caused you to purchase alternative outfits and that you feel this was a waste of money. We would like to make this right. Please contact us directly at support@beepumpkin.com so we can discuss a reasonable solution for your order.Thank you for bringing this to our attention. We are already working to improve our processing time communications to prevent this from happening again.
Sincerely,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年10月13日

Dear Customer ,
Thank you for your wonderful feedback! We’re thrilled you love the graphic and that the sweater fits perfectly.
We’re also happy the delivery time worked out well for you. Thanks so much for choosing us—we truly appreciate it!
Warm regards,
Beepumkin Customer Service Team🙌

Beepumpkin からの回答

2025年10月12日 に公開

Dear Customer,
We’re absolutely delighted that you’ve chosen our bat shirts for both your granddaughters’ first Halloweens—thank you for sharing these sweet moments with us!
We’re so happy the quality has held up beautifully over 3 years, and that the personalization makes it extra special.
Thanks for your kind words—we’re honored to be part of your family’s Halloween memories!
Warm regards,
Beepumkin Customer Service Team😍

Beepumpkin からの回答

2025年10月6日

Dear Customer ,
We’re so glad you loved the design, but we sincerely apologize that the 0-3 months size was much bigger than expected. We understand how important the right fit is for newborns.
We’ll share your feedback with our sizing team to help improve accuracy. If you’d like assistance with an exchange or have any questions, please let us know.
Thank you for your feedback!
Warm regards,
Beepumkin Customer Service Team🛒🛒

Beepumpkin からの回答

2025年10月4日

Dear Customer,
We’re so glad your shirts turned out perfect and that you’re happy with the quality! Thank you for planning ahead—we’re happy we could deliver exactly what you wanted.
Great service means everything to us, and we truly appreciate your support.✨✨
Warm regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年10月1日 に公開

Dear Customer,

Thank you for your feedback and for choosing our product for your grandson. We're delighted to hear that you find it cute. We appreciate your suggestions about having the option to select the pattern on the bat wings and your concerns regarding the lettering's durability.

To assist you further and address your concerns, could you please provide us with your order number? Our team will reach out to you directly to discuss a suitable solution.

Thank you for bringing this to our attention. We are committed to ensuring your satisfaction and look forward to resolving this for you.

Best regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年9月30日

Dear Customer,

I'm delighted to hear that you're happy with your purchase! It’s wonderful to know that the item shipped quickly and exceeded your expectations. The fact that your granddaughter loves the soft Halloween bat makes it even better. Thank you for sharing your positive experience!

If you have any more feedback or need assistance in the future, feel free to reach out. Enjoy your time with your granddaughter and the Halloween bat!

Best wishes,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年9月29日

Dear Customer,
Thank you for your message! We’re so glad everything looks great and that you’re excited to gift them for Thanksgiving.
We understand your concern about the 3XL size—we’ve found our sizing to be accurate, but we always recommend checking the size chart if you have any doubts. We’re keeping our fingers crossed too that they fit perfectly!
Wishing you a wonderful holiday with family!
Warm regards,
Beepumkin Customer Service Team🤗😘

Beepumpkin からの回答

2025年9月28日

Dear Customer
Thanks so much for the feedback! We’re thrilled you love the bodies—great to hear they look amazing!
Warm regards,
Beepumkin Customer Service Team😍

Beepumpkin からの回答

2025年9月27日

Dear Customer ,
Thank you for reaching out, and we sincerely apologize for the confusion and disappointment. We understand you ordered pajamas but only received shirts, and this is clearly not the experience we want for you.
We’ve reviewed your order and will look into how the product was listed to ensure accuracy moving forward.
Could you please contact email: support@beepumpkin.com?
Regarding your request, we’d be happy to help you return the shirts and either:
 Send the correct pajamas (if available), or
 Process a full refund
Please reply to this email so we can arrange the next steps right away.
We truly value your feedback and are sorry for the error.
Sincerely,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年9月27日

Dear Customer ,
Thank you so much for your kind words! We’re thrilled you found great prices and an amazing selection—worth the two-day browse!
We’re so happy your Christmas tees arrived quickly, look gorgeous, and are comfortably roomy. High quality and happy customers are what we aim for!🎊🎉✨
Thank you for your support—we can’t wait to see you wear them and shop again!
Warm regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年9月26日

Dear Customer ,

Thank you so much for your lovely feedback! We’re absolutely thrilled to hear that you love the pajamas and that they’re just what you wanted. 😊

It makes us so happy to know that our products brought a smile to your face! If there’s anything else we can do for you or if you’re looking for more cute finds, don’t hesitate to reach out—we’re always here to help.

Best regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年9月26日

Dear Customer ,

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your order arrived quickly and that you’re happy with the pajama pants—softness and comfort are exactly what we aim for! 😊

We also appreciate your thoughtful note about the t-shirt sizing. Your advice is super helpful for us and other customers, and we’ll make sure to take it into account when sharing product details.

If there’s anything else we can do for you, or if you’re looking for more comfy finds, don’t hesitate to reach out. We’re always here to help!

Thank you again for your support, and we look forward to serving you again soon.

Best regards,
Beepumkin Customer Service Team

Beepumpkin からの回答

2025年9月26日

Dear Customer ,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the hats and that they’re working out so well for you. Buying three of them—what a compliment! 😊

It means the world to us that you’re happy with your purchase. If there’s anything else we can do for you or if you’re looking for more fantastic finds, feel free to reach out. We’d love to help!

Thank you again for your support, and we hope to serve you again soon.

Best regards,
Beepumkin Customer Service Team