A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... もっと見る
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Outstanding Service from Birchwood Motors! I had a fantastic experience with Birchwood Motors and couldn’t be happier with the service I received. The whole process was quick, smooth and... もっと見る
After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... もっと見る
So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... もっと見る
企業情報
当該企業による記述
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
連絡先
The Filling Station, Penarth Road, CF11 8TW, Cardiff, 英国
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
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A very Professional and Friendly Service
I was fortunate in purchasing a very nice VW Golf and given a very reasonable price for my part exchange at Birchwood Motors; I also received a very friendly, helpful and professional service from Alex, he also sorted out all the documentation I required for the retention of my private registration plate, including the transfer of my plate to my new car and even provided me with my new private plates!
I would certainly recommend using this company when looking for a vehicle and I would definitely consider using them again in the future.
Thank you Alex
Top Service.
Alex made the whole experience easy and smooth. Nothing was too much trouble for him and he gave us plenty of information. We had a small issue when the car was delivered, but having spoken to Alex about it, he rectified it straight away. I wouldn't hesitate to use them again.
I got a great car exactly as…
I got a great car exactly as advertised.Alex and the team were very helpful throughout.

Birchwood Motors からの回答
Really friendly and professional
Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

Birchwood Motors からの回答
Great service by alex everything was…
Great service by alex everything was explained well .

Birchwood Motors からの回答
Alex was a great help in the purchase…
Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

Birchwood Motors からの回答
Alex was great made the whole process…
Alex was great made the whole process quick and easy.

Birchwood Motors からの回答
Overall Great
Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.
I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.
The car was very reasonably priced for its age/condition, as was the other car from them I considered.
Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.
Overall, I'd really recommend Birchwood.

Birchwood Motors からの回答
Great buying experience
Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

Birchwood Motors からの回答
Bought the car blind, everything was super
Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

Birchwood Motors からの回答
Fantastic Customer Service
Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

Birchwood Motors からの回答
Recently bought my new car from…
Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

Birchwood Motors からの回答
Great
I recently purchased two cars though Morgan at Birchwood Motors.Morgan is very professional, helpful and has all the knowledge. Definitely Top place in Cardiff to buy a car if you are looking for a new one. Would 100% recommend Birchwood Motors, 10/10! Thank you

Birchwood Motors からの回答
Excellent buying experience.
An excellent experience of buying a used car from Birchwood motors. Full credit both to Alex and to Morgan who sets the tone for a professional and courteous service. There was one little problem which has been swiftly resolved, so I would thoroughly recommend this garage and the team there.

Birchwood Motors からの回答
Amazing experience!
Had an amazing experience at Birchwood Motors! Alex was professional, knowledgeable, and made the whole process smooth and stress-free. He went above and beyond to help us buy our perfect car. Highly recommend Alex and the team—5 stars!

Birchwood Motors からの回答
Fantastic Experience Buying My Hyundai i20 from Alex at Birchwood Motors!
I recently purchased a Hyundai i20 from Alex at Birchwood Motors, and I couldn't be happier with the entire experience. From start to finish, the process was incredibly easy and hassle-free, thanks to Alex's professionalism and attention to detail.
Alex made sure everything was handled smoothly, answering all my questions and keeping me informed throughout. The team at Birchwood Motors went above and beyond by servicing the car and completing the MOT before handing it over, ensuring it was in top condition and ready to go.
Their professionalism and customer service really stood out, making the whole experience enjoyable and stress-free. I highly recommend Birchwood Motors to anyone looking for a reliable car and a dealership that truly cares about its customers.
Thanks again to Alex and the team for making my purchase such a positive experience!

Birchwood Motors からの回答
Brilliant customer service
I can only comment on customer service as I picked my new car up yesterday however my experience with Birchwood, and Alex in particular, was brilliant. He was very communicative with us from the moment we phoned to register our interest for a vehicle we had seen online (we did not want to drive over an hour to go and view a car that had already been sold as we had this experience with another garage) and set our minds at ease after reading some of the more negative reviews and not at any time did he make us feel like we were dealing with a 'sleazy car salesman.' As I only collected the car yesterday I cannot comment on the warranty however the car being serviced by Birchwood when they received it and an MOT last month has put our minds at ease. Thank you Alex!

Birchwood Motors からの回答
Alex and the team at Birchwood are great
Alex and the team at Birchwood were a pleasure to deal with, the premises are clean and modern and all the stock is prepared to a high standard.
I made a 400 mile round trip to collect the car and couldn’t be happier.
Although they’re miles away i wouldn’t hesitate to use them again or recommend them.
Thanks guys

Birchwood Motors からの回答
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