The adult shirt was supposed to say Caffeine & Chaos and the children’s shirts were just supposed to say Chaos. All three had Caffeine & Chaos. When setting up the order there was no way to differenti... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I absolutely adore my two Lil outfits. Came in a timely manner and they are just as described.
企業が回答しました
Second year purchasing these for 14 little cousins. Always a hit & the photos are fantastic. Shipping always makes me a bit nervous as they are coming from China so order early. And tracking shipments... もっと見る
企業が回答しました
The quality of the shirts are amazing. Love everything about this company. I always buy from this company every Mother's day for my daughter. The matching shirts are so cute and fit the best.
企業が回答しました
企業情報
当該企業による記述
Designed with love, designed for newborns, kids, toddlers & family Members, Beepumpkin focuses on personalized tees, matching pajamas, hats, accessories, and more gifts for any family. Shop now to discover your family's new favorite wardrobe essentials and sentimental gifts that keep your bonds strong and memories alive.
連絡先
3.8
ほぼ満足
546件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super cute pajamas
Super cute pajamas! Shipping took a bit and tracking wasn't updated well, ( which isn't the sellers fault) Otherwise, great!
2025年10月24日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thanks so much! 🖤 So glad you love the pajamas — and we appreciate your understanding about shipping. Hope to see you again soon!😘
Beepumkin Customer Service Team
Comfy Jammie’s
The website was very easy to use and my order arrived very quickly. The pajamas are adorable nice and soft and comfy
2025年11月10日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
So glad you loved the soft, comfy pajamas — and that your order arrived quickly! 🖤 Thanks for your sweet note!
Beepumkin Customer Service Team😃
Great Product That was Easy to Order!
Ordering was quick and easy. The Star Wars design my family chose is adorable! The order arrived quickly, and each family members' PJ set fits perfectly. PLUS, the material that the set is made of is SO soft and comfortable!
2025年10月18日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thank you for your wonderful feedback!
I'm thrilled to hear that the ordering process was smooth and that you and your family are enjoying the adorable Star Wars design. It's great that the PJ sets fit perfectly and that you're pleased with the softness and comfort of the material.
If you have any more feedback or need assistance in the future, don't hesitate to reach out.
Enjoy your cozy new PJs!
Beepumkin Customer Service Team
Beepumpkin からの回答
Dear customer,
Thank you for your feedback!
I'm glad to hear that you're satisfied with the fabric quality and that the product matches the pictures. It's also great to know that you found the shopping experience easy.
If you have any other comments or need assistance, feel free to reach out. Happy shopping!
Beepumkin Customer Service Team
Super cute
Really cute shirts. Lots of options. The color green isn’t quite as expected, I was expecting more of a hunter/christmassy green. It’s much lighter. The quality is good. Shirts are thick and feel comparable to comfort colors. Sizing seems accurate.
2025年11月5日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thanks so much for your thoughtful feedback! 🖤 We’re glad you love the quality and fit — and we appreciate the note about the green shade. We’ll share that with our design team for future reference!
Warm regards,
Beepumkin Customer Service Team
Beepumpkin からの回答
Dear customer,
So glad Anne was able to help you quickly! 🖤 Thanks for letting us know — we appreciate your kind words!
Warm regards,😍
Beepumkin Customer Service Team
Ordering was easy
Ordering was easy. Excellent inventory-styles, colors. Pricing was fair in comparison to Kohls and Macy's.
2025年11月1日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
So glad you found ordering easy and loved our styles, colors, and fair pricing! 🖤 Thanks for the kind comparison — we truly appreciate it!
Warm regards,🥰
Beepumkin Customer Service Team
Easy ordering and fast delivery
Easy ordering and fast delivery
Sizes run big, men's XL is HUGE
Haven't washed them yet but fabric is soft and not too heavy
2025年10月28日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thanks for the feedback! 🖤 Glad you found ordering easy and delivery fast. Appreciate the note on sizing — we’ll keep that in mind. Hope you love the soft fabric even after washes!
Warm regards,(●'◡'●)
Beepumkin Customer Service Team
Overpriced, Cheaply Made and Deceitful
The way the items are advertised, it appears that you are purchasing matching pajamas or at least a long sleeve shirt $22.90. However, you only receive and overpriced T-shirt. This forces you to spend another $15-20 each, on pajama bottoms. I bought 16 “matching tops” for my large family. Now, I am forced to spend another $250-$300 on pajama bottoms. Most importantly, the t-shirts are not of good quality. Very disappointed!
2025年10月12日
自発的なレビュー
Beepumpkin からの回答
Dear Customer ,
Thank you for sharing your feedback. We sincerely apologize for the issue you encountered.
We are very sorry that the way the product was displayed caused you to misunderstand the included items. The product description clearly states that only the top is included (excluding matching pants). We understand that you may not have noticed this immediately during the shopping process, and we deeply regret that you felt misled. Your feedback is very important to us, and we will improve the way product combinations and individual items are displayed to enhance clarity in the future.
Regarding the fabric, while many customers like the feel, we also realize that it may not meet everyone's expectations for the thickness of traditional "pajamas." Therefore, we recommend that customers carefully read the full product details before placing an order.
We value your honesty, and we sincerely apologize for failing to meet your expectations this time. Please send your order number to our customer service email: support@beepumpkin.com, and we will resolve the issue for you.
Warm regards,
Beepumkin Customer Service Team
Poor fabric choice
The purchase process was easy—but the material used is terrible. Cheap and thin—not at all what I want for winter pajamas.
2025年10月17日
自発的なレビュー
Beepumpkin からの回答
Dear Customer ,
Thank you for your feedback. We sincerely apologize that the fabric did not meet your expectations.
We are very sorry to learn that you felt the fabric was too thin or felt cheap, especially for winter wear. Although the product description contains detailed information about the fabric composition, we understand that the texture and weight of the fabric are difficult to show through online pictures. We apologize that this product did not meet your needs.
We are always committed to improving our products to better meet customer expectations. Our customer service team has contacted you via email; please check and reply to us.
If you have any further questions or concerns, please feel free to contact us. We are happy to assist you.
Warm regards,
Beepumkin Customer Service Team
Nice sweaters
The sweaters are great and true to size. They are warm and although a little scratchy, they are still comfortable. The only complaint is they came smelling like cigarettes, but the smell washed out.
2025年10月29日
自発的なレビュー
Beepumpkin からの回答
Dear Customer ,
Thank you so much for your thoughtful feedback.
We're delighted to hear that you're happy with the quality, warmth, and fit of the sweaters—and that they are true to size. We appreciate your honest note about the slight scratchiness; we aim for cozy comfort and value your perspective.
We sincerely apologize for the unpleasant cigarette smell upon arrival. This is certainly not our standard, and we deeply regret that it affected your experience. We’re investigating our packaging and handling processes to ensure this does not happen again.
We’re so glad the smell washed out and that you’re still enjoying the sweaters. Thank you for your understanding, your kind words, and for choosing our brand. We truly appreciate your support and look forward to serving you again.
Warm regards,
Beepumkin Customer Service Team
Customer service response
Response was quick and explained how to improve my order.
P.S. Correct thespelling of the word CHOOSE in your rating .
2025年10月27日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thank you so much for your kind feedback — we’re glad we could help and that you found our response clear and helpful! 🖤
And thank you for pointing out the spelling of "CHOOSE" — we truly appreciate you helping us improve!
We’re here whenever you’re ready for your next order.
Warm regards,🤗
Beepumkin Customer Service Team
Terrible customer service
Terrible customer service - they shipped my product than it got returned to them due to a postal strike which i do not understand why they would try shipping with a strike happening with that carrier. It took forever to refund me my money after I requested this numerous times, they kepted pushing it off. They kepted telling me they would check into it and after 1 1/2 weeks I finally got a refund by threatening to call my credit card company. You had my parcel but yet refused to honor a refund when it was returned. No one reads emails so constantly repeating myself. My 2nd package did get delivered, however because my first package was returned which I required, I did not need my 2nd package that only had 2 items where the first package had 7 of the items - and they wanted me to pay for shipping to return, told me I would not get my refund until it was returned to China even though their refund policy does not state this says refund within a week. I have ordered before and never again from them - so beware of their lack of customer service - their customer support completely sucks... and their refund policy is false how they advertise it Fast refund: We will refund your original payment method within a week. If there is nothing wrong with the package and to me there was lot wrong with missing 7 items you are responsible for the return all the way to china. They did offer me first 30% refund on my second package , then 50% refund which I accepted and kepted the two items we don’t need
2025年10月18日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
We’re truly sorry for the frustration and delays you experienced .
For your first order, we did refund for you before and for the second order, we did send to your address and you had gotten it before and we also refund for your second order without sending it back and we will do better.
Thank you for your honest feedback. We’re sorry we lost your trust, and we’ll work hard to improve.
Warm regards,
Beepumkin Customer Service Team
Satisfied Customer
The website was simple to navigate, the selection of items for which I was searching (matching family Christmas pajamas) was ample, and I love the feature of monogramming names on the PJs. Also, I got a 20% discount, which is nice. One question…the site says free shipping on orders over $100, but I was charged for shipping. Hmmm. Overall, love this site as a first time user.
2025年10月26日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
So glad you enjoyed the site, the selection, and the monogramming — perfect for family Christmas PJs! Thanks for the kind words as a first-time shopper.We’re sorry about the shipping fee — that shouldn’t have happened with your $100+ order. We’ll look into it right away and make it right.Thanks for letting us know, and welcome to Beepumkin ! We’re thrilled you’re here.
Warm regards,😗
Beepumkin Customer Service Team
The customer service at this company is…
The customer service at this company is exceptional. They took the time to read my previous review about my leggings and not only responded promptly but also went above and beyond by sending me a replacement item — completely unprompted. Their commitment to customer satisfaction truly impressed me, and I will definitely be a returning customer.
2025年10月26日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thank you so much for your kind words — they mean the world to us! 🖤 We’re so happy we could make things right, and truly appreciate your trust.
We’re thrilled to have you as a returning customer. See you soon!
Warm regards,🤗
Beepumkin Customer Service Team
Everything was pretty typical
Everything was pretty typical. The quality was ok. The biggest disappointment was in the larger sizes. The 3xl was very wide but also very short, which makes the fit awkward. The 2xl pants were a nice fit, but the 2xl shorts ran small. Given the prices I would hope for a better quality of clothes.
2025年10月3日
自発的なレビュー
Beepumpkin からの回答
Dear customer,
Thank you for your honest feedback — we truly appreciate you sharing your experience.
We’re sorry to hear the fit wasn’t consistent, especially with the 3XL being shorter than expected and the 2XL shorts running small. We understand how important accurate sizing is, particularly in extended sizes, and we’ll be reviewing our cut and fit guidelines to ensure better proportioning moving forward.
We also hear your concern about quality relative to price — that’s something we’re continuously working to improve, and your input helps us do better.
Thank you for giving us your thoughts. Please reply us via: support@beepumpkin.com. We hope to earn back your confidence with future updates.
Warm regards,
Beepumkin Customer Service Team
Matching PJs
Matching PJs I purchase these every year for my grandkids - Beepumpkin had some of the best prices. My kids don't really like jammies, but thought since these with shorts it would be acceptable to them. T-shirts are nice, but shorts were expected to be flannel material - are more of a polyester fabric. For the purpose of purchase, they should be ok.
2025年10月23日
自発的なレビュー
Beepumpkin からの回答
Dear Customer ,
We’re so happy to hear you’ve chosen Beepumpkin again this year for your grandkids’ matching PJs—thank you for your continued trust!
We appreciate your feedback about the shorts fabric. While they are made of a soft polyester blend (not flannel), we’re glad they still work well for your kids, especially with the shorter style. We’ll share your thoughts with our team as we continue improving our products.
Thank you for your kind words about the T-shirts and pricing—we’re honored to be part of your family tradition!
Warm regards,
Beepumkin Customer Service Team
Love the quality of the pajamas and…
Love the quality of the pajamas and they are adorable.
Love seeing my family match through the holidays!!!
2025年10月23日
自発的なレビュー
Beepumpkin からの回答
Dear Customer ,
We’re absolutely thrilled to hear you love the quality and adorable design of the pajamas—and we love knowing your family is matching in style this holiday season!
Thank you so much for sharing your joy with us. It means the world to us that we can be part of your special moments.
Warmest wishes,
Beepumkin Customer Service Team
Perfect
Quick delivery, very cute, good quality fabric and the fact you can personalise it is great!
2025年10月17日
自発的なレビュー
Beepumpkin からの回答
Dear Customer ,
We’re so happy you love the design, quality, and personalization! Thank you for your kind words and for choosing us—your support means a lot.
Warm regards,
Beepumkin Customer Service Team💕
The overall process was simple enough
The overall process was simple enough, but I would say that it was a bit confusing to select the different message on the shirts. People may not know you need to select “customize “ in order to place the number for their shirt saying. The shirts are very cute and the colors are true to what you see online.
2025年10月15日
自発的なレビュー
Beepumpkin からの回答
Dear Customer,
Thank you for your feedback! We're glad you like the shirts and that the colors matched what you saw online. We appreciate your note about the customization step—we’ll look into ways to make that clearer. Thanks for letting us know!
Sincerely,
Beepumkin Customer Service Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。