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Bike Club UK レビュー 

2,307
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... もっと見る

5つ星のうち5の評価

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... もっと見る

5つ星のうち4の評価

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... もっと見る

5つ星のうち5の評価

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... もっと見る

企業情報

  1. 自転車屋

Bike Club UK について

当該企業による記述

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

連絡先

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4.3

優良

TrustScore 5段階評価の4.5

2307件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 42%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(2,307)

過去12か月のレビュー数: 173

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service - much better than chain store bikes

Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.

We selected a pre owned one this time and looks just as good as new. Daughter loves it.

2026年6月22日
自発的なレビュー
5つ星のうち5の評価

Everything is so transparent and clear

Everything is so transparent and clear. Super efficient processes, and customer service are so lovely when we did need to discuss something. The bike is brilliant & I love having zero research or shopping to do. I'm grateful to have one less thing taking up space in my brain!

2026年6月19日
自発的なレビュー
5つ星のうち5の評価

Incredible value and service!

We checked out The Bike Club after a recommendation from our Get Pedal Ready instructor, and we are so glad we did.

Easy Process: Selecting the right first pedal bike was incredibly simple.

Great Value: We chose a used "Re:Bike" with a 12 month 50% discount. With insurance, we pay less than £8 a month (an equivalent from Halfords/Argos would be £150-£200).

Future-Proof: We can exchange it for the next size up for free when our 4yr old outgrows it.

Quick Delivery & Great Condition: It arrived the following week, fully serviced, cleaned, and checked by their mechanics.

Our little boy is extremely happy with his new wheels. Highly recommend!

2026年6月1日
自発的なレビュー
5つ星のうち5の評価

Highly recommend Bike Club

We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.

2026年6月8日
自発的なレビュー
5つ星のうち5の評価

Brilliant service and Bike

Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.

2026年6月8日
自発的なレビュー
5つ星のうち5の評価

This is my daughter’s second bike with…

This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.

2026年6月9日
自発的なレビュー
5つ星のうち5の評価

Best Customer Service

I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.

This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.

2026年6月9日
自発的なレビュー
5つ星のうち1の評価

Appalling experience

Appalling experience. We booked and arranged for bikes to be delivered last Friday in advance of the bank holiday weekend. Received notification the bikes were out for delivery and a 2 hour delivery period given. We waited in for 3 hours no one turned up and no contact numbers given so we had to wait with 2 very disappointed girls until Tuesday (today) for a response (but despite being asked no number still provided). Advised the bikes were out for delivery again today between 5 pm and 7 pm. Once again no delivery and no way of contacting them - only email! I’m sorry this is shocking customer service and shocking service overall - the delivery company has also sent us emails on Friday and today wanting to review their delivery! What a joke!! 🤣

2026年5月22日
自発的なレビュー
5つ星のうち1の評価

Terrible customer service

Terrible customer service - 4 days and waiting for a reply, no telephone service.
Supposed to have an exchange Saturday but a no show and now unable to contact bike club. I’d avoid now at all costs

2026年5月23日
自発的なレビュー
Bike Club UK ロゴ

Bike Club UK からの回答

Hi Cathy,

Thank you for taking the time to share your feedback. We're really sorry to hear about your poor delivery experience, and we completely understand your frustration. This is not what we want any of our members to experience, and we do apologise for letting you down this weekend.

We're sorry it took us a little longer than usual to get back to you. As your message arrived on Saturday evening, our team was unavailable over the weekend and bank holiday, which meant we weren't able to respond as quickly as we would have liked. We apologise for that, and we appreciate your patience.

We're pleased to say that one of our team members has meanwhile picked up your case and is working towards a positive outcome for you.

Thank you again for sharing your feedback, and we sincerely hope we can restore your confidence in Bike Club and our delivery service.

Best regards,
Bike Club Member Support Team

5つ星のうち5の評価

Bikeclub Review

Easy to use service, very friendly staff. I particularly enjoy the fact that my garage stopped accummulating old bikes no longer in use!

2026年5月19日
自発的なレビュー
5つ星のうち5の評価

Bike Club has been a really positive…

Bike Club has been a really positive experience; we were toying with buying a new bike but were worried our daughter would quickly grow out of it. Renting a bike with Bike Club has been great, great value, a lot of choice and really good quality bikes; my daughter has been out on hers every day since it arrived! Would definitely recommend!

2026年5月12日
自発的なレビュー
5つ星のうち5の評価

Brilliant

Brilliant pre order customer service, rapid delivery, excellent bike. I have told several friends about our great experience. One very happy child and mummy! Easy set up and off she goes, been out on the Frog 44 daily since it arrived.

2026年5月5日
自発的なレビュー

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