The scooter was great, it did have a fault luckily towards the end of my journey. I spoke to Lizzie on customer service who solved the issue quickly and efficiently. She was kind enough to give me a... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... もっと見る
App set up and verification isn’t at all straight forward, their customer service is an automated bot app or via email, the feedback form in the app is self-serving and doesn’t give the user a way to... もっと見る
企業が回答しました
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... もっと見る
企業情報
当該企業による記述
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
連絡先
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, 英国
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3.9
ほぼ満足
915件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beryl からの回答
Good Afternoon Kalyan,
Thank you for your feedback.
You may see the £1 pre-authorisation card check. This is refunded automatically.
To ensure your card is valid, we complete a pre-authorisation card check each time you do the following:
Add a card
Start a journey
This pre-authorisation card check is refunded automatically. The pending charge is usually cancelled within 7 business days, depending on how fast your bank can process it. In your bank account, the card check is from 'BERYL CARD AUTH'.
This check applies to every user and attempted ride, even if you have a Minute Bundle or Riding Pass or the ride fails.
Your journey cost will be charged separately at the end of each ride.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Best customer service ever experienced
Best customer service ever experienced!
Beryl can be happy to have Lizzie as customer advisor!
2026年3月10日
自発的なレビュー
Lizzie was excellent and helped with my…
Lizzie was excellent and helped with my issue very quickly!
2026年3月10日
自発的なレビュー
A very helpful staff member.
A very helpful staff member was able to assist me with a couple of issues that I had with a dodgy bike. The staff member’s expertise and willingness to help were truly impressive, and I was thoroughly impressed with the amazing customer service provided.
2026年3月10日
自発的なレビュー
Chill and helpful service
The bikes and automation can be hit and miss, but the service is consistently great.
2026年3月10日
自発的なレビュー
very speedy response
I received a very speedy response from customer support today after discovering a couple of damaged e-bikes. Fault report raised and the fleet maintenance team tasked with repair.
It’s good to receive feedback so soon after reporting an issue. Let’s hope the repair is just as quick.
These bikes are a really handy way to get about without worrying about your own bike being damaged or stolen.
2026年3月9日
自発的なレビュー
A very positive experience
I had a very positive experience with customer support. I was mistakenly charged for a ride, and when I contacted support, Patricia responded quickly and handled the issue professionally. She was understanding and reviewed my case promptly, and the charge was refunded without any hassle. I really appreciate the quick response and excellent customer service. Thank you, Patricia!
2026年3月9日
自発的なレビュー
Problems occur more often than not
Sadly the Beryl bikes often fail to open, fail to lock, or start charging you but havent unlocked etc etc. I have rarely hired a beryl without a problem occurring or having to switch to a 2nd, 3rd or even 4th bike. There’s enough working designs of hire e-bikes now that these problems shouldn’t be occurring so frequently.
2026年3月1日
自発的なレビュー
Absolutely ridiculous they charged me…
Absolutely ridiculous they charged me 30 pounds for apparently not locking the bike when the bike lock it's self wouldn't lock and also wasn't even attached to the floor all the locks outside Salford crescent do not work and yet was charged money for something that's not my fault I now have to refer this situation to the ombudsman
2026年3月6日
自発的なレビュー
Beryl からの回答
Good Afternoon,
Thank you for taking the time to leave a review, and we are sorry to hear that you feel your experience has been unsatisfactory.
We would like to take the opportunity to clarify our policy so that other users are also aware of how this works.
As set out in our Terms and Conditions, if a vehicle is left unlocked at the end of a journey or the ride has not been successfully ended in the Starling Bank Bikes app, a £30 unlocked vehicle fine will be applied. This charge covers the operational cost of dispatching our on-street team to locate and lock the vehicle, and it also replaces any accumulated riding charges that may have been incurred while the bike remained unlocked.
We always recommend checking the app at the end of every journey to confirm that the ride has ended successfully. In the event that a locking issue is encountered, Section 13.6 of our Terms of Service requires users to provide a clear video recording demonstrating the fault at the time it occurs. Without this evidence, we are unfortunately unable to waive the fine, as we have no way of verifying the issue reported.
We are sorry if this feels frustrating, particularly if you did experience a genuine fault. We would encourage you to contact us directly so that we can look into the specific circumstances of your journey. If video evidence of the locking issue is available, please do share this with our team and we will review your case accordingly. You can reach us at support@beryl.cc.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
The worst experience ever
The worst experience ever. I locked the bike and put the lock on the bottom, but it didn't work, and they charged me an extra 10 pounds. I wouldn't recommend it to anyone again, and customer service was unresponsive.
2026年3月7日
自発的なレビュー
Beryl からの回答
Good Afternoon Faisil,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
As our colleague explained on the day, no rear lock was detected when your ride ended, which resulted in the unlocked bike fee being applied. Our colleague looked into the issue and you were issued a refund immediately. You will see the refund approximately 1 to 10 business days later, depending on how quickly your bank is able to process the refund request.
Please bear in mind that refund times are dictated by your bank and are outside of our control. If the charge has not yet left your bank account, the pending transaction will be amended or cancelled completely.
We are sorry that your experience on this occasion did not meet your expectations and we hope you will give us another chance in the future.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Had an issue with a charge
Had an issue with a charge, small guided talk with bot then a quick and efficient response from a real person who resolved the situation without requiring escalation. Hopefully doesn't happen again but was delt with well.
2026年3月6日
自発的なレビュー
Super fast response
Super fast response, solved the queries within minutes and very friendly nature.
2026年3月5日
自発的なレビュー
Unfortunately got a bike that wasn’t…
Unfortunately got a bike that wasn’t working, after reporting it I got a full refund, great straightforward customer service with no nonsense.
2026年3月5日
自発的なレビュー
Jury’s out …
Due to the docks for starling bank bikes being full I was unable to leave a bike docked at two of the nearest stations. As it was my first time I needed help but it was late and I had an urgent matter to attend to at home. After already losing time with trying to find a docking station I left the bike at the closer one. I reported the bike there and attempted to end the ride. Beryl wasn’t able to give me any conclusive action of ending the ride and as I already mentioned had an urgent matter I needed to get home to. In the morning I was charged £30 for 25 mins ride. At first the support was worrying but then I was guided correctly and reimbursed fairly. I would say at first the support wasn’t great but then when it was properly investigated I was firstly treated. Good review for support, I still think the e-bikes should be a fairer price. For example £0.05 a minute would be fairer
2026年3月4日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。