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Better レビュヌ 1,943

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TrustScore 5段階評䟡の4

4.0

䜏宅ロヌン融資䌚瀟
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5぀星のうち5の評䟡

the process was swift and the team I worked with was very efficient. I do have bad reviews regarding the disbursement company Mortgage connect, many phone calls were made, could not get a competent p... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Initially, I had to come up with solutions to push my loan through, my loan officer told me they couldn’t do my loan. I also had to consistently contact my loan officer to keep things moving or my loa... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

The overall experience was great. The entire process was done through online and made it easier to apply. Robert & Monica was very helpful with giving us options and making sure we chose the right opt... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

With Shan’s help, I was able to work through some of the most challenging parts of the process. I truly appreciate his support and understanding of my situation. I would not have been able to complete... もっず芋る

䌁業が回答したした

䌁業情報

  1. 䜏宅ロヌン融資䌚瀟
  2. 䜏宅ロヌン代理店

圓該䌁業による蚘述

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.

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4.0

ほが満足

TrustScore 5段階評䟡の4

1943件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち4の評䟡

Overall very happy with the experience

Overall very happy with the experience. I had a competing offer and Better was able to beat it. The process overall was very fast and good communication throughout. I appreciate that lot of the paperwork was done through the online portal, but sometimes the portal was confusing in terms of the required paperwork and signatures.

2026幎3月2日
Better ロゎ

Better からの回答

Hello Sman! We're happy you had a positive experience and appreciate your feedback. We're glad we could beat the competing offer and provide fast service with good communication. We'll review the online portal to improve clarity regarding paperwork and signatures. Thanks again!-Jessica at Better

5぀星のうち5の評䟡

Great service throughout

Ebony made sure we understood all the steps needed. Closing was easy and timelines matched what was promised.

2026幎3月18日
Better ロゎ

Better からの回答

Hello! Thank you for your kind words! We’re so glad Ebony was able to guide you clearly through each step and make the closing process smooth and on schedule. We truly appreciate your trust!-Jessica at Better.

5぀星のうち1の評䟡

Be careful about giving your contact information

Be careful about giving your information to them. I started getting hourly calls and texts from them. I am in the process of getting a loan so I expect some level of spamminess, but Better was so far beyond the pale.

2026幎3月25日
自発的なレビュヌ
Better ロゎ

Better からの回答

We appreciate you sharing this feedback and understand how frustrating that experience can be. That’s not the level of communication we aim to provide, and we’d love the opportunity to look into this further. Please reach out to us at experience@better.com so we can help address your concerns.-Jessica at Better

5぀星のうち3の評䟡

Rectified issue.

Rectified my issue quickly

2026幎3月19日
自発的なレビュヌ
Better ロゎ

Better からの回答

Hello Eric. Thanks for sharing your experience—we’re really sorry to hear how frustrating this process felt. We’re glad to hear Cameron provided great support, but we understand your concerns around the changes to terms and the outcome.

We’d appreciate the opportunity to take a closer look into what happened. Please email us at experince@better.com
so our team can review your case in detail and follow up with you directly.- Jessica at Better

5぀星のうち5の評䟡

Good Experience

It was a good experience from start to finish. Better team was knowledgeable and quick to respond. Processed and closed the application in 2-3 weeks as promised.

2026幎1月8日
Better ロゎ

Better からの回答

Hello PK! We're happy to hear that your experience was good from beginning to end. We appreciate your recognition of our team's knowledge and quick response!

5぀星のうち5の評䟡

BEST transaction, ever!

Probably one of the EASIEST transactions I have ever done when it comes to dealing with money. The communication is A+.
Professional, efficient, and time friendly! Thank you, Jonathan!

2026幎2月20日
Better ロゎ

Better からの回答

Hi Chalene! We're happy to hear that your transaction was easy and efficient. We appreciate your recognition of our communication and professionalism. Thank you for your feedback! -Jessica at Better

5぀星のうち5の評䟡

Efficient

The whole process was easy and straightforward. Service was very efficient, loan officers reached out promptly. Smooth from start to finish

2026幎2月17日
Better ロゎ

Better からの回答

Hi Alejandro! We're happy to hear that the process was easy and efficient. It's great to know our loan officers were prompt and the service was smooth for you.-Jessica at Better

5぀星のうち5の評䟡

Quick and effectively

Quick and effectively

2026幎2月20日
Better ロゎ

Better からの回答

Hello Farida! We are so happy to hear the process was completed quick and effectively. We appricate your kind words.-Jessica at Better

5぀星のうち5の評䟡

being helpful through the whole process


being helpful through the whole process and giving additional help when I needed it this was a long experience that I was not aware of all that needed to be done.

Richard

2026幎1月15日
Better ロゎ

Better からの回答

Hi Richard! We appreciate you sharing your experience. We're happy to hear that we were helpful and provided the support you needed during the process.-Jessica at Better

5぀星のうち5の評䟡

A Borrowing Learning Experience

The process began easier than anticipated. Then slowed down. I would have preferred to have the same agent throughout the entire process. It now appears as a multistage process. Uncomfortable at times. A couple stumbling steps at the end. "Better" should add paying off the selected debts for the borrower. Their current procedure is a bit archaic at best. It was concerning at the end however we got to the finish line quickly once funding occurred. I would do it again if necessary.

2026幎2月13日
Better ロゎ

Better からの回答

Hello William And Sue!
We appreciate you sharing your experience. We're glad to hear that you found the beginning of the process easy and that funding occurred quickly. We're sorry parts of the process felt uncomfortable. Your feedback is valuable as we improve.-Jessica at Better

5぀星のうち5の評䟡

Everyone was super helpful and


Everyone was super helpful and responsive throughout the process

2026幎2月6日
Better ロゎ

Better からの回答

Hello Mary! We appreciate your kind words! We are so glad that you found our team helpful and responsive during the process.-Jessica at Better

5぀星のうち5の評䟡

Professional

Agent Daniel was very professional and courteous with step by step updates which the entire process simple.

2026幎1月31日
Better ロゎ

Better からの回答

Hi Michael. We're happy to hear that the agent made the process simple with professional and courteous updates. Thank you for your positive feedback!- Jessica at Better

5぀星のうち1の評䟡

NO more miserable lender on the Planet

Is there a more miserable lender on the planet???
Try communications that are very clear and given to your agent in a timely manner! Nothing in return!
Watch as your closing date approaches and you still get a lot of blah blah instead of real effort to close on time. Then watch after the loan FINALLY comes through BUT they hold onto your money another week or more for their own gain,
If you pay more at another Lender such as Cap Center, it's totally work a few extra dollars to have them professionally handle your loan rather than lose a property.

2026幎3月4日
自発的なレビュヌ
Better ロゎ

Better からの回答

Elle,
We appreciate you sharing your experience. We're sorry to hear about the issues with communication, closing delays, and fund disbursement. Please email me directly at experience@better.com so I can review this closely and follow up with you directly. -Jessica at Better

5぀星のうち5の評䟡

An easy refinance at excellent rates

Once again, refinancing with Better was an incredibly easy and transparent process. It is very easy to sign up and monitor rates via their online portal with full visibility into the potential costs and fees involved. When the right combination of rates comes along, locking the rate and moving forward is only a few button clicks away. From there, the portal provides easy-to-follow guidance to upload documents, answer questions, and interact with your loan consultant and financial team.

I have used Better for a couple refinances and a purchase and have found it to be an excellent combination of rates with low fees and closing costs.

2026幎1月13日
Better ロゎ

Better からの回答

Hi Mike! We're happy to hear that the refinancing process was easy and transparent for you. It's great to know that you found our online portal helpful for monitoring rates and understanding potential costs. We appreciate your feedback and are glad you enjoyed your experience with us!-Jessica at Better

5぀星のうち5の評䟡

It was a great experience

It was a great experience. It was a breeze to use their system. David and Sonia held our hand along the way. Thank you for getting my family our dream home. We could not have done it without you. So many lenders turned us down but you guys made it happen!

2026幎1月12日
Better ロゎ

Better からの回答

Hi Thomas! We're so happy we could help your family get your dream home. It was our pleasure to guide you through the process. Thank you for sharing your wonderful experience!-Jessica at Better

5぀星のうち5の評䟡

Great experience

Great experience. Quick and responsive.

2026幎1月14日
Better ロゎ

Better からの回答

Hi Craig! We're glad you enjoyed your experience with us. Thank you for taking the time to leave your positive feedback; we appreciate it.-Jessica at Better

5぀星のうち1の評䟡

Tate did not help at all if u r


Tate did not help at all if u r application cancel they don’t return u r 500

2026幎3月1日
自発的なレビュヌ
Better ロゎ

Better からの回答

Hello Can. Thank you for your feedback—we understand how concerning this situation can be. We’d love the opportunity to look into this for you and help clarify what happened. Please reach out to us at experience@better.com so we can assist further.-Jessica at Better

5぀星のうち3の評䟡

Significant and inconsistent handling


Significant and inconsistent handling of tasks leading up to approval. Some were reviewed daily, others took 3-5 days.

Funding date was misleading. The title company blamed Better by only funding the loan at the end of the day which affected their ability to distribute the funds. However, they didn't even distribute the funds early the next day...the title company barely met the deadline for distributing funds the day after the funding date (and that required a phone call).

2026幎2月2日
Better ロゎ

Better からの回答

Hello Ay. We appreciate you sharing your experience. We regret the inconsistent task handling and the funding date confusion. Please email me directly at experience@better.com so I can take a look into this further. Jessica at Better

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