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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I recently purchased this 10ft basketball stand for my 6-year-old and I'm very impressed with the quality. While the full height is a bit much for him right now, it’s a great long-term investment that... もっず芋る

5぀星のうち5の評䟡

Great experience online and offline! I got the triple mud kitchen and the cafe playhouse. Awesome quality at an unbeatable price. Fantastic find! Instructions are also easy to read and follow. Hours o... もっず芋る

5぀星のうち5の評䟡

Well made, very easy assembly, with convenient carry case that lays flat and can carry everything.  Higher quality than expected with good wooden finishes.

5぀星のうち2の評䟡

I placed an order for four identical items, but only one was delivered in the initial shipment. I reached out to Big Game Hunters via Facebook Messenger to inquire about the missing items. They infor... もっず芋る

䌁業情報

  1. ゲヌム専門店

さたざたな倖郚゜ヌスから提䟛された情報

Big Game Hunters are the Play Experts, supplying all the outdoor toys and garden toys your family needs to entertain and stay active.


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

255件のレビュヌ

5぀星
4぀星
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5぀星のうち5の評䟡

I recently purchased this 10ft


I recently purchased this 10ft basketball stand for my 6-year-old and I'm very impressed with the quality. While the full height is a bit much for him right now, it’s a great long-term investment that he can grow into. It's incredibly sturdy, and the adjustable height feature is a huge plus for younger players.

2026幎5月1日
自発的なレビュヌ
5぀星のうち2の評䟡

A waste of time

I placed an order for four identical items, but only one was delivered in the initial shipment. I reached out to Big Game Hunters via Facebook Messenger to inquire about the missing items. They informed me that all four were supposed to be delivered together, but for some reason only one was sent. They assured me that the remaining three would be resent. However, in the second delivery, I received just one more item—leaving me still two short. I’m unsure why fulfilling a straightforward order has proven to be so difficult for this company.

2025幎7月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Liars!

I bought a mud kitchen in December but found an alternative before it arrived so I sent it straight back (box was completely unopened) and returned straight away using Evri and paid for this return. They took a month to confirm they received it back to the warehouse. I had to chase for another month for my refund. They said it was refunded on 17th February and to this day I have never received it. All they do is tell me to check my bank, I have checked my bank!! And I’ve called my bank 4 times. They have not refunded me, complete liars and fraudsters. Avoid!

2025幎2月17日
自発的なレビュヌ
5぀星のうち5の評䟡

5* Garden games review - really impressed

We recently purchased an order of multiple garden/lawn games for our wedding. After reading some of the reviews on here we were skeptical about placing an order. However, we went ahead and I must say we are so impressed. The quality of the games is very good and the delivery was super duper fast.

Thank you and looking forward to playing these at our wedding :)

2025幎5月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid - bad quality products

I spent nearly £400 on an adjustable basketball hoop, the hoop back board has smashed, from being hit with a basketball which in itself is absolutely ridiculous, the have told me it’s due to it being an outside hoop weather can cause this (it’s made to be outside) and are not willing to replace any parts. I can buy a new backboard for £170 I’ve asked repeatedly for some discount on this as I shouldn’t be having to buy it in the first place and have just been ignored. Don’t waste your money.

2025幎4月29日
自発的なレビュヌ
5぀星のうち1の評䟡

No spare parts

We have a Skyhigh trampoline the netting broke and the company does not have replacement netting effectively meaning the trampoline has to be disposed of. Really not good for the environment nor the wallet.

2025幎4月29日
自発的なレビュヌ
5぀星のうち1の評䟡

Not a reliable nor reputable company

Firstly, they delivered the wrong item and proceeded to try and tell me that I did in fact order it - despite me getting emails to confirm my original purchase.

Now they will not refund me my money until I arrange for their item to be returned to them! It's not responsibility to do this and arrange a courier or such and I don't have the time.

These people are sharp traders - Do not deal with them

2025幎3月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Do Not Buy

Having bought a BEE-BALL Pro Bound ZY-015 Full NBA Size 10ft Adjustable Basketball hoop for my son’s Christmas present in 2023, by November 2024 the supporting rod had rusted and broken. It had 10 months of use once erected. By the time I had contacted them it was just out of the warranty. I was happy to pay for a replacement part. I was told that they could not send me a replacement part. I then enquired who their manufacturer was so I could contact the manufacturer directly and get a part from them (which I thought was a reasonable request.) I was happy to wait or pay extra for the shipping from China. They repeatedly refused to give me this information and told me there was nothing they could do. I now have 8ft of metal with rusted screws lying in my garden. On closer inspection other parts of the basketball stand are also rusting away. This is a poor quality product with no recourse from a company that does not uphold the Consumer Rights Act 2015. If you want to avoid having a pile of rusted metal lying in your garden after a short period of time then do not buy. Incredibly frustrating and a total waste of money.

2024幎12月2日
自発的なレビュヌ
5぀星のうち1の評䟡

Awful service

Awful service, I paid and placed an order and part of the order is missing so, they advised i would have the order the next day and provided tracking details. DHL were expecting the parcel but never received it.
The company are not interested and are blaming DHL, clearly it isn’t them.
The company take your money and don’t provide the goods paid for. This needs to be escalated further as they are stealing your money.
I have tried to contact the company again and they just don’t respond. There is going to be a child with a missing Christmas present.

2024幎12月18日
自発的なレビュヌ
Big Game Hunters ロゎ

Big Game Hunters からの回答

Hi Sarah,

We would like to apologise again for the experience.

Since receiving your email we have raised a replacement order for you, as it appears that the courier lost your original order.

We understand how frustrating this must be, and as confirmed in our email we will dispatch this tomorrow for delivery before Christmas.

Kindest Regards,
Big Game Hunters

5぀星のうち1の評䟡

Nice products visually, not so good structurally, very poor support!

We've purchased a couple of items from Big Game Hunters but most notably, their Redwood Mansion.

It's visually a lovely piece but for the price you'd expect it to be structurally sound. We've had it a month and have already contacted them twice - first time due to the door splitting apart becoming a hazard for our little one, and the second time due to the slats on the back coming lose since they're only stapled.

You won't be able to reliably move this piece once assembled. We tried to shuffle it just a small distance to make space for other outdoor pieces we had bought, and this caused the back of it to fall apart.

For the cost, you'd expect much much more.

In regard to support, our experience has been subpar. Most recently we tried to raise our concerns through their LiveChat - despite daily follow-ups, nobody responded at all. They don't have a contact number, so we ended up trying over social media instead.

Not a great experience at all for a company that sells products at premium prices!

2024幎5月31日
自発的なレビュヌ
Big Game Hunters ロゎ

Big Game Hunters からの回答

Good Afternoon George,

Thank you for taking the time to write a review.
We're really sorry to hear that you've had such a challenging time with our Redwood Mansion. We pride ourselves in the quality of our products and this is not the standard that we expect.

As confirmed by our Customer Services agent this morning, we have already despatched replacement panels. However, if you have any further issues with your product please call us directly on 01865392439.
Kind Regards,
Hayley
Big Game Hunters

5぀星のうち1の評䟡

This is not a good company to do


This is not a good company to do business with. Very unhelpful staff and poor policies. I had issues with the returns label initially provided and after many trips to Evri shops and emails it turns out they do not actually provide free returns. It wasn’t clear and in this day and age is ridiculous so beware as if you can’t keep the item for whatever reason you will have to pay a fortune to send back and receive very slow, curt and unhelpful responses. There are plenty of companies out there that have excellent customer services and decent returns policies.

2024幎2月23日
自発的なレビュヌ
Big Game Hunters ロゎ

Big Game Hunters からの回答

Good Afternoon,
Thank you for taking the time to write a review.
I'm so sorry that you've had trouble returning your order to us.
Through Trustpilot I've requested some further information from yourself (address, number etc).
Once I hear back I'll be able to get in contact and have the matter resolved.
Look forward to hearing from you.
Kind Regards,
Hayley
Big Game Hunters

5぀星のうち1の評䟡

Basketball hoop rusted and fell apart


Basketball hoop rusted and fell apart within 2 months (bought for Xmas). Tried to email and it bounces back as undelivered, even though I'm replying to the original order email sales@biggamehunters

Used contact form but no reply. No phone number to use. Will start charge back if I don't hear from them soon. Don't know how else to contact them.

2024幎2月21日
自発的なレビュヌ
Big Game Hunters ロゎ

Big Game Hunters からの回答

Good Afternoon Gary,
Thank you for taking the time to write a review.
I'm so sorry that you've had trouble contacting us.
Through Trustpilot I've requested some further information from yourself (address, number etc).
Once I hear back I'll be able to get in contact and have the matter resolved.
Look forward to hearing from you.
Kind Regards,
Hayley
Big Game Hunters

5぀星のうち5の評䟡

Great Customer Service

Although the delivery firm they used was poor (DHL). The customer service was excellent. The parcel arrived late (although posted on time by company) and so the company sent us out a replacement straightaway and also refunded us the total cost! The product Boules were well packaged and top quality. Fully recommend company just not the delivery company they use.

2023幎12月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Great little playhouse

I ordered a playhouse for my nieces Birthday present with the promise to help build it.
From ordering to delivery it was excellent, I thought it would take longer than it did.
Not being a great diy enthusiast I was dreading the promised build, but it went together really easy with great instructions.
The nieces love it and we are struggling to get them out of it as they want to move in.
Very happy to recommend them Red Wood Lodge and Floor

2023幎8月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Bee-Ball Basket Hoop

Getting the Basketball Hoop from Big Game Hunters was the best choice ever. The kids love it.
It is super sturdy and you can easily move it around the yard. It is easy to put together. Solid and it will last a very long time. We also like the option of adjustable and variable height feature that comes with it.

2023幎8月28日
自発的なレビュヌ

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