Beko Ireland レビュー 

Extremely Disappointed with Beko Ireland’s Customer Service

I am extremely disappointed with the service we have received from Beko Ireland regarding an issue with our oven.

We reported the problem on the 4th of October and were given an appointment for an engineer to attend on the 10th of October. However, nobody showed up, as apparently no part had been ordered for the repair in the first place.

The next appointment was scheduled for the 20th of October, but this was cancelled because the engineer had been given the wrong Eircode. We have now been given a new installation appointment for the 29th of October.

As a result of these delays and mistakes, we will have been left without a working oven for 25 days.

This level of service is simply unacceptable. The missed appointment, failure to order the necessary part, and incorrect Eircode are all issues that should have been avoidable. It is incredibly frustrating to be left without a functioning oven for almost a month due to repeated errors that are completely outside our control.

What makes this even more disappointing is the inconvenience this causes in everyday family life. When you purchase a household appliance, you expect not only a reliable product but also a reasonable level of after-sales service when something goes wrong.

Unfortunately, our experience with Beko Ireland has been extremely frustrating and has left us very dissatisfied. We expected far better communication, organisation and customer care than we have received.

I hope Beko Ireland takes this complaint seriously and reviews how it handles repair appointments, as customers should not have to endure this level of inconvenience because of repeated administrative mistakes.

Very disappointing service from start to finish.

We bought a integrated microwave oven 2 months ago. It is already rusted with minimal use. Beko was the only one product (remaining 4 were from another German brand) bought only for it aesthetic steel look. But the biggest mistake of our life. Now this looks like a blemish on all other new items that we brought for new house. Customer care is aware of this defective product line, that, even before we complete the statement that product is defective, They are like, thanks, you bought BEKO, that means you are should be aware that you wasting your money on a sub-par product beforehand.

I am disgusted at the lack of customer service with the representatives from Beko. I am awaiting an issue since the 8th of September to be resolved and there has been zero communication even though my issue was sent to a complaints department within Beko to which I was offered €20 compensation rather then resolving a customers issue. This is unacceptable behaviour from a brand that is known worldwide. I want my issue escalated and resolved or a member of higher authority to contact me and inform me as to what will be happening with regards to my broken fridge freezer to which was only bought 2 years ago. If this is the kind of customer service Beko are offering I would strongly suggest to avoid this brand as their follow up procedure is nothing shy of disgraceful. There is plenty of other brands that are willing to take customers issues seriously and they have a fantastic customer service repour. I would avoid this brand.

good reports about beko

Easy to purchase, collected nxt day, registered the warranty & extra warranty easily enough- done on phone 👍

Delighted with new BEKO 9kg washing machine. Switched to BEKO after my old far more expensive
washing machine stopped draining - less than 5 years old. This has all the programs you would need and very quiet. Nice digital display. Signed up online for 10 year parts guarantee,

Perfect product, fast delivery, recommend

I always use BEKO for all my appliances now. Great service and great product.

Dishwasher has never worked. Waited 3 months for an engineer to call, only for him to find a fault but not be authorised to fix. Terrible customer service

Easy to order. Great delivery.

I bought and installed yesterday an integrated undercounter Beko with ice box ..

Such a disappointment..really sorry I bought ..i had a 17 year old candy that died so needed replacement ..ice box size good but shelves very shallow in depth and width ..I m on my own and cannot fit all that I was able yo in Candy or what I need into the fridge ..very little space inside ..very disappointing..

I would suggest always see in person what you get before ordering ..

I purchased a 5 ring electric beko hob , after only having it for 2 weeks 3 of the 5 rings stopped working , we got through to beko and they said they would send us out someone to repair it , a week later someone came but couldn’t figure out what was wrong he rang beko to explain this but they said they still wanted him to repair it (in fairness he himself was frustrated by this) he came back 3 days later and decided to replace the mother board to see if that would fix the issue assuming it was an internal fault but then all 5 stopped working , he got onto beko again who still said they wanted a repair he came back same day and got 2 of the jobs working again but still no luck figuring out what was causing the other 3 to fail he ordered more parts that were supposed to arrive within one to 2 weeks , but after only 2 days of him leaving I turned on the hob and it was fine for 2 minutes then there was a light and a really loud band and a burning smell right while my 2 year old was beside me on a chair ! Angrily we called them again and they said they still wanted it to be a repair , WE EMPHASISED THAT IT WQS NOW A MAJOR SAEFTY HAZARD , but still it was nope it has to be a repair so we refused and now they are telling us they are going to send someone out again to more or less confirm we arnt lying while also telling us not to use it in the meantime as it could be a hazard ,THINKING OF SUEING THE PANTS OFF OF BEKO THIS ISNT EVEN ABOUT INCONVIENECE ANYMORE THIS IS ABOUT PUTTING MY FAMILY AT RISK ! AVOID AVOID AVOID

Not joking, when companies like this exist you have to wonder about the future of mankind. Bought a small fridge freezer combo for my mum, model K54270 and nearly a month later still can't register it. Despite multiple attempts, apparently this model doesn't exist, neither for that matter does my phone number format when i try to WhatsApp. The only saving grace is my local retailer who i bought it from, they'll stand over the guarantee, no questions asked. Beko, do better!

Good product, easy to use, time will tell on the quality

Very good customer service and a quick delivery

So far the fridge is working well. We bought it to replace the exact model we already had. That one was 10 years old and suddenly had a very fishy smell coming from it. Presumed it was electrical fault so stopped using it and bought this one.

it was not fitted correctly, and so only works now and then. We paid for it to be fitted

Still a complete shit show , don’t touch Beko crap

Need a new dishwasher. After doing a good bit of research Beko dishwasher came out as being reliable and budget friendly. Doing what it says on the tin and doing it well.

I have a 2017 Beko freestanding dishwasher that has never given me an ounce of bother. Still cleans perfectly and I'm astounded as it was much cheaper than bigger branded competitors
It's now 2026 and I just have to hop on and give it 5 stars as its still going strong
Think these are the type of reviews we need more of