Bellamia Collections レビュー 20

I ordered a couch from Bellamia on December 1, 2025 and nearly five months later, the order is still not complete.

What was supposed to be a straightforward purchase turned into a prolonged and frustrating process. The order went through multiple delays, changing timelines, and repeated follow-ups just to get basic updates. The original cushion configuration I selected was not fulfilled and was substituted due to availability issues.

After finally receiving the couch, it arrived incomplete — missing a full back cushion, making part of it unusable. I have since had to purchase temporary pillows just to use the couch at all.

Communication has been inconsistent and confusing. I was recently told a delivery attempt was made for a missing part, despite never receiving tracking information or being contacted directly. At the same time, I’ve been given additional wait times of 4–8 weeks.

A $100 refund was issued, which does not reflect the extent of the delays, incomplete delivery, or overall experience on a purchase of this size.

If you are considering ordering, I would strongly recommend confirming item availability and being prepared for potential delays and incomplete shipments.

Save yourself the trouble and order from a more reputable place. The customer service at Bellamia Collections is incredibly unprofessional. My order was significantly delayed, I received no confirmation emails about delivery, and the shipping info never updated. The communication was horrible. The only reason they reached out to me was to tell me the cushions I ordered were out of stock. I waited weeks to hear even this— I accepted the cushions I didn’t want as they assured me the ones I wanted were coming. Months later, I’m getting bombarded by a customer service representative that they now have the cushions I ordered. They won’t deliver them, yet call me constantly and leave no voicemail or link to book a delivery window like before. The logistics company they use is texting me with emojis and coming across as a complete scam! Do not order from this company unless you want to have a customer service experience from hell. The couch is not worth the money. The cushions lost their shape after one use. No matter how much you fluff them up they have lumps and gaps in the filling. This couch was a total rip off, and the entire company feels like a scam with false promises.

I was looking for color for my living room and this sectional gave it to me, it’s also a statement sofa. Love the color and quality of the material.. totally recommend it

I recently purchased five armless sections from the Bella Collection with pillow cushions in the chocolate brown velvet, and I couldn’t be happier with it. The sofa is absolutely amazing and such a great addition to my home. The velvet is surprisingly durable and even holds up well with my cat which was a huge plus for me.

As someone who works in interior design, I’m pretty particular about furniture and this is definitely a sofa I would recommend. I’m really impressed with Bellamia Collections.

Do not buy from here. The couches are so poorly made and cheap that their team would rather send 3 replacements and a tech out than give you your money back. I’ve asked for a refund 3 times. After the initial delivery I asked, they sent a tech and then a replacement. Not what I asked for. I asked for a refund multiple times and each time it’s well we can send another one just send us pictures and videos. I’m sick of this. I just reached out again to their customer service team that takes 3-5 business days to get back to each simple response and now they’re saying well they can’t refund me because I’m past 30 days. Well I was past 30 days before the couch got to my home. I was within 30 days of delivery the first 2 times I asked for a refund. I am still, now, within 30 days of my replacement being sent. DO NOT BUY HERE. the company is a scam and the couch is NOT made as advertised. It’s shipped from China and made from Plywood about the thickness of cardboard.

Love the Bella Pillow Sofa so much! I received my sofa a week ago, and it exceeded my expectations. The cushions feel soft and super comfortable, and I love that they are removable and easy to wash. I got the storage ottoman, and it was a great decision since I like to keep the extra blankets stored away. If you are looking for the best modular sofa, this is the one. It definitely checks all the boxes!

We absolutely love our couch! The only complaint we have had in our experience was the long shipping window. We didn't receive our couch until over a month from when we had paid for the purchase. However, customer service was able to help track down what was happening and ensure we got our couch.

Updating my review after Jessica from Bellamia reached out. It sounds like she was brought on to help clean up some of the operational issues that they've had with customer experience, and she was able to provide me with an update on my order and an estimated delivery time frame. She was super proactive and responsive and that made a huge difference. Will update again when I receive the product.
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I’m sharing an honest review of my experience with Bellamia, as I still have not received the sofa I ordered.

I placed my order on January 15. Before purchasing, I intentionally read existing reviews and saw multiple customers reporting communication issues prior to delivery. To avoid that situation, I contacted customer service in advance to confirm the item was in stock and would ship within the stated timeframe. I was assured that it would.

After placing my order, however, I received no proactive communication at all. When the original shipping window passed with no update, I had to reach out myself on February 10 to request information.

During that conversation, customer service:
• Confirmed the original estimated ship window (January 20–27) had already passed
• Could not provide a specific or reliable new ship date
• Ultimately stated only a vague estimate of 7–10 additional business days, with no confirmation
• Acknowledged that the originally provided timeline had been missed

I understand that delays can happen. What is unacceptable is the complete lack of proactive communication, especially for furniture priced above $2,000. At this price point, customers should reasonably expect transparency, clear logistics updates, and accurate fulfillment timelines.

Based on the number of similar reviews describing the same issue, this appears to be an ongoing operational problem that has not been meaningfully addressed.

As of today, a significant amount of time has passed since my January 15 order, and I still do not have a reliable ship or delivery date. The inability of Bellamia to provide even basic fulfillment clarity is both frustrating and deeply unprofessional.

I hope Bellamia takes this feedback seriously and implements meaningful improvements to customer communication, order transparency, and delivery accuracy.

Bellamia’s customer service is over the top - truly the best experience I’ve ever had with an online purchase. My questions were answered very quickly - even on weekends! We can’t wait to receive our Bella Pit, and when we are in need of another piece of furniture, you bet we will be shopping with Bellamia :)

We really like our new sectional/modular sofa from Bellamia. I was a little nervous purchasing from what looked to be a newer company, but the sofa was just about perfect for what we had been looking for (modular, deep seats, velvet, non-cloud cushion options, many color options, machine washable fabric, free shipping, and affordable price). I had a question before purchasing the sofa and they responded quickly, and the sofa was delivered with no issues within 2 weeks of our purchase date. The cushions/platforms were comfortable but a bit firm at the beginning, but they did settle in and I feel happy every time I cuddle up on the sofa. Dog hair (we have shedders) does collect on the velvet but comes off easily, and our dogs’ nails haven’t left any noticeable damage after over 6 months. We haven’t washed the cushion covers yet but they seem like they’ll hold up to that well. We do need to adjust the cushions a couple times a week since they can slide around a bit, but I love that all of the cushions are not attached so that you can rotate them as needed for even wear.

I ordered a sofa from Bellamia, and it has been two weeks already. The order has not shipped, has not moved, and has not been updated in any way. Nothing.

Customer service is completely ineffective. They reply with empty, generic messages and fail to provide even the most basic information: when the sofa is expected to ship. I’m not asking for an exact delivery date, not an hour, not even a specific day. Just a minimal indication. They can’t even do that.

Every single morning I open the Shop app hoping to see a status change. For two weeks straight, there has been absolutely no update. No shipping notice, no progress, no accountability. The order is frozen exactly as it was the day I placed it.

When I asked for a refund or compensation due to the delay and this poor handling, I received no meaningful response. Instead, they hide behind a policy claiming they are “not obligated to provide delivery timelines.” That’s not a policy – that’s a convenient excuse to avoid responsibility for their own failures.

On top of that, I’ve seen many reviews from other customers who did not receive their orders in full – missing parts, incomplete deliveries, and ongoing issues. At this point, I’m not only waiting weeks for a sofa, I’m also worried that if it ever arrives, it won’t even be complete.

Bottom line:
No transparency. No accountability. No real customer service.
For a company selling furniture at these prices, this is completely unacceptable. I strongly regret ordering from Bellamia and would advise others to think twice.

I absolutely love my Chocolate Performance Velvet Grand Pit. I selected the box cushion design and it's the perfect sophisticated look I was looking for. I also don't fear having my pet on the sofa as the covers are removable and machine washable which I love. Anyone that sees our new sofa immediately says "it's beautiful and looks extremely comfy. Let me tell you this.... they're absolutely correct. I 10/10 recommend.

I looked through all of the fabric samples, and I’m so happy I chose the high-performance velvet. It is absolutely gorgeous in person! So rich and soft, and makes the space feel more elevated. The Bella L-shaped sectional is incredibly comfortable. It fits our space perfectly, and I honestly couldn’t be happier with this choice.

The sofa is amazing!!! The fabric wasn't in stock so it did take an extended time to get here but when I got it I loved it!!!

I have had my sofa for 60 days and I can confidently say that I love it! The color is more beautiful than the swatch was. I love this sofa so much that I want to add two more pieces to my collection. This sofa is a great buy! It’s comfortable and beautiful!!!

It was an all around wonderful experience! They sent swatches of all the colors before ordering the sofa and once ordered it was fast shipping and everything arrived safely! The sofa itself is absolutely stunning and so comfortable!!!! I could not love it more!

Absolutely do not recommend this company. Their website and policies seem reasonable, but the follow through isn't there. I ordered a couch over a month ago and it has not arrived. My delivery window came and went. Each time I contacted customer service, there was a new excuse for the delay, and an assurance it would ship by X date. None of them were true. They never offered to refund me or ship an in stock color, as their website states they would offer. I requested to cancel several times and they wouldn't process my request, they kept delaying, until now the couch has supposedly shipped. So if I proceed with a return request at this point, they'll charge me a large return fee. I believe they delayed communication to further manipulate the situation and scam me out of money. They didn't "ship" until I told them I'd be contacting my credit card company to report fraud. Terrible company. Even if this couch arrives and is the best couch in the world (which I doubt), this company is unscrupulous and not interested in customer satisfaction.

I ordered the Bella Sofa and the delivery process was terrible. The delivery company was a no call/no show for the initial delivery. The sofa quality is very poor. There are stains on the fabric and the pieces do not align properly. The color variation in the fabric does not match so it looks like I have two different sofa colors. I will be returning this sofa. Customer care was initially kind, but only offered to send a replacement and no additional compensation for the terrible experience and inconvenience.

Purchased the Luna sectional and even though I love the velvet covers, the rest of the couch is cheaply made and the pieces come apart and shift constantly. I’ve reached out to the company with no response either by email nor phone. I hate this couch.

Make sure you look up reviews on facebook and reddit before you purchase. I wish I had.

This company is new and I have had an awful experience. I ordered the Luna couch and like others, only received part of my order. This is especially frustrating when the delivery date is scheduled and any numbers or methods of contact listed for the delivery company don't work and aren't connected. I received just the ottoman and not the couch. I immediately communicated with Bellamia Collections and the communication has been extremely poor. I haven't heard back from them. I'm very disappointed and will be filing a claim to hopefully get a refund.