This service has been amazing. Going from not feeling listened to as an individual then finding Lisa and the team, who understood, listened, fully investigated my results and planned a treatment to su... もっと見る
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Chased results and someone got back to me but my consultant didn’t turn up to my spot today at 3pm. Rang general line and it seems there’s a mix up as she said under her breath 3.40 but then said actu... もっと見る
It has been a great experience so far, the ladies I've spoken to are knowledgeable and go in depth to explain every aspect. I felt completely comfortable and able to ask any questions throughout th... もっと見る
企業が回答しました
Nothing is more important than your health and when taking hormone replacement therapy you need to feel confident that you are being properly looked after by professional people. I have recently s... もっと見る
企業が回答しました
企業情報
当該企業による記述
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
当該企業による記述
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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4.0
ほぼ満足
500件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy with everything.
2026年5月9日
自発的なレビュー
This service has been amazing
This service has been amazing. Going from not feeling listened to as an individual then finding Lisa and the team, who understood, listened, fully investigated my results and planned a treatment to suit me personally with what I need. I can't thank them enough. Looking forward to starting treatment and get back to feeling more myself.
2026年5月9日
自発的なレビュー
Consultant Absence
Chased results and someone got back to me but my consultant didn’t turn up to my spot today at 3pm. Rang general line and it seems there’s a mix up as she said under her breath 3.40 but then said actually it is 3pm. She said she would notify consultant I’m waiting but the consultant has still not turned up to the call. Very unprofessional.
2026年5月8日
自発的なレビュー
Very Good Company To Deal With
Have been with Bio ID since last Nov. Its been abit of a rocky road to get my HRT to the correct levels...which to be fair, they do tell you that in the first place. My Clinician is Tayyub who has been a star! He always replies to emails or makes an appt for a video call if I have any problems. He is reassuring and sympathetic. He is very knowledgeable. The whole team there are very proactive . I would absolutely recommend them
2025年11月19日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for sharing your experience with us. We know the HRT journey can sometimes take time while finding the right balance, so it means a lot to hear you’ve felt supported throughout. We’re especially happy to hear how much support Tayyub has given you along the way. We’ll make sure your lovely words are passed on to him and the team.
Thank you again for your trust and recommendation, it truly means so much to us.
Bioidhealth からの回答
Thank you so much for your lovely feedback. We’re so happy to hear you found the process quick and easy, and that the test kit felt affordable too. We really appreciate you taking the time to share your experience with us.
At the start helpful then some problems
At the start of wry helpful then some issues along the way making the process stressful and not flowing. A delay in meds as wasn’t aware had to fill a repeat prescription request that went to my junk. I had to follow up. No reply on the phone for a day.
2026年5月6日
自発的なレビュー
Nothing is more important than your…
Nothing is more important than your health and when taking hormone replacement therapy you need to feel confident that you are being properly looked after by professional people.
I have recently started taking trt and have had a few concerns. But I have either called or emailed Bioidhealth and they have taken care of things immediately. Lydia has been absolutely amazing and has been incredibly helpful in getting me the help and advice I need. The company as a whole are very professional and I am really pleased with how everything is going regarding regular blood tests and regular reviews. The consultants are amazing too with face to face video calls giving you that extra peace of mind and confidence. I highly recommend this company to anyone wishing to go on to hrt.
A big thank you to all of you
2026年5月5日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
We understand that starting TRT can feel a bit overwhelming at first, so it’s great to hear that you felt supported and reassured along the way. We’ll be sure to pass your lovely feedback on to Lydia, she’ll be so pleased to hear this.
We’re glad the ongoing reviews, blood tests, and video consultations have helped you feel confident in your care. That’s exactly what we want for every patient.
Thank you again for your trust in us, it truly means a lot.
Great experience so far
It has been a great experience so far, the ladies I've spoken to are knowledgeable and go in depth to explain every aspect.
I felt completely comfortable and able to ask any questions throughout the entire process.
So glad I decided to go with Bio ID, was recommended by a friend who has been on the plan a while now.
Thank you Chelsea, Chantell & Jennifer
2026年5月2日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for such a lovely review, it really means a lot to us. We’re so glad to hear you’ve had a great experience and felt comfortable asking questions every step of the way. That’s exactly what we aim for.
We’ll be sure to pass your kind words on to Chelsea, Chantell, and Jennifer, they’ll really appreciate it. It’s also wonderful to hear that a friend recommended us, that kind of trust means everything to us.
We’re really glad you chose Bio ID, and we’re here for you whenever you need us.
Chantelle was excellent!
Chantelle listened to me carefully and put me at ease. She got some action point for me to go forward and overall it was a very pleasant and helpful conversation.
2026年5月2日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for sharing this with us, it really means a lot. We’re so pleased to hear that Chantelle made you feel at ease and took the time to listen carefully. That’s exactly the kind of support we aim to provide.
We’re glad the conversation felt helpful and that you’ve got clear next steps to move forward. We’ll make sure Chantelle sees your kind words, it will mean a great deal to her.
We’re always here if you need anything else along the way.
5* Service and Products - Highly Recommended
From the initial consultation with Jennifer Wilson, who was super friendly and so helpful, Bio ID have been amazing. Such an easy process including coming to my home to take bloods, results back very swiftly and the follow on consultation with clinician making recommendations and timely despatch of the prescription. After only a few weeks of using the prescriptions prescribed I am feeling 100% better and more myself. I would highly recommend Bio ID as an alternative to the generic drugs prescribed by GP. Worth every penny to feel back to my old happy self! :)
2026年5月1日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for sharing this, it truly means a lot to us.
We’re so glad to hear that Jennifer made you feel comfortable and supported from the very start. She’ll be really happy to know she made such a positive impact. It’s also great to hear that the whole process felt smooth for you, from the home blood test to receiving your results and treatment so quickly.
Most importantly, we’re so pleased that you’re already feeling like yourself again. That’s exactly what we aim for, and hearing this makes everything we do worthwhile.
Thank you as well for recommending us. It means a great deal that you trust us with your care. If you ever need anything, we’re always here for you.
Bioidhealth からの回答
We’re really happy to hear this. We know how uncomfortable water infections can be, so it’s such a relief to know things have improved for you. Thank you for sharing your experience with us, it truly means a lot.
Professional Frienly Service
Professional, friendly, reliable, very knowledgable help is always at hand and they talk you through, service has been very good
2026年4月30日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for sharing this. We’re really glad you’ve had such a positive experience and felt supported along the way. That’s exactly what we’re here for.
At first the kit looked a bit…
At first the kit looked a bit overwhelming but once I took a beat and read the clear instructions it was a breeze so much better than pricking a finger and trying to massage out enough blood - pain free process and looking forward to getting the results
2026年4月21日
Bioidhealth からの回答
We’re really happy to hear that it felt easy once you took a moment to go through the instructions. We know it can look a bit overwhelming at first, so it’s great to hear it all made sense in the end. Even better that the process was pain-free for you.
Thanks so much for sharing your experience with us, and we’re looking forward to getting your results back to you soon.
Great company and service
Both consultants explained everything really well. A thorough consultation on extensive blood tests and no pressure selling and only recommend what is needed.
2026年4月29日
自発的なレビュー
Bioidhealth からの回答
We’re glad to hear this. It’s great that both consultants were able to explain everything clearly and take the time with your blood tests. We always want you to feel informed and never pressured, just supported in making the right decision for you. Thanks so much for sharing your experience with us.
I have had a very poor experience with…
I have had a very poor experience with Biohealth ID. At the beginning I felt very reassured and positive about the process. I received my medication and from then on, the service has been poor. I had to chase to make my 10 week appointment and didn’t receive my medication until 2 months due to stock issues. That was January and I haven’t heard anything since. I have been very disappointed in the whole experience and feel it’s been a complete waste of money.
2026年4月29日
自発的なレビュー
Bioidhealth からの回答
Thank you for sharing your feedback. We are really sorry to hear about your experience and that we haven’t met your expectations.
It is good to know that your initial experience felt reassuring, but we sincerely apologise for any issues that followed and we understand how frustrating this must have been.
We recognise that ongoing support and regular follow-ups are a key part of your journey.
We have emailed you directly to follow this up, so please do respond to our email and let us know when would be most convenient for a call to discuss this further.
Thank you again for your feedback. It is invaluable in helping us improve our service.
Kind Regards
Team Bio ID
They’re doing mass promoting on…
They’re doing mass promoting on Instagram initial consult for £20 which then feels like you’re having a consult with someone reading from a script. I was put onto someone called Jennifer Wilson she was prompt to send me some info on prescription ingredients as I’d asked but since then communication has been poor.
I needed blood tests which they also sell but I have my own contact for this so went off to grab more results and came back to them with the tests they required only to receive zero response from that point onwards.
I have now moved on to a different provider for lack of communication reasons.
2026年4月6日
自発的なレビュー
Bioidhealth からの回答
Thank you for your feedback. We are sorry to hear that your experience didn’t meet expectations.
We aim to make our initial consultations accessible, informative, and to feel personal and tailored rather than scripted. Your comments on this are genuinely appreciated and will be shared with our team for review.
It’s good to hear that Jennifer was prompt in providing the information you requested initially, but we sincerely apologise for any drop in communication afterwards.
We also respect your decision to move on to use another provider.
We have messaged you directly regarding your experience. Please do respond to us there if you would like to go through your concerns in more detail. We would really welcome the opportunity to look into this further and make things right.
Thank you again for your feedback.
Kind Regards, Team Bio ID
Bioidhealth からの回答
Thanks so much for your kind words. We’re really glad you found the process quick and easy, that’s exactly what we aim for. If you ever need anything or have questions down the line, we’re always here to help.
Kit came very quickly
Kit came very quickly. Great instructions and surprisingly painless. Just got to wait for results.
2026年4月15日
Bioidhealth からの回答
Thanks so much for sharing this. We’re really glad to hear the kit arrived quickly and that everything was easy to follow and even better that it wasn’t as uncomfortable as expected.
We know the waiting part can be a bit of a test of patience, but we’ll make sure your results are with you as soon as possible. If you need anything in the meantime, we’re always here to help.
We appreciate you taking the time to leave a review.
Stay well clear of Bio Id health!
Keep well clear of this company! Purchased a kit, they took my money and never sent it. I have contacted them several times, each email gets ignored. I have raised a dispute with my bank to get my money back, do not use this company!
2026年4月21日
自発的なレビュー
Bioidhealth からの回答
We’re very sorry to hear about your experience and understand how frustrating this must be.
This certainly isn’t the level of service we aim to provide, and we take concerns like this very seriously. We have reached out to you directly through the Trustpilot system to request a few additional details so we can investigate this matter thoroughly and work towards a resolution as quickly as possible.
If you’re able to respond with the requested information, we’ll prioritise your case and do everything we can to assist.
Thank you for bringing this to our attention.
Kind regards
Team Bio ID
I can't recommend this company enough
I can't recommend this company enough, my life has turned around since taking the new bio identical HRT with BioID, its like night and day!!
I'd like to put an extra special thanks out to Chelsie Anderson who has been there holding my hand from the very fist phone call, what a diamond she is, totally gets how you are feeling and really wants to help, can't fault any of this process in any shape or form. And thank god for feeling human again!!
2026年4月20日
自発的なレビュー
Bioidhealth からの回答
Thank you so much for taking the time to share this. It really means a lot to us to hear how much of a difference this has made in your life.
We’re genuinely so happy that you’re feeling like yourself again, that “night and day” change is exactly what we hope for every patient. And your kind words about Chelsie are just lovely, we’ll make sure she sees this. She truly cares, and it shows in the way she supports every step of the journey.
Thank you again for trusting us and for sharing your experience. It’s messages like yours that remind us why we do what we do.
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