Bimmerdirect - EuroDirect  レビュー 55

Bimmerdirect - EuroDirect からの回答

2026年3月9日

Hello,

The WhatsApp number has recently changed. You may have contacted it during transition.

If you would have instead sent follow-up email, we would have likely either given you discount or item for free in extreme case. Now that is no longer offered.

This order recalled / refunded. You may proceed to local audio shop in your own country for more help.

Best regards
Xang

Bimmerdirect - EuroDirect からの回答

2026年2月25日

Hello Paul,

Thank you for the kind words. Sorry to hear about the unexpected car problem with your Porsche vehicle. Glad to have helped you with cancelling this order and refunding it before any shipment could occur.

If you need our help in the future, of course let us know and we will provide you a discount, recommendations, etc.


Kind Regards
Xiang

Bimmerdirect - EuroDirect からの回答

2026年2月23日

Hello,


Thank you very much friend. If your shop or yourself need anything else in the future, please contact us via WhatsApp of course.


Kind Regards,
Xiang

Bimmerdirect - EuroDirect からの回答

2026年2月19日 に更新

You have made many mistakes/inaccuracies, showing you are not qualified in Computer Science.

#1 - To begin, Electronics Engineers do not often work as Radio installers. They formally work as engineers in labs creating electrical systems. if you are working in an automotive shop conducting radio installations, you are not an EE. If you have a Computer Science / Computer Coding credential, you can submit it to us and we will correct this. Otherwise, that statement is not logical.

It is likely that you may have become upset at the fact we inform customers to simply purchase equipment on their own from their selected source rather than instead of from automotive shops. Especially in the UK where we recieve hundreds of messages a month from UK shops performing questionable actions. You are in the UK.

If you are conducting installations on vehicles, which it is verified that you are, this is the expected negative jerk reaction.

#2: If you were a real Electrical Engineer in Computer Systems, you would know that Taiwan produces the best chips in the entire world. We are a Taiwanese HQ company and logically use Taiwan chips.

SUNPLUS are ARM-based automotive / appliance chips which are common in many automotive electronics and industrical equipment. This is because they are reliable and can not be reverse-engineered or hacked compared to other ARM chips.

Don't you think this is common sense and important when we are already competing with various Chinese/Taiwanese manufacturers who produce similar product?

If you were a EE, you would have already known this.

It is clearly stated that LINUX devices are ARM based SoC + APIX on the product website, alongside the RAM. Nothing is confusing or misleading about this.

#3: RoadTop and AUTOABC are both SHENZHEN-based operations. They manufacture their own equipment/firmware/etc. PEMP is EU reseller.

Neither RoadTop or AUTOABC use the same firmware or PCB board.

They both have their own firmware, UI and hardware they use. None are interchangeable.

"Shenzhen Route Electronics in Mainland China" does not produce PCB boards for us, the other two chinese manufacturers, or in general. Thier own website clearly tells you this.

You also seem to not know the theroretical difference between mere PCB printing and PCB design. Mere PCB printing is not the same as full PCB engineering. How does an "EE" confuse the two?

#4: LINUX 4.9 is a base version of LINUX. How someone programs the OS to operate, look, feel, etc. is up to the programmer/engineer in studio environment. You should again know this as "EE", correct?

#5: You are not an Electronics Engineer. An Electronics Engineer would have known the basic computer principles above.

If you are conducting installations on vehicles, which it is verified that you are, this is the expected negative jerk reaction when we tell customers to purchase equipment on their own rather than from shops like yours.

Will await your electronics engineer project portfolio and CS degree for correction and review.

PS: It is common knowledge that we highlight desperate shops like yours often in the emails we send to customers to avoid them purchasing equipment from shops.

In that same following email chain, we offer them a link to provide reviews here. Some are good, some are bad. Most outside of UK do not use TrustPilot so we must link them here.

Sorry to hear business is not well or you are angry we inform customers to buy thier own equipment, but leaving nonsense accusations isn't the best way to build relationships.

In the time it took you to write silly nonsense, you could have messaged us directly to obtain customizations like custom boot logos, custom apps, discount pricing, etc. which could have helped your own business. You could have also navigated to "downloads" page and see we write custom firmware / applications which is something no one other than manufacturers can do.

Instead brain power was not used.


Regards
Xiang

Bimmerdirect - EuroDirect からの回答

2026年1月19日 に更新

Hello,

You contacted customer support today via WhatsApp and we replied to your inquiry. You then placed this complaint shortly after.

Please do not order directly from any Asian manufacturer if it is not understood that customs delays and lost packages are a possibility. Instead proceed to local automotive shop or American based reseller.

I have cancelled this order and began initiating refund. You can see this on your billing statement within 7 days generally.


Regards
Luo
EDirect Taiwan

Bimmerdirect - EuroDirect からの回答

2025年12月29日

Thank you very much for your kind words. Thank you for allowing us to fix the situation for you.

If you need anything else, please contact our WhatsApp.


Kind Regards
Xiang

Bimmerdirect - EuroDirect からの回答

2025年12月29日 に更新

Maybe try telling the truth next time.

In fact you reported our last reply to you here because it had screenshots of the emails exposing the truth. We had to reach out to TrustPilot to send them the emails directly and they allowed us to repost the below.

1. You sent a year and VIN range for a vehicle that produced NBT EVO using the BMW official decoder.

We sent you ID5 EVO. If your cars spec sheet is inaccurate and you are too careless to specify ID4 or ID5 at checkout like instructed, then you can not be surprised when sent exactly what your VIN instructs.

2. You did not tell us that you had ID4. WE informed you that YOU had ID4 after you received the item and contacted the free tech support line, and finally showed OUR tech your factory software.

3. Your return was received on December 22nd at midnight during the holiday season... In A US warehouse.

A day later, you sent an angry email during Christmas, a time when any person with functioning logic would know logistics companies like UPS, USPS, etc. are not open for business.

They do not work for us and you must live in a fantasy world if you think they're going to open their doors on Christmas Eve to inform us that the almighty "Disappointed Dan" has returned his package from Asia.

Despite this, we replied to you on Christmas Day a few hours later and refunded the order.

You were also sent a return label roughly 36 hours after being told you would, and were told this directly. This is not rocket science or anything ground-breaking. This is pretty standard, especially for overseas packages where customs paperwork is done for you.

4. 8GB device at "half the price" is comical and we am sure the specs are spoofed as they typically are in that price range.

Knowing that we are only 1/3 large manufacturers of these devices (none of which sell devices for that cheap since the cost of good RAM is especially increasing worldwide), we also know you will never receive a single update and can prove it as spoofed devices are routinley made for persons exactly like yourself. Gloating about a 2GB device spoofed with 8GB software parameters to a manufacturer is a special type of comedy.

5. "Packaging is poor" when the box is a custom, stylish package with clean M// theming, screen protectors on the device and thick foam bolstering on each side is hilarious. Do you know that people can readily see our packaging correctly?

6. "Ordered from another manufacturer" when you were just refunded a few days ago, and all manufacturers are also in Asia, is comical. Receiving a device from a made-up manufacturer during the holidays and almost overnight is impossible and also very comical. Asian companies ship packages in large pallets via the sea.

7. The other thousands upon thousands of worldwide customers who can think logically have benefited from the warranty normally. You were even refunded two days after the device arrived. You may be used to being to lie without correction, but do not be surprised when the truth is presented as it is above.

"Retaliation" is knowing all of this above, deciding to come here in an angry fit, and then try to report the reply showing screenshots which exposed that you did not tell the truth.


Regards
Xiang

Bimmerdirect - EuroDirect からの回答

2025年12月29日

Thank you very much for your review. If you need anything else, please contact us.


Kind Regards
Xiang
EDirect Taiwan

Bimmerdirect - EuroDirect からの回答

2025年12月29日

Thank you for allowing us to fix this issue for you. Our MMI is very popular indeed.

If you need anything else, please contact us.


KInd Regards
Xiang

Bimmerdirect - EuroDirect からの回答

2025年12月8日 に更新

Hello,

Use our WhatsApp number here: +1-213-431-7272.

It is included in the automated reply to any email you send.

After help;

If you do not have the ability to install this device, you will need to consult with a shop or return the device to arrange other plans.

Bimmerdirect - EuroDirect からの回答

2025年12月8日

Thank you very much for your review. If you need any help, you can contact us.

Yes, we deal with dummy persons routinely. We are considering only selling to resellers who will just make their own prices to avoid uneducated persons.


Kind Regards
Kang

Bimmerdirect - EuroDirect からの回答

2025年12月7日

Thank you very much for this review. Yes, it is a simple yet reliable/popular device.

If you would like, please contact us for a free small gift.

Kind Regards
Kang
EDirect Taiwan

Bimmerdirect - EuroDirect からの回答

2026年1月19日

This is a very great fairy tale except for the following:

1. We actively state we do not ship to Germany or any accounts with German data inputted.

You were then sent a polite email telling you this and cancelling your order.

You then came here to save face. Unfortunately, we will like to reply.

2. Your technical jargon does not make sense. You are confusing processor type with software infrastructure. Your RAM statement is not factual either.

3. The alternative you listed is 3x as expensive and merely a resold Chinese module from Shenzhen.

4. If anyone would like a transcript of the conversation, we can send it to you.

Overall you are proving why we do not ship to certain areas.

Have you considered that maybe we’ve experienced a pattern with persons like yourself over 10 years of manufacturing?


Regards
Luo

Bimmerdirect - EuroDirect からの回答

2025年12月6日

Hello,

Thanks for your review. Please contact us for a small free gift.

Bimmerdirect - EuroDirect からの回答

2025年12月4日 に更新

Firstly,

We are Asian company, so the Chinese comment does not make much sense.

Secondly, it is not possible for any other manufacturer to use the same software as us. That again does not make sense and that is not how computers work.

Thirdly, email is NOT how to contact tech support. Tech support is contacted via the WhatsApp number in the manual you were given.

There is no WhatsApp message from a person named “OLI” in our records.

Fourth, there is no such thing as an 8GB device with the same specs, features, etc. for “half the price” unless the specs are being spoofed which is common by smaller resellers or smaller manufacturers.

Go find out for yourself and try posting a review when they ban you or reopen a store under new name. You are not smarter than them.

Lastly, If you are not happy with the device and feel so confident about this claim then you can send it back.

If you are actually a customer, it makes no sense to not use the WhatsApp tech support line, not request to return the device and then to come here to type misinformation.

If sending you 30 pages of PDFs (which you didn’t bother requesting or downloading) and providing tech support via WhatsApp (which you did not appear to use) and half a page of information before purchase (which you manually replied to) is not enough then the last thing you need is a BMW.

This is not logical seeing how thousands of others use these devices and everything else corrected above.

You can contact us to return the device and then enjoy a visit to your local automotive audio shop in your own country. We will refund the price paid and then add you to our Asian prohibition list so other Chinese or Taiwanese manufacturers can be aware.

Seeing how there is no order number or full name attached to this review, it is confusing how you expect anyone to help you. Likewise with the above inconsistencies.



Regards
Kang
EDirect Taiwan

Bimmerdirect - EuroDirect からの回答

2025年11月20日

Hello,

This is not truthful. Your own bank and PayPal forced you to lose the dispute for that reason alone.

- Firstly, you contacted us demanding to keep the item and receive a full refund.

This is not logical and violates the terms of service with PayPal and any bank in existence.

You are not allowed to keep an item without returning it + receive a refund. You must return the item.

- When our technician was contacted by you, you did not tell him the name of the shop you had this device installed by nor the chance to actually fix the issue.

- The tech eventually gave up and recommended you simply return the device for a refund.

You refused many times.

- Instead you placed a dispute and we were forced to show PayPal and your bank all messages. These messages showed your behavior and refusal to comply.

This is why you lost the dispute.

You must have eventually realized this because you eventually sent back the device months later. At that point, the damage had already been done in the eyes of PayPal, your bank and us.

- We have thousands of customers worldwide a month, most who are happy.

The irony in calling us “scammers” when we simply instructed you to return an item for a refund is again very disturbing.

- There is no one owner of this company. We are an electronics manufacturing plant in Asia. You spoke with a very kind technician who made many attempts to help you.

Although PayPal awarded us both the transaction amount for the device, we will conduct a refund on our end since you eventually complied and sent the item back.

Allow (30) days to see this on your account.

Delete this review, learn the lesson and we will simply push the refund.

In the future, please do not repeat this behavior as both PayPal and your bank can permanently ban you from their platforms for suspected fraud.


Kind Regards
Kang
EDirect Taiwan