Bifolding Door Factory レビュヌ 

172
•
TrustScore 5段階評䟡の2

2.2

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5぀星のうち3の評䟡

Great bifolding doors that give us an amazing outlook on our garden. Very good quality, having chosen the more expensive German version. However the email communications from the company leave a... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

IN ADMINISTRATION - buyer beware, the directors son has set a a new company Install and Service Limited (Company No.16980816, 20 Wenlock Road, London N1 7GU) and is currently using the Bifolding Door... もっず芋る

5぀星のうち1の評䟡

I unfortunately feel compelled to write this review out of frustration and concern. Is this company still trading? I have called several times and no-one picks up the phone! I have emailed this past w... もっず芋る

5぀星のうち3の評䟡

The doors were good value. We waited longer than expected. The biggest letdown was that the initial measurement was not correct, meaning we had to settle for an unsightly spacer/ top vent or wait for... もっず芋る

䌁業が回答したした

䌁業情報

  1. 二重窓蚭眮業者
  2. ・
  3. ガラス修埩業
  4. ドア専門店
  5. ドア提䟛業者
  6. 窓ガラス蚭眮業
  7. 窓提䟛業者

圓該䌁業による蚘述

Install and Service Ltd purchased the bifoldingdoorfactory.co.uk website February 2026. We have many years’ experience in the industry the products we offer can help you keep within your budget and meet delivery targets to keep your project on time. Supplying Cortizo, Schuco, Smart Systems and Origin products we can provide fast deliveries with products to suit a client’s needs. Covering 90% of the UK we can supply, install and service all products. Check our website for full details. Installation guarantees are for ten years and insurance backed by the Consumer Protection Association. Company and installers are members of FENSA. Replacement products are issued with a FENSA certificate. Our installers are employees ensuring the companies standards are maintained. We run an in-house training program for installers on all products to maintain a high standard of work.


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2.2

期埅以䞋

TrustScore 5段階評䟡の2

172件のレビュヌ

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2.2

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5぀星のうち3の評䟡

The doors were good value but I wasn’t entirely satisfied.

The doors were good value. We waited longer than expected. The biggest letdown was that the initial measurement was not correct, meaning we had to settle for an unsightly spacer/ top vent or wait for another door. As we had waited so long for the 1st one and in our eagerness to move back into our house, we decided to compromise and just accept the vent. Unfortunately , there was no follow up from bifoldingdoorfactory regarding this matter. No money back or apologies. That was very Disappointing. On the plus side, when the door became a little misaligned at the top over time, they did come out and sort it.

2018幎6月23日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi,

Thank you for your review.

May I apologise that your service did not meet your expectations.

We have no record of the size being short on your file. I have looked at the installation photos taken by the installers on the day of installation and RAL 9005 black bifold doors look very smart.

From live order to completion it was five weeks which is outside our normal delivery period for installation I apologise for that.

The survey photo shows a bifold door installed by another company which you were obviously not happy with as you asked us to replace it with a Schuco Bifold Door which is a better quality product.

Thank you for your review and we will endeavour to improve on this should you ever need any further work.

Kind Regards,

Phil

5぀星のうち5の評䟡

Second time I have ordered from


Second time I have ordered from Bifolding Door Factory . Competitive price, faster than expected delivery schedule and impressive and very professional survey (complex dimensions and fitted perfectly first time)

2018幎6月23日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Nicholas,

Thank you for your review.

It has been pleasure working with you.

Kind regards,

Phil

5぀星のうち5の評䟡

Used for an extension

We used the bi-folding doors factory for Windows and a door. They were excellent. Communication was spot on. There was a problem with one door (handle on the wrong side) but they sorted it immediately.

2018幎6月23日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Nick,

Thank you for your review.

I am glad we were able to change the handle to operate as you wanted.

Kind Regards,

Phil

5぀星のうち5の評䟡

Was genuinely pleased with the service

Was genuinely pleased with the service, product and installation. I'm a designer and work alongside trade subcontractors regularly and can safely say these guys were very professional, communicative and reasonably priced. The bifold doors have been installed for about 8 months now and we haven't had any issues with them to date. I would recommend and use again if needed in a future home. Price also seemed competitive from the other quotes tendered

2018幎6月22日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Alex,

Thank you for your review,

So pleased to hear we have completed the work to your satisfaction. Its good to hear the bifold doors are working well for you.

Kind Regards,

Phil

5぀星のうち4の評䟡

The sliding door has been fitted


The sliding door has been fitted leaving a gap under the step and every time I stepped on it it creaked. But the after service corrected it without any problem. Also you can get a quote online in a couple of minutes. The door is slightly unlevel but otherwise a great looking and functional sliding door, highly recommended.

2018幎6月22日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Roberto,

Our system has never had a service request entered for your Schuco Patio Door Lift and Slide doors.

After reading your review I have looked at the photos taken by the fitters on the day of installation. The threshold is fitted tightly to your concrete base. I cannot see that it is possible for any deflection on the threshold.

I will arrange for our installation manager to contact you to resolve your issues.

Regards,

Phil

5぀星のうち5の評䟡

Excellent stylish triple glazing

Excellent stylish triple glazed aluminium bifold doors from an one of the best German brands. I'm a design engineer and have been impressed with my two sets of custom doors which transformed the way we live with our new family. The room stays warm and quiet and the slim profile looks much better than UPVC. When fully open it dramatically changes the space. We used chippings flush with the sill to great effect. We have black outside which looks very classy on my old cottage and the white interior colour maximises light and space. A superior product that does exactly what I expected. After 2 years of ownership I would still highly recommend the product as high end and competitively priced with great service (which I have used). Don't buy budget to save money because you'll wish you'd bought these after living with them for a while.

2018幎6月22日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Mr Faulkner,

What can I say thank you for your wonderful review.

It is a pleasure providing a service to people who appreciate the effort given to ensure customer satisfaction.

So please you are happy with your bifold doors. I just looked at the installation photos we have of your project and they do look great.

Kind Regards,

Phil

5぀星のうち5の評䟡

Professional service and installation


Professional service and installation of bi-fold doors. Would recommend bifoldingdoorfactory.

2018幎6月22日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Esher,

Thanks for the review.

I am really pleased you are happy with your purchase of bifold doors.

Kind Regards,

Phil

5぀星のうち5の評䟡

Terrific service

Terrific service. Extremely happy with the doors. The customer advice and support was excellent and the doors are great. I would strongly recommend this company.

2018幎6月22日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Adam, It was a pleasure doing business with you. Every member of our team enjoys their job which makes it easy to provide a quality service.

Kind Regards,

Phil

5぀星のうち2の評䟡

Poor after-sales service

Our experience with BDF was as follows:

The sales team were very helpful and explained all the options to us clearly.

The surveyor was again very accommodating and easy to deal with.

The installation team did a very quick but it was at the point our problems began. The doors seemed to be installed OK and the quality looked fine however when our builders returned the following day and before they started work noticed some small scratches high up on the door frame.

We contacted BDF and asked politely if there was anything that could be done.

We received a extremely rude response implying:
1. It was impossible that we could have missed the scratches so they definitely weren't there on installation.
2. Our builders must have caused them (even though they hadn't even started work at that point)
3. My assertion that I had seen a fitter using Stanley knives to open the packaging was false.

We were taken back by the response and escalated it. We had a response from another manager there and said he would explore some options but after a couple of conversations and email follow ups communication went silent.

We will live with the scratches as they are not severe, and more easily seen in a certain light, however we cannot recommend this company and feel like it's our duty to write this review.

Mistakes happen but there is no excuse for the poor service we received.

2018幎1月28日
自発的なレビュヌ
Bifolding Door Factory ロゎ

Bifolding Door Factory からの回答

Hi Marcus,

I apologise that your issue has not been resolved.

Every door installed by our company has all of the paint protection tape removed prior to client inspection and demonstration.

You were onsite and the demonstration was given to you personally. You signed the installation report which clearly states there was no damage to the product at that time.

The installers after they finish installing the doors take installation photos of the doors both open and closed from inside and outside. I have enlarged the internal photos and can't see the marks at that time.

I have also seen the photo you kindly sent to us and the marks are apparent.

Once again I apologise that your patio door has some marks on the internal head of the frame.

However these were caused our offer still stands we are willing to return to site and repair paint the affected area. If you would like this please advise the office and we will order the special RAL 6016 Turquoise matt paint.

Kind Regards,

Phil

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