Best Friend's Essentials レビュー

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3.6

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Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... もっと見る

I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... もっと見る

Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... もっと見る

I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... もっと見る

企業が回答しました

企業情報

ペット用品店

当該企業による記述

Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back

連絡先

4607 Lakeview Canyon Road, #252, 91361, Westlake Village, 米国
(805) 203-6854
hello@bestfriendswellness.com
bestfriendswellness.com

3.6

まあまあ

146件のレビュー

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3.6

I sent an email to cancel the 2nd order shortly after realizing that it was a duplicate after trying to call and not getting an answer. Now I have an email stating that both orders have been sent. Very poor customer service. Will not order again.

2022年6月4日

Best Friend's Essentials からの回答

2022年6月4日

Hello Judith, I am sorry you had a negative experience trying to reach us.

I just looked up your account and see only have one order, order ID 33EFAA1758

Also, I do not see any emails or phone calls from you in the system.

I cancelled your subscription to make sure there are no further issues.

We are a family business and strive to provide excellent customer service. We try to make it easy for customers to reach us for any reason. I am sorry we let you down.

Additionally, I have processed a refund for your order.

Should you have a change of heart and decide to give us another shot, I created a 50% coupon for you for any additional orders. You can use the code
JLC411550 at checkout for 50% off any future order.

Thank you for giving a shot, we will use this feedback to try to do better.

I hope your pup enjoys the products and feels better soon.

All the best,

Jeff
Founder, Best Friend's Essentials

2022年6月2日

Boost Bites are helping with my dog's itch skin

I ordered two jars of Boost Bites for my dog. I was told by my Vet that Shaynie may have a food allergy. She has been itchy since I adopted her. My Vet. told me that the most common protein that dogs are allergic to, is chicken. Shaynie is now on a salmon and oatmeal diet and she gets one Boost Bite daily. She loves it and she thinks it's a treat. I like that it's trout flavored and has no chicken. Shaynie is scratching less, so I'm happy about that.

2022年6月2日

Best Friend's Essentials からの回答

2022年6月3日

Hi Rosie, thank you very much for the wonderful review. I am thrilled to hear she Shaynie loves the product and that it is helping with her scratching. Stories like this make all of the hard work seem easy :)

All the best,

Jeff Rappaport
Founder, Best Friend's Essentials

2022年6月1日

Your good at emailing

Your good at emailing. But no product yet. No tracking number

2022年6月1日

Best Friend's Essentials からの回答

2022年6月1日

Hi Mr. Riley, I see you placed an order on 5/25 at 10:48pm and it was delivered on 5/28 at 3:46pm

A fulfillment confirmation email with your tracking number was sent on 5/26 https://share.getcloudapp.com/xQuwZ1NY

If you have not received your order please call us at 800-236-5849 or email us at hello@bestfriendsessentials.com and we will take care of it!

Thank you for your business.

2022年6月1日

I was overcharged on the order and…

I was overcharged on the order and Customer Service never responded.

2022年6月1日

Best Friend's Essentials からの回答

2022年6月1日

Hi Ms. Stich, I am very sorry for the delay in our response. I do not believe we overcharged you but have processed a refund for the amount you requested. We never want to disappoint a customer and sincerely appreciate your business.
I hope Boost Bites help your pup and that we can earn your ongoing business!

All the best,

Jeff Rappaport
Founder, Best Friend's Essentials

2022年5月27日

Summertime allergies

Seems to help my dog's scratching from summertime allergies. My dog weiighs 50#. It takes 2 chews, however, to have any effect.

2022年5月27日

Best Friend's Essentials からの回答

2022年5月27日

Hi Carla, so great to hear that Boost Bites is helping. Thanks for letting us know.

We encourage customers to start with a double dose for the first 30 days to build up the probiotics in their system. Since your dog weighs 50 lbs, after 30 days or so you should be able to reduce the dosage to 1 chew per day.

Please keep us posted on your dog's progress!

All the best,

Jeff Rappaport
Founder, Best Friend's Essentials
Phone: 800-236-5849
Email: hello@bestfriendsessentials.com

2022年5月20日

My dogs do not like.

My dogs do not like these chews. I have to dip them in gravy for them to take them.

2022年5月20日

Best Friend's Essentials からの回答

2022年5月27日

Hi Tari, I am sorry to hear your dogs do not like the product. We worked hard to create a formula that most dogs like, but on rare occasions some dogs just don't.
Have you tried breaking the chews up and mixing them in with their food?
We have plans to release more flavors in the future and will keep in touch when that happens.
Thanks for trying Boost Bites, and please feel free to reach out to us if there's anything we can do to help.

All the best,

Jeff Rappaport
Founder, Best Friend's Essentials
Phone: 800-236-5849
Email: hello@bestfriendsessentials.com

2022年5月16日

Ordering and delivery were great

Ordering and delivery were great. The item was delivered earlier than expected! Oliver will be starting on this tomorrow. Thank you.

2022年5月16日

Best Friend's Essentials からの回答

2022年5月16日

Thank you for the kind review! I hope Boost Bites give Oliver some relief. Please keep us posted and feel free to contact us if there's ever anything we can do to help!
hello@bestfriendswellness.com

2022年4月27日

I purchased this for my dogs itching!

I purchased this because your ad said it would help my dog with allergies. Been taking for 1 month. Have not seen a difference!
Debra Lloyd

2022年4月27日

Best Friend's Essentials からの回答

2022年4月27日

Hi Ms. Lloyd, I am sorry to hear you have not seen the results you were hoping for yet.
Depending on the dog's size and condition, it can take up to 6 weeks to notice results.
They’ve helped thousands of dogs but it depends on if the dogs underlining condition is due to nutrition.
When the chews do not work there is a good chance that the dog could be exposed to an allergen in their home or yard. This could be present in a household detergent or their food.
For best results, give these to your dog consistently. You could double up the dosage for a month to see if that helps.
If you have tried all of these things, and it is just not a good fit, please feel free to reach out to our CS department and we will make it right

Best,

Jeff
Founder

2022年2月26日

We love boost bites!

2022年2月26日

Best Friend's Essentials からの回答

2022年2月26日

Hi Abby, thank you for your review! It is always a pleasure to hear from our happy customers.

Jeff, Founder

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