Scalda letto UB86XXL Acquistato su Amazon quasi al termine della garanzia si guasta, sostituito tramite centro assistenza Beurer Italia a aprile 2025, nuovo di fabbrica, installato pochi giorni... もっと見る
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レビュアーのコメントを見てみましょう
mon foeun Beurer Beauty a eu un problème de chauffe. J'ai reçu après quelques jours un même objet en remplacement. Très satisfaite du service !!
Skal være præcis hvor vægten stilles hver gang, ellers stort udsving på op til 2 kg. Skal selv tildele måling til profil, da den ikke genkender automatisk og fedt procent er MEGET misvejledende ifht... もっと見る
企業が回答しました
Ich hatte ein Teurer Wärmeunterbett UB75 über Amazon gekauft. Nach 26 Monaten war am Wärmeunterbett der Schalter defekt. Bei Amazon konnte ich nach Ablauf von 2 Jahren die Ware nicht mehr reklamier... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to the official TrustPilot page for Beurer UK, the UK subsidiary of our award-winning health and wellness brand. Rooted in a rich history that began in Ulm, Germany, in 1919, Beurer has evolved from pioneering the electric heat pad to offering an expansive catalogue of over 500 products across medical, wellbeing, beauty, baby care, and fitness sectors. Our commitment to innovation and quality has remained unwavering, ensuring we provide solutions that facilitate effortless self-care for everyone. Please note: This page is dedicated exclusively to our customers in the United Kingdom. Each Beurer location globally operates independently, focusing on the unique needs and experiences of its regional customers. Consequently, we kindly ask that only our UK customers share their feedback and reviews here. If you're a customer from outside the UK, we encourage you to connect with the Beurer subsidiary in your location to share your experiences and insights.
連絡先
3.5
まあまあ
489件のレビュー
ネガティブなレビューの 68％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Great customer service
I contacted Beurer after a heat pad failed 2 years after purchase (via Amazon).
There communication by telephone and particular by email was excellent, fast, helpful and resolved my problem straight away.
To have a replacement product being shipped out the next day was excellent service, thank you Beurer.
2024年5月1日
自発的なレビュー
Beurer UK からの回答
We really appreciate you taking the time to share your positive experience! It's wonderful to hear that our team provided efficient service. - Beurer UK
Jeg har længe haft en Beurer BF 700 som…
Jeg har længe haft en Beurer BF 700 som har virket som den skulle. Men lige siden at den nye app kom har der ikke været andet en problemer . Min vægt melder error og måler ikke fedtprocent og de andre målinger. Ja faktisk kun min vægt . Jeg har købt en ny vægt , og der er sgu de samme problemer !!!
Jeg ville virkelig ønske at jeg havde været herinde først , for jeg kan se at jeg IKKE er den eneste . Nu står jeg med to kropsanalyse vægte , og de analysere ikke meget , måler kun vægten , bmi.
Jeg er så frusterende . Og ingen mulighed for at sende den retur .
Tror bare at jeg dropper Beurer fra nu af .
2024年5月1日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team of the specific location you dealt with, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Beurer UK からの回答
Thank you for your support! - Beurer UK
I needed a replacement control for my…
I needed a replacement control for my heated blanket, I email customer service and had a response quickly and I was able to order a replacement controller the very next day and had it in my hands 2 days later, fast and efficient service
2024年4月15日
自発的なレビュー
Beurer UK からの回答
Thank you for such a positive review! We're delighted that you had a great experience with our service - Beurer UK
Warranty claim
Prompt, polite communication and rapid, satisfactory resolution following a product failure during the guarantee period - highly recommended to all potential purchasers of a Beurer product.
2024年4月19日
自発的なレビュー
Beurer UK からの回答
We appreciate your wonderful review! It's great to know that our service was efficient and met your needs. Thank you for recommending us, we'll make sure your feedback is shared with the team. - Beurer UK
Very responsive
The controller for our electric blanket broke. When I contacted Beurer under the guarantee they were very responsive and upon inspecting the blanket (which I had to return) they sent a new one out.
2024年4月22日
自発的なレビュー
Beurer UK からの回答
It's fantastic to hear that you were pleased with our customer service, thanks for taking the time to leave a review - Beurer UK
Miesester Service ever!
Miesester Service ever!
Vor über einer Woche eine Anfrage gesendet für meine fitnessuhr und keine Antwort erhalten. Dabei geht "nur" die synchronisation nicht mehr. Dabei ist das Gerät erst 4 Monate alt
2024年4月22日
自発的なレビュー
I purchased a scale(BF720)
I purchased a scale(BF720). it was easy to operate,your video/instructions were very simple.I'm glad I purchased this from your company.I will be happy to receive my Free Mini Massager,thank you.
2024年4月12日
自発的なレビュー
Beurer UK からの回答
Thank you for your kind words and for taking the time to leave a review! - Beurer UK
First class service
First class service. With excellent customer communication. So nice dealing with a problem with a professional organisation.
Highly recommended.
2024年4月19日
自発的なレビュー
Beurer UK からの回答
Thank you for the glowing review and recommendation! We aim to keep delivering excellent service to all our customers - Beurer UK
Beurer IH55 is a really good nebuliser
Beurer IH55 is a really good nebuliser, light and silent. Though I wasn’t happy with the customer support. The seal on the top part got lost. It should be considered a defect as it’s not supposed to come off easily. The customer support only advised I should buy the whole new one year pack for over £50 while I only needed a seal ring.
2024年4月1日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your thoughts Jelena. It's great to know that the IH55 meets your needs in terms of performance. We understand your frustration about the seal ring. As a perishable component, it does need regular replacement to keep your nebuliser running smoothly. We appreciate your feedback and will consider how we can make replacement parts more accessible and affordable. - Beurer UK
Top quality.
As usual Beurer have delivered a top quality product at a reasonable price with fast delivery. many thanks!
2024年4月12日
自発的なレビュー
Beurer UK からの回答
Hi Steve, we really appreciate your feedback! It's fantastic to know that you are satisfied with your purchase and the delivery speed. Thanks for choosing Beurer, and we look forward to serving you again! -Beurer UK
Vægten lever ikke op til det der skrives om den.
Vægten er som sådan OK, hvis man blot vil se hvad man vejer og have det på din app, men den viser at jeg har 11,6 kg knogler og lige meget hvad jeg gør, kan det ikke ændres. Samtidig måler den ikke korrekt på de øvrige data, da den skriver at jeg har 39% væske i kroppen, hvilket er 10% under normalen.
Den anbefales ikke herfra ;-(
2024年4月11日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team of the specific location you dealt with, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Excellent and quick help
Something was not working right with the device I bought. I sent an email asking if there was anything I could do to solve the problem and the solution came within hours and it worked. I'm very pleased with this service.
2024年4月3日
自発的なレビュー
Beurer UK からの回答
Many thanks for your kind words! We're delighted to hear that you had a positive experience with our service team. Your feedback is crucial to us as we continue to strive for excellence in everything we do. Best wishes, Beurer UK
very helpful
very helpful in helping me obtain a replacement power cord for my lamp as it was stolen
2024年4月3日
自発的なレビュー
Beurer UK からの回答
Thanks for your kind words - glad we could help! - Beurer UK
Beurer Electric Throw The Customer Service is very helpful…
The Beurer Customer Service is very helpful and any queries are promptly and efficiently dealt with. I have an Electric Throw which is extremely good and helps save energy.
2024年3月14日
自発的なレビュー
Beurer UK からの回答
Hi Ricky, thanks for taking the time to leave us a review. We're pleased you were happy with the service you received, and it's great to hear your heated throw is helping you keep warm and save energy. Thanks, Beth
Extremely limited warranty
Extremely limited warranty on their products. I bought a EM 59 TENS machine, when the product works, it is great. However the electrodes broke within 50 uses or less. Given these cost over £20 to buy as spares, I was not pleased to learn these are excluded from warranty. At £0.40 cost per use I would say this is a very expensive item and Beurer clearly manufacture the electrodes to burn out in a short time frame so that they profit from selling replacement electrodes.
2024年3月19日
自発的なレビュー
Beurer UK からの回答
Dear Luke, thank you for taking the time to share your feedback regarding your recent experience with our EM 59 TENS machine. We appreciate all forms of feedback as they help us to continuously improve our products and services.
We understand your frustration regarding the limited lifespan of the electrodes and we sincerely apologise for any inconvenience this may have caused.
As electrodes are integral to the functionality of the TENS machine and are subject to wear and tear with regular use, they are designed to be replaced over time. Whilst they are therefore not covered by the manufacturer's guarantee, we assure you that our aim is to provide high-quality products that offer long-lasting performance.
Having reviewed your case, I note that our team have sent you a complimentary set of gel pads as a gesture of goodwill.
We truly value your feedback and hope that you will give us another opportunity to exceed your expectations in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Thanks, Beurer UK
Beurer hat uns enttäuscht
Beurer hat uns enttäuscht. Sie versprechen ein Ersatzgerät zu schicken und was kommt????Genau das gleiche was wir hingeschickt haben. Es wurde nicht einmal Repariert, denn es funktioniert noch genau so blöd wie vorher. Niiiiiiie wieder Beurer. Es gibt Gott sei Dank noch andere Firmen. Da ist ein Stern 🌟 zuviel 👎👎👎👎👎
2024年3月16日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team of the specific location you dealt with, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Great Service.
Great Service.
I bought a manicure set from Amazon and was disappointed to find a missing attachment.
I contacted BEURER and the sent a replacement accessory (also a couple of extras) immediately.
A pleasure to do business with this company!
Bob from Northumberland, UK
2024年3月15日
自発的なレビュー
Beurer UK からの回答
Hi Bob, thanks for the review - really pleased we could help you with the attachments. Beurer UK
Sick and efficient service
I had a problem with a heated and after a phonecall I returned the item and it was replaced within a week. Very satisfied.
2024年3月15日
自発的なレビュー
Beurer UK からの回答
Hi Debbie, we were pleased to be able to provide you with a quick solution here. We're happy to hear you're satisfied with the service, thank you for taking the time to share your feedback. Thanks, Beurer UK
OTTIMO RAPPORTO COLLABORATIVO TRA LA…
OTTIMO RAPPORTO COLLABORATIVO TRA LA SOCIETA' E LA CLIENTELA. NUMERO VERDE DISPONIBILE ED ATTENTO ALLE RICHIESTE POST VENDITA.
2024年3月14日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your review with us at Beurer UK. We're pleased that your recent experience with the brand was a positive one. The UK subsidiary operates independently - we would encourage you to contact the customer service team of the specific location you dealt with so they can get your feedback to the right place!
Thanks, Beurer UK
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