I can’t believe how bad this company’s customer service is. My son tried on some Boardshorts in Greece but wasn’t quite his size so I ordered the online . My order was cancelled and refunded 4 x and... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I know it was Xmas, but after 2 weeks have still not received order.. and no way of tracking, which may be down to delivery company...08 01 26 will change review to finally delivered, item good qualit... もっと見る
Really hit and miss with the delivery time, it may take 2 days or it may take 2 weeks. The items themselves are good quality but if you want something by a deadline like a trip that is less than 2/3 w... もっと見る
Very good confortable and gorgeous swimsuit! Bought the last pair on discount, therefore it arrived with a little tear in the middle of tying rope of the bikini top.
企業情報
当該企業による記述
Founded in 1973 in Australia, Billabong is an iconic brand born from surf culture. Born on the beaches of the Gold Coast, it quickly established itself as a global reference thanks to its technical expertise and authentic link with the ocean. The brand offers a wide range of products, from boardshorts and wetsuits to lifestyle clothing and accessories, designed to accompany board sports enthusiasts as well as casual style lovers. Billabong stands out for its commitment to quality, durability, and innovation, while remaining faithful to its heritage. Inspired by nature and adventure, it embodies a free and creative spirit, carried by an international community of riders and explorers.
連絡先
Market Street 1, 94105, San Francisco, フランス
- billabong.co.uk
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I can’t believe how bad this company’s…
I can’t believe how bad this company’s customer service is.
My son tried on some Boardshorts in Greece but wasn’t quite his size so I ordered the online .
My order was cancelled and refunded 4 x and I was stupid enough to place another order which has taken so long it’s the familiar pattern of another cancellation. All the items that was cancelled never become unavailable online.
Light tear
Very good confortable and gorgeous swimsuit! Bought the last pair on discount, therefore it arrived with a little tear in the middle of tying rope of the bikini top.
Quality product
Quality product, great material, good fit, great communication during order/delivery process, easy to use website, great selection for men and women, quick delivery, well packaged. Would recommend and will be back to order again
The Billabong app mare it easy to shop
The Billabong app mare it easy to shop, order and track shipment!
Extremely poor quality clothing
Extremely poor quality clothing. No refund received and no follow up from customer services. Would never order again
Great backpack
Ordering was easy, the only thing is, it tucked longer than I thought to be delivered but the backpack was better than the photos showed. With lots of pockets inside.
Quality Items
Easy to order, items true to pictures and description. Quality made products.
Communicate with your customers.
Communicate with your customers.
Increase despatch time
Increase refund process time
Appalling customer service...
Appalling customer service...
I have been ordering all my swimsuits with this brand for a while now but they have lost my last order...which is fine, it happens! but the only answer I can get is an automated message saying they re looking into it ...it's been 2 weeks the status of my order has not changed. They basically took my money and are not going to send me a replacement...I guess I will not be purchasing with them anymore. Stay away from this brand!
First time I’ve ordered from billabong…
First time I’ve ordered from billabong it will not be the last
Poor delivery time
If there is a delay in sending out the item, the company should inform the customer. I had to chase repeatedly to find out when my order would be dispatched. Poor customer service response and far too long for the item to be delivered. It was bought a a gift and I have sent it back.
I purchased 3 fleeces.
I purchased 3 fleeces.
Only one could be fulfilled the other two ended up being out of stock.
No communications when delayed
No communications when delayed - terrible customer service portal.
Invest in your online offering
- sub standard - kills experience
Bought a couple of pairs of lay back…
Bought a couple of pairs of lay back shorts 4 years a go, still going strong so bought another couple of pairs as they are the comfiest swimming shorts I have ever owned
The UK site doesn't have customer…
The UK site doesn't have customer support and it's support rerouted to the US site who cannot recognise my email and order. My order had been missing for 3 weeks and nobody seems to know where it's gone. Vague and fake answers that you should've received confirmation email, which I didn't, is just poor service and inability to deal with the query. I've been sending them constant emails but haven't received a reply that locates my missing order. Avoid buying from this company!
No link to 'Contact Us' page
No link to 'Contact Us' page
Had a discount code, having accepted this code I then got charged full price.
Also, did not pull my correct details, so it is just being delivered to "Mr."
I would like to be refunded to the difference of the 15% discount code!
Impossible to get Response
I’ve been trying to get in touch for some time now and have contacted Billabong multiple times across variousy platforms Each message has been followed up several times, yet I’ve received no response at all. Customer service seems non-existent for this company. No updates whatsoever on ordered items and status just remains the same after more than a week from purchse, even though they state 3 days delivery. I like their stuff as have purchased from shops etc, but 1st and last that I will be using their website.
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