Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... もっと見る

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... もっと見る
We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... もっと見る
Was having issues with stock availability for an exchange for a bigger bike for my child, waiting nearly a year for a bike for my son as he has out grown his old one. I emailed through requesting a ma... もっと見る
企業情報
Bike Club UK について
当該企業による記述
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
連絡先
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, 英国
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 42%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience so far
Great experience so far, really easy to sign up and the bike was delivered swiftly. Customer service was responsive when we had a small issue. Love the fact that we can easily swap to a different bike if our child outgrows this one or progresses from balance bike to pedal bike.
Bike Club is Part of the Family
I have been with bike club for many years. Both my sons have had their bikes growing with them. The quality of the bikes are exceptional and the customer service is amazing. The delivery is tailored to suit you. I would definitely recommend bike club as an affordable way to bring bikes into your children's lives.
Sham did a fantastic job - Thank you!
Sham did a fantastic job, our bike arrived in time for my sons birthday and after some complications with the courier she kept me update both on the phone and over emails. Thank you ever so much
Such a great idea
Such a great idea! My son is new to riding bikes and I didn’t want to buy him a new one to practice on and then outgrow it within months….this way he can practice on a bike that is slightly too small (needed him to touch the floor) and I know within a month I can upgrade it to a size more appropriate for his height. My only issue, is the delivery company! They left it on my doorstep and didn’t bother to ring the bell. We were home, but it was outside for hours until we realised. Not happy with dhl! Bike company however is fantastic
Excellent service
Excellent service. I must have made a huge mistake when measuring as the bike that arrived was far too big! The team sorted replacing the bike without any fuss with only 2 days until my son’s birthday. I am so grateful and my son hasn’t been off it and can now ride a pedal bike. Over the moon.
Awesome product and service to help kids get into cycling affordably.
Wanted to get a good quality bike for my kids to enjoy riding for fun and also getting around London. Quality of new and used bikes has been excellent, love the subscription model, easy exchanges, and rapid customer service. Both of my girls now love riding their bikes and it's been made so much better by them having good bikes which fit them perfectly over the last few years. Would highly recommend bike club to anyone wanting to help their kids I to cycling!
I got a nearly new bike for my grandson…
I got a nearly new bike for my grandson which is great. However after receiving it i went on the website and found it was now 50% off for the first year. When i sent them an email expressing my disappointment they immediately responded and gave me the discount. I was very pleasantly surprised but its great to see some companies arent just about profit.
Excellent service & bikes
Absolutely brilliant company and service. We’ve used this for my son since his 3rd birthday. The bikes are fantastic, light weight and easy to ride. We’ve exchanged bikes a number of times and as soon as he has outgrown one. It’s super easy to do and much better than clogging up the garage with bikes that we would struggle to sell or give away. We’ll use this for years to come and would highly recommended to anyone looking for a quality bike for their kids!
Great company
I've been getting bikes for a while now with bike club just now ordered 3rd set of bikes for my 2 boys and can't rate it high enough if things go wrong they are very helpful and quick to solve it the staff are kind friendly and efficient would definitely recommend this service
Exceptional bikes and customer service
We have used this service for three years now and still love it. Our son easily learned to ride on their lighter framed bikes when he was just turned three.
I recently exchanged a bike which was the incorrect size, Sham helped me to find the right bike for my son (even though it was showing out of stock online) and arranged a fast free exchange so we aren't out of a bike for long!
I cannot fault Bike club at all. Highly recommend their bikes.
We love the idea of this service…
We love the idea of this service especially with a little learning to ride his bike and having the option to change out sizes. Unfortunately, we were unable to assemble the bike delivered as a nut was stripped - HOWEVER, Bike club worked above and beyond expectations to rectify the issue and we now have a very happy boy!
Bike Club have been excellent
Bike Club have been excellent. We had an issue with our DHL delivery. Bike Club dealt with it professionally. Excellent communication and customer service. Thank you to Sham from the Bike Club team.
The Bike Club are always superb
The Bike Club are always superb. Whenever I have made contact I always get quick and clear response and the issue dealt with effectively. I recently spoke with Jerome who handled an issue effectively and got a new bike shipped out much to the excitement of my son. Great team!
Great service from bike club
Great service from bike club! We had a breakage on one of our bikes and they sorted it out so quickly and easily!
What a brilliant approach to bicycle…
What a brilliant approach to bicycle ownership, especially for growing children! They have excellent responsive customer service too. I’m really grateful to them for sorting out my issue so quickly and sensibly. Only slight criticism is that the website checkout process is a bit fragile - especially if you hit the back button!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I can't recommend The Bike Club highly enough! From start to finish, the experience has always been fantastic. Their customer service is absolutely outstanding—every question I have ever had has always bern answered quickly, and the team was always friendly, knowledgeable, and happy to help.
The quality of the bike and accessories is excellent, and everything arrived in perfect condition. You can really tell they take pride in the products they provide.
What impressed me most was the level of customer care. They genuinely go above and beyond to make sure you're happy, making the whole process smooth, stress-free, and enjoyable.
If you're looking for a company that offers high-quality bikes backed by exceptional customer service, The Bike Club is the place to go. I wouldn't hesitate to recommend them and I will definitely continue to use them for as long as possible for my little girls bike upgrades in the future!
Great experience
Great experience. Have been using for several years and no problems at all. Special thanks to Kay who is so helpful.
Great to deal with
Great company. It’s care free cycling for my little ones. Latest quality bikes which can be changed as they grow. Excellent customer service
We have been using Bike Club since 2020…
We have been using Bike Club since 2020 and they have been brilliant. Cannot recommend this service enough. It has got both our boys through their growing stages and saved us the hassle of buying and selling bikes when they grew out of them.
They’re now on adult bikes so we’ve bought those, but for those with little ones, the bike club is a really sustainable and easy way to get your kids on good bikes as they learn.
Great service - much better than chain store bikes
Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.
We selected a pre owned one this time and looks just as good as new. Daughter loves it.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
