Beneunder レビュー 

The order process is smooth but would like to give some feedback. For some items, if have a more details description would be better. E.g. some hat never mentioned can fold or not.

This company places the full financial burden on the buyer when attempting to return or exchange an item—including fees they are legally obligated to cover. Their return and exchange policy violates international trade regulations: the receiving business is responsible for paying tariffs and customs duties, yet they refuse to do so and instead pass these costs onto the customer. Buyers are also expected to cover expensive freight charges.

Despite repeated notifications from Chinese customs instructing them to pay the required taxes, they ignore these directives and fail to inform the customer. Instead, they deflect blame onto the buyer, citing a policy that falsely claims the customer must pay customs fees. They show no regard for the legality of their practices.

Communication is slow, unreliable, and evasive. I strongly advise against purchasing from this store. There are other retailers offering similar clothing who respect consumer rights and handle returns and exchanges fairly. When I contacted Australia Post, they confirmed that this kind of conduct is unfortunately common among certain businesses based in China and that they’ve received numerous complaints.

Buy from this store at your own risk.

The order experience was generally fine and the product quality was good! However, i was rather unhappy with my last order, ORDER SPBUUS#104180 for item CozyFlow - Women's Relaxed Fleece Jacket × 1 Beige / XL which the item was not a new unit and was packed in a vacuumed plastic bag. It's was rather disappointing as i did mention in my order NOTE that i requested all the products to be shipped with new items!

It's very easy-to-use on line purchase.

Be aware of a scam!
If you want to return an item, be aware that you’ll need to ship it to China and pay all the shipping costs yourself.

Efficiency services and good quality products

Sufficient details on size wt and purpose n quality of umbrellas

It was easy to find the item I was looking for, and the product descriptions were clear and helpful.

I would give a 0 star if the Trustpilot allow it. Purchased a hat from them, but didn't receive any email confirmation. Luckily as the first time buying from them, I took a screenshot of my order.

Email them to track my order. First, they said my email is wrong. Second, they said my order was sent to the USA which I have never live there.

In my screenshot, it showed clearly the shipping address is in the UK.

They have told me this “If the address in your order is unable to receive the package, we recommend that you inform the delivery person whether they can redirect the package or that you refuse delivery when they contact you.”

How can I inform delivery person in the USA while I'm in the UK?

It's totally scam company. I just want to warn anyone if you plan to order from them, think twice.

easy shop, not receive products yet. not sure the quality

terrible shipping service delay and customer service. Avoid.

I actually had difficulty ordering visor between three options. Descriptions were a bit confusing.

Good brand.High quality. Love it.

its simple and easy, just a few steps.

I have a very positive experience purchasing from this company. Not only the quality of the products are good and matches the description, their customer service is superb. I had more than once needed to modify my order, my requests were answered and matters were resolved immediately. It saved me a lot of time and efforts.

Extremely helpful. The SPF jackets are worth the price -- light and beautiful. The mask/hats offer ways to customise your sun protection to your needs. I just wish they had a simple, basic tank top to go with the jackets!

Poor and arrogant customer services. They do not accept returns for quality or sizing issues. Plus, they chose a poor shipping service which is not reliable. Their shipping is slow. They do not guaranteed for timing delivery even you paid extra for fast shipping.

Their products quality is average but nothing special, compares with their higher prices vs. other brand's UV protection products.

I am very disappointed with their so so quality with higher prices, not to mention their poor and arrogant customer services.

I'd look away from this company.