Birchbourne レビュー 11

Honestly don’t waist your money or time! Item arrived about 3 weeks after purchase, nothing like as described or the photo on their website. Informed customer service. They sent what looks like a generic apology and offered a 20% refund For some absolute tat. It’s a Con.

Ordered an item, took 18 days to arrive. When it finally came the wrong size was sent. Tried to ask for a return/ refund.

Was offered discounts (40%) which to me makes it feel like why did I even pay the original amount if this is a viable option. Declined the offer and now being ignored.

Recently purchased an item, eventually arrived after many emails
When an item actually arrived it was nothing like the item purchased
This is a scam site who pretends to sell items
I don’t care about trying to get a refund as it doesn’t stop them from doing it again to others
Do not buy from this site or prepared to be scammed
Advertised linen actually received polyester

My goodness folks, just read the reviews – 7 of them, all allegedly from different customers yet practically all the same, and no recent ones either good or bad!.
Smacks to me of being far from genuine.
Please, please, please don’t throw your money away by buying from this Company – consider giving it to a worthwhile Charity instead – I wish I had…..
I threw my money away on a pair of men’s mule sandals grossly overpriced at £34.99p. purchased for an upcoming foreign break.

No 1 - Delivery:
Basically, the website suggested that delivery of my order, allowing for weekends, should have been 4 to 7 days.
After 9 days a sympathetic response to an inquiry I made with them informed me that the time frame of 4 – 7 days is “…. an estimated window only and cannot be guaranteed” and that the order was “with our partner logistics provider and progressing through transit”
It also stated that tracking indicated the goods were still in CHINA, which if I’d known that’s where they were originating from I would have stayed well clear having been burned by cheap Chinese tat before and I swore I’d never do it again. Nowhere on their website is China ever referred to…..
They actually arrived after 12 days, missing the break they were intended for, which isn’t good.

No 2 - Quality:
THESE ARE QUITE CLEARLY NOT THE MULES DEPICTED IN THE ONLINE PHOTO’S AND THE WRONG SIZE!!
Apart from them sending me a size 42 (UK 8) when I ordered a size 43 (UK 9) - I can honestly say I’ve never seen as much cheap tat in my life. They cannot be described as anything other. They are flimsy, ugly and look exactly what they are – cheap and nasty!
These are typical of the same inferior Chinese manufacturing quality I have previously experienced.
They DO NOT resemble the sandals I ordered at all and the quality beggars belief. If these were in a shop you’d just walk by and expect them to be priced at £1.99 maximum – and even then you probably wouldn’t pay it.

Despite requesting a return and refund within 2 hours of receipt on the 14th May, they make you jump through hoops using every delaying tactic in the book in the hope you give it up as a bad job.
They’ve absolutely no intention whatsoever of giving you a refund. They even attempt the old “We’ll refund you 20% and you keep the shoes”

I DON’T WANT THE SHOES – THEY’RE VILE, I WANT TO RETURN THEM AND HAVE A FULL REFUND, NOTHING MORE, NOTHING LESS. IS THAT TOO HARD TO UNDERSTAND?

Fortunately for me these were purchased by Barclaycard so under their ‘Chargeback Protection Scheme’, I do have some recourse, which would naturally be a further embarrassment to Bitchbourne (not that they care), but it’s with Barclaycard now so I’ll just have to wait patiently for an outcome….
So, what a horrible experience I’ve had.
I, personally, will NEVER be using Birchbourne again and consider them to me a highly immoral and disgusting company, and I only hope some benefit comes from my review and that others heed the warning and stay well clear……

I purchased a winter coat and it keeps me warm without being bulky. The stitching and fabric appear to be durable so far

Love the elegant designs. Perfect for both office wear and dinner outings. Prices are reasonable for the quality.

I purchased a blouse recently and was impressed by how soft the fabric feels on the skin. It also washes well.

Love the elegant designs. Perfect for both office wear and dinner outings. Prices are reasonable for the quality.

I ordered a casual dress and was pleasantly surprised by the fabric quality and fit . It looked exactly like the photos and felt comfortable all day

I ordered a casual dress and was pleasantly surprised by the fabric quality and fit. It looked exactly like the photos and felt comfortable all day.