Bioidhealth レビュー 

Bioidhealth からの回答

2026年2月16日

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience, we understand how frustrating and worrying it must have felt to book and pay for an appointment and then not receive a call or email response.

Please be assured that we take comments like this very seriously. We would never want any patient to feel ignored or misled. In order for us to properly investigate what happened and resolve this for you as quickly as possible, we’ll need a few more details so we have requested these through the Trust Pilot system.

We genuinely value our patients and are committed to providing a reliable and professional service. We hope you’ll give us the opportunity to look into this and make things right.

Kind regards
Bio ID Team

Bioidhealth からの回答

2026年2月13日

This is so lovely to read, thank you so much for sharing this. It truly means the world to us.

We’re so glad you felt heard and supported from the very beginning, and even happier that you’re already seeing and feeling such amazing results. That’s exactly why we do what we do.

Bioidhealth からの回答

2026年2月13日

Thank you for sharing this. Lorraine will be so happy to hear your kind words, she really does care about making those first calls feel reassuring and clear. We're so glad you’re all booked in for your bloods and moving forward. It’s such a positive first step.

Bioidhealth からの回答

2026年2月12日

Thank you so much for taking the time to share this. It honestly means a lot to us, especially knowing you’ve experienced care elsewhere and can truly see the difference.

We'll make sure Jodie sees your message. She’ll be so happy to hear this. She genuinely cares about the people she supports, so it’s wonderful to know that came through in your experience.

We’re really grateful for your trust and your recommendation. Supporting both men and women on their TRT and HRT journey is something we take seriously, and feedback like yours reminds us why we do what we do.

Bioidhealth からの回答

2026年2月10日

That’s great to hear. Fingers crossed the kit arrives with you very soon. If you need anything at all while you’re waiting, just let us know.

Bioidhealth からの回答

2026年2月6日

Thank you so much for sharing your experience. Reading your story really means a lot to us. We know how challenging it can be to manage your own health while caring for a loved one, and it’s wonderful to hear that your energy, strength, and mood have improved since starting your treatment.

Dr Norton and the team will be thrilled to hear your kind words. It’s exactly why we strive to provide personalised care, especially for patients with complex needs. Lisa will also be happy to know her support has made a difference in helping you stay on track.

Investing in yourself is never easy, but it sounds like it’s truly paid off, not just for you but for your family as well. Thank you for trusting us and for recognising the effort we put into each patient’s journey.

We’re so glad to have you with us and look forward to continuing to support your health and wellbeing.

Bioidhealth からの回答

2026年2月5日

Thank you so much for sharing this, it really means a lot to us.

We’re so glad to hear that your journey so far, from your consultation with Ros, to your home bloods, and your one-to-one call with Tayyub, has helped everything start to make sense. That moment when the results finally connect the dots with how you’ve been feeling can be incredibly validating.

It’s great to hear you now have clarity around where your HRT and vitamin levels have been low, and we’re excited for you as you begin your tailor-made prescription. We truly hope you start to see the improvements you’re looking for very soon.

Thank you again for trusting us with your care and for taking the time to leave such thoughtful feedback. It really does mean a lot to the whole team.

Bioidhealth からの回答

2026年2月6日

Thank you for your patience while we raised your concerns with our Senior Management Team.

Following a further review, we confirm that your refund request was fully investigated in accordance with our refunds policy, details of which were provided to you at the time your request was submitted. I can confirm that all services covered by your payment have been provided, including blood testing, consultations, and prescriptions.

In line with our Terms and Conditions, once a private prescription has been dispensed and the medication dispatched, it is not eligible for return, exchange, or refund except in limited circumstances. This policy is consistent with the Human Medicines Regulations 2012, the professional standards of the General Pharmaceutical Council, and relevant health and safety regulations. Furthermore, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, dispensed prescription medications are exempt from the right to cancel, as they are individually prescribed, unsuitable for return, and intended for human consumption. Refunds are therefore only considered in exceptional circumstances, such as where the medication supplied does not match the prescription, arrives damaged or defective, or where a dispensing or clinical error attributable to our service has occurred.

In light of the above, we confirm that all processes and procedures were followed correctly and in accordance with the treatment plan offered and agreed to within your signed consent form, which also confirms your understanding that dispensed prescriptions are non-refundable.

Should you require any further clarification, please do not hesitate to contact us.

Bioidhealth からの回答

2026年2月2日

That’s wonderful to hear! We're so glad our team could put you at ease and make the process feel simple.

Bioidhealth からの回答

2026年2月2日

We're so happy to hear this! It’s wonderful that the treatment has helped you feel so much better, and we're glad the booking process was easy for you. Thank you for sharing your experience!

Bioidhealth からの回答

2026年2月2日 に更新

We're thrilled to hear this! Knowing that the treatment has truly changed your life and that our team could support you means so much. Thank you for sharing your experience. It’s incredibly rewarding to see such a positive impact!

Bioidhealth からの回答

2026年1月26日

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience, particularly after such a positive initial conversation with our customer service team.

We understand how frustrating it is to follow up with questions and not receive a response, and we sincerely apologise for the lack of communication you’ve encountered. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.

We would welcome the opportunity to look into this further and understand what may have gone wrong. If you would be able to provide us with further information to allow us to identify you on our internal systems, we will do our best to find out what has happened and provide you with some answers.

Thank you again for your feedback, it helps us identify areas where we need to improve, and we hope we can restore your confidence in our service.

The Bio ID Team

Bioidhealth からの回答

2026年1月23日

Thank you so much for sharing your experience! We’re really glad everything went smoothly, from the blood test to the consultations, and that you felt well supported throughout. It means a lot to hear that you found the process clear and the treatments helpful.

Bioidhealth からの回答

2026年1月26日

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We understand how concerning it is not to receive an order and then be unable to get a response.

Please accept our sincere apologies for the inconvenience caused. We are currently looking into this matter as a priority and will be contacting you directly using the contact details we have on file to resolve this as quickly as possible.

Thank you for your patience, and we appreciate you giving us the opportunity to put this right.

Kind regards
The Bio ID Team

Bioidhealth からの回答

2026年1月21日

Thank you for the feedback. We’re happy to hear it was easy to understand and explained in simple steps.

Bioidhealth からの回答

2026年1月20日

Thank you so much for sharing this. We’re really glad you felt supported and never pressured, and that Jodie took the time to understand your situation. It means a lot to hear you felt comfortable coming back once you had clarity, and we’re pleased to be supporting you moving forward.

Bioidhealth からの回答

2026年1月16日

Thank you so much for sharing your experience. We’re really glad to hear that your journey with Bioidhealth has been smooth from consultation to treatment, and that your symptoms are finally coming under control. Knowing that you’re feeling better and regaining your quality of life makes everything we do worthwhile. We look forward to supporting you through your upcoming review and beyond.

Bioidhealth からの回答

2026年1月15日

We’re really sorry to hear about your experience, and thank you for taking the time to explain what happened.

We understand how frustrating this must have been, especially when you made it clear you wanted to cancel and then felt things continued without your consent. That’s not the experience we aim to provide, and we sincerely apologise for the confusion around your appointments and the mixed messages you received.

The cancellation process should be clear, timely, and respectful of your decision. It’s clear from your review that we didn’t get this right, and we’re very sorry for the stress and inconvenience this has caused you.

We’d really like the chance to put this right for you as quickly as possible. One of our team will be in touch with you through the contact details we hold for you on file, to allow us to take the necessary steps to rectify this for you. We look forward to speaking to you soon.

Bioidhealth からの回答

2026年1月15日

Thank you so much for your kind words. We’re really glad our team could help answer your questions and that you had a positive experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.

Bioidhealth からの回答

2026年1月12日 に更新

Thanks a bunch for the awesome review. We are so happy you had a great experience. It really means a lot to us.