BetterVet - Orange County レビュー 13

BetterVet - Orange County からの回答

2024年4月16日

Hi Denise,

Thank you for sharing your experience with us! We're delighted to hear that BetterVet provided a great option for your dog's care at home. We understand the challenges of transporting an injured pet, and we're glad that our mobile vet service was able to provide timely and effective care for your dog's knee injury.

It's heartwarming to hear that your dog showed improvement within just two days. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We're here to help!

BetterVet - Orange County からの回答

2024年4月15日

Hi Robin,

Thank you for your feedback! We're delighted to hear that our vets provided excellent care for your dog. Ensuring our furry patients feel comfortable and well-cared for is always our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

BetterVet - Orange County からの回答

2024年4月15日

Hi Mark,

Thank you for your kind words! We're delighted to hear that you've had prompt, pleasant service at a good price with BetterVet.

It's wonderful to know that we've been able to meet your needs and provide a convenient option for you and your dog. Seeing your dog smile is the best feedback we could ask for!

If you ever need anything else or have further questions, please feel free to reach out. We're here to help!

BetterVet - Orange County からの回答

2024年4月8日

Hi Andrew,

We're thrilled to hear about Binx's positive experience with Dr. Kamaryn! It's wonderful to know that she was able to effectively address his respiratory condition and make his visit stress-free. We understand how important it is for pets to feel comfortable during veterinary visits, and we're delighted that Binx is feeling more relaxed now.

Thank you for trusting us with his care, and please don't hesitate to reach out if you need anything else.

BetterVet - Orange County からの回答

2024年4月8日

Hi Carlos,

Thank you for sharing your feedback with us. We're glad to hear that you found the vet, tech, and helper to be great during your visit. However, we apologize for any miscommunication or disconnect you experienced with the billing process. We strive to provide excellent service in all aspects of your pet's care, including billing and insurance matters.

Your feedback is valuable to us, and we'll use it to improve our processes moving forward. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out.

BetterVet - Orange County からの回答

2024年4月2日

Hi Toni,

Thank you so much for your kind words about Dr. Kristin and Jordan! We're thrilled to hear that they were able to work comfortably with your 100-pound German Shepherd without hesitation. Providing quality care while ensuring both pets and owners feel at ease is our top priority. If you ever need anything else or have further questions, feel free to reach out. Your trust means the world to us.

BetterVet - Orange County からの回答

2024年3月29日

Hey Tamara,

We're so pleased to hear about your great experience with Dr. Kuppek, her assistant, and the rest of the BetterVet team. It's wonderful that their care, knowledge, professionalism, and communication made such a positive impression. Keeping you informed and involved in your cats' healthcare is a priority for us, and we're glad this was reflected in your interactions with both our veterinary and customer support teams. 🐱💼

Thank you for choosing BetterVet for your mobile healthcare needs. We're delighted to have you and your cats as part of the BetterVet family and look forward to continuing to provide you with high-quality care.

BetterVet - Orange County からの回答

2024年3月8日

Thanks a ton for your feedback! We're so glad to hear that our team was able to provide a nice, kind, and patient experience for your furry baby. It's our top priority to ensure that every pet feels comfortable and cared for. Also, hearing that you found our pricing reasonable really means a lot to us, as we strive to make quality veterinary care accessible.

If you ever need anything else for your pet, remember, we're just a call away and ready to help. Thanks for choosing BetterVet!

BetterVet - Orange County からの回答

2024年2月27日

Thank you, Ericka, for sharing your wonderful experience with BetterVet and Dr. Kristyn Kuppek in Orange County.

We're so pleased to hear that our service provided a stress-free alternative for you and Tucker, especially considering his special needs.

Our goal is to make veterinary care as comfortable and convenient as possible for both pets and their parents, and it sounds like we were able to achieve that for you.

We're also glad to know that you found our My Pet Center easy to navigate and helpful in managing Tucker's healthcare needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you and Tucker with the same level of care and attention in the future.

BetterVet - Orange County からの回答

2024年2月26日

Thank you, Frederick, for your kind words about our service in Orange County. We're delighted to hear that you found our team to be both professional and compassionate.

Providing top-notch healthcare for your pets in a manner that you can trust and rely on is our utmost priority. Your endorsement means a great deal to us, and we're grateful for the opportunity to care for your pets.

We look forward to continuing to offer you the professional and compassionate service you've come to expect from us.

BetterVet - Orange County からの回答

2024年2月23日

Thank you, Karen, for taking the time to provide feedback on your experience with BetterVet in Orange County. We're glad to hear that the vets who visited your home were wonderful and provided great care.

However, we apologize for the inconvenience and frustration you experienced with our rescheduling policy, the administrative errors regarding your contact information, and the delay in transferring your dog's records to the vet.

We strive to make our policies clear and fair, especially for situations like rescheduling, and we regret any confusion or dissatisfaction this caused.

We also understand how important it is for all your information to be accurate and for the vets to have all necessary records ahead of time to provide the best care possible.

Your feedback is invaluable to us as we continuously work to improve our services and customer experience. We will take your comments into consideration to review and potentially adjust our policies and procedures to prevent similar issues in the future.

We appreciate your patience and would like to make things right. Please reach out to us directly at (888) 788-1165 so we can address your concerns more thoroughly and ensure a better experience moving forward.

BetterVet - Orange County からの回答

2024年2月19日

Thank you for sharing your feedback, Deborah.

We're sorry to hear about the challenges you've faced with communication and scheduling, as well as the issue with your dog's prescription.

It's clear we have areas to improve upon to ensure our services are as seamless and responsive as they should be, especially when it comes to time zone scheduling and follow-through on prescriptions. This is an aspect of our client care process we are currently in the process of fixing.

We're glad to hear you've had positive experiences with Dr. Scott Perry and appreciate your kind words about his care. We take your concerns seriously and are committed to addressing them to provide a better experience for you and your dog moving forward.

Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our services. Please feel free to reach out to us directly with any further concerns or needs for your pet.