Bioidhealth レビュー 

Bioidhealth からの回答

2026年4月2日

It is so wonderful to hear that you felt supported and understood during your journey with us. We truly appreciate you taking the time to share such a kind review.

Knowing that you are excited to start this next chapter and get back to feeling like your old self really means the world to our team. We are fully committed to supporting you every step of the way as you move forward.

Thank you for your high recommendation, and we look forward to seeing you again soon!

Bioidhealth からの回答

2026年4月1日

We really appreciate your feedback! It’s great to know that you enjoyed the experience and felt well-supported by our team. We believe everyone should have the time and information they need to make the right decision for their health without any pressure. Thanks again for sharing your experience!

Bioidhealth からの回答

2026年4月2日

Thank you for taking the time to share your feedback with us.

We’re really pleased to hear that you found your call with Jennifer friendly and informative. We understand that our pricing may not suit everyone, and we appreciate your honesty. Our fees reflect the comprehensive nature of the service, including the personalised plans, bioidentical prescriptions bespoke to your individual needs and detailed blood testing we provide.

That said, we completely understand that this may not be something you wish to pursue at this time. Should your circumstances change, we would be more than happy to support you in the future.

Thank you again for your feedback, and we wish you all the best.

Kind regards
Team Bio ID

Bioidhealth からの回答

2026年4月6日 に更新

We’re sorry to hear about your experience and understand how frustrating this must have been.

We’d really like to look into this for you and make things right. Could you please provide us with a few more details, such as your full name and email address, the date and time of the scheduled call, and the method of the request of the call back.

Once we have this information, we’ll investigate what happened and get back to you as soon as possible.

Update:
Unfortunately, as you have not responded to our request for further information, we are unable to look into this for you. If you would be able to provide us with some additional information to help us identify your record on our system, we would be happy to investigate and provide an in depth response.

We look forward to hearing from you soon.

Kind regards
Team Bio ID

Bioidhealth からの回答

2026年3月31日

Thank you so much for sharing your incredible journey with us. Reading that you are starting to feel like you did in your 20s actually gave us chills!

It sounds like it has been a very difficult three years for you, and we are just so glad you finally found the clarity and support you deserved. We'll be sure to pass your lovely comments on to Chelsea and Pazy. They both take so much pride in making sure our patients feel heard, so they will be absolutely thrilled to know they made such a positive impact.

We are so happy that you are feeling like yourself again after only three weeks. Enjoy that newfound energy and the relief of being ache-free! You’ve certainly earned this, and we are honoured to be a part of your health journey. Thank you for being part of the BioID family!

Bioidhealth からの回答

2026年4月1日

Thank you for your feedback, and we’re sorry to hear that your experience has felt frustrating.

Our team reached out because you had previously contacted us for support, and we want to ensure that every patient receives the most appropriate care and guidance based on their needs, including discussing any important results. That said, we completely respect your decision and understand that you do not wish to proceed with our service.

We sincerely apologise if our follow-up felt excessive or unwelcome. We have now removed your details from our marketing and contact lists, and you will not receive any further outreach from us.

Thank you again for bringing this to our attention, and we wish you all the best moving forward.

Kind regards
Team Bio ID

Bioidhealth からの回答

2026年3月30日

Thank you so much for sharing such a heartfelt and honest review! It is truly wonderful to hear how much of a difference this has made for you already.

Exhaustion like that can feel so heavy, especially when it starts stealing the joy from the things you used to love. We are so glad you decided to reach out and that you’re already starting to feel more like yourself only a month into your treatment. It is also completely understandable to feel "too young" for this. It is a common hurdle, and we’re so pleased that talking to Lisa helped show you that you’re definitely not alone.

Lisa is indeed a star, and we'll be certain to pass your kind words along to her. She will be so encouraged to hear that her support has helped you get that grip on your health you were looking for this year.

We are so glad to have you with us, and we look forward to seeing you at your follow up appointments soon!

Bioidhealth からの回答

2026年3月25日

Thank you so much for taking the time to share your journey with us! It’s wonderful to hear that Dr Norton provided the clarity you needed right from the start.

We’re especially happy to know you’re feeling the benefits in your sleep and energy levels because those "gradual but noticeable" changes truly make all the difference. We’ll be sure to pass your kind words along to the doctor and the rest of the team. We are so glad to have you with us!

Bioidhealth からの回答

2026年3月24日

Thank you so much for sharing such an honest and heartfelt account of your journey with us. We are all absolutely thrilled to hear how much of a difference the bio-identical hormones have made for you!

We know how exhausting and frustrating it can be to navigate menopause, especially after trying several options that didn't provide the relief you deserved. Knowing that you are finally getting a full night’s sleep and that those flushes have stopped truly makes our day. We also hear you regarding the anxiety. While it can be a gradual process, we are so glad it is moving in the right direction and we are right here with you as we continue to fine-tune things.

We will be sure to share your lovely feedback with Ros and the rest of the team; they will be so happy to know their support meant so much to you.

We are already looking forward to catching up with you after your next blood tests in 8 weeks to see how you’re getting on. Thank you for trusting us with your care and for recommending us so highly!

Bioidhealth からの回答

2026年4月16日

We are sorry to learn that you feel disappointed with your experience, and we appreciate you taking the time to share your feedback.

Following a thorough review of your case, we are satisfied that the clinical care provided was appropriate and delivered in accordance with our established protocols and regulatory standards.

As a regulated healthcare provider, patient safety remains our highest priority. Prescriptions cannot be issued on demand, and all medications, particularly those that are controlled, require appropriate clinical assessment and safety checks prior to prescribing. These processes are essential to ensure safe and responsible care and cannot be bypassed under any circumstances.

We recognise the importance of continuity of care. In this instance, we arranged for your blood test to be conducted earlier than originally scheduled to help minimise any potential interruption to your treatment, while still adhering to clinical guidance. Your results indicated an improvement in your levels, suggesting that the treatment was clinically effective.

In relation to communication, while it is not operationally feasible to provide routine bi-weekly calls for all patients, we can confirm that updates were shared via email regarding your treatment timeline, and our team remained in contact with you in relation to your prescription. We are sorry if this did not meet your expectations.

We would also like to reassure you that your concerns were fully investigated by both our Operations Director and the clinician involved. A formal response was provided in line with our complaints policy, and a refund was issued in accordance with our refund criteria. A gesture of goodwill was also offered following this process.

We regret that your experience did not meet your expectations. However, based on our review, we are confident that appropriate clinical care was delivered and that all procedures were followed with patient safety as the central priority.

Thank you again for your feedback.

Kind regards
Team Bio ID

Bioidhealth からの回答

2026年3月23日

Thank you so much for such a kind review! We are really glad we could get your blood tests and results sorted quickly so you could start your treatment without any delay.

It’s lovely to hear that you felt well looked after and that our team’s friendly approach made a difference for you. We always aim to make the process as smooth and supportive as possible, so your feedback truly means a lot to all of us.

We are here whenever you need us next!

Bioidhealth からの回答

2026年3月20日

Thank you so much for sharing such a lovely review! It’s our goal to ensure every patient feels heard and supported, so it's wonderful to know that Lisa and Chantel helped turn a daunting experience into an empowering one for you. Thank you for trusting us with your care, we'll be sure to pass your praise along to the rest of the team!

Bioidhealth からの回答

2026年3月19日

Thank you so much for sharing such a kind and heartfelt review! We were truly sorry to hear about the difficult experience you had previously, but it brings our entire team so much joy to know that choosing BioID has been the best decision for you. Our goal is to ensure every patient feels heard, supported, and fully informed at every stage of their journey, so hearing that our care and communication have made such a positive impact means the world to us. We are so glad to be part of your wellness journey and look forward to continuing to provide you with the high standard of service you deserve.

Bioidhealth からの回答

2026年3月16日

Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you have raised regarding your consultation and overall interaction with our team.

This is certainly not the level of service or professionalism we aim to provide, and we take comments like yours very seriously. We are currently reviewing the issues you have outlined so that we can fully understand what happened.

Our team will investigate this matter and we hope to provide you with a full response within five working days.

Thank you again for bringing this to our attention.

Kind regards
Bio ID Team

Bioidhealth からの回答

2026年3月16日

Thank you so much for sharing your story with us! We are so glad to hear that you felt listened to and understood from the very first moment. Lorraine will be delighted to know she made you feel supported, and it’s great that having your blood work done at home made things a little easier for you!

We completely understand that the cost is a significant investment. We strive to provide the highest level of personalised care and professional guidance to ensure you feel like yourself again, as you truly deserve to. We are so excited for your journey to officially begin next week!

Bioidhealth からの回答

2026年3月16日

Thank you so much for sharing such a kind recommendation! There is nothing more important to us than making sure our patients feel like they are in safe and kind hands. We will be sure to pass your thanks along to Ella and Lisa because they will be thrilled to hear they knew exactly how to help. We are so glad you are part of our community now!

Bioidhealth からの回答

2026年3月13日

Thank you so much for sharing this! We are so glad you found us. It’s wonderful to hear that we could get everything sorted for you within a week because we know how frustrating those long wait times can be when you just want to feel like yourself again. We’re so happy to be part of your journey to feeling 100%!

Bioidhealth からの回答

2026年3月13日

Thank you so much for such a lovely review! It truly makes our day to hear that you've had an awesome experience from the very first moment you reached out. Ros is absolutely wonderful and she always goes above and beyond to help our patients feel informed and comfortable, so we will be sure to share your kind words with her personally. We know it will mean the world to her! We are so glad to have you with us and we're always here whenever you need a hand.

Bioidhealth からの回答

2026年3月12日

What a lovely message! We are so glad Lisa could provide the professional and warm support you deserved. We'll make sure she sees this. Thank you for trusting us with your care, we truly appreciate it!

Bioidhealth からの回答

2026年3月11日

Thank you so much for the lovely feedback! We really appreciate hearing that the process was easy and that you felt supported. It’s wonderful to have you with us, and we look forward to taking care of you during your treatment journey.