A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... もっと見る
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Outstanding Service from Birchwood Motors! I had a fantastic experience with Birchwood Motors and couldn’t be happier with the service I received. The whole process was quick, smooth and... もっと見る
After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... もっと見る
So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... もっと見る
企業情報
当該企業による記述
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
連絡先
The Filling Station, Penarth Road, CF11 8TW, Cardiff, 英国
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
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Very professional and cost of car…
Very professional and cost of car great. Items to be done before sale all completed and handover efficient and easy. Great experience from this company and will be returning in future.

Birchwood Motors からの回答
Scuba
Have had my TT for just a week now. Had really Great service and a professional job on my new car; Scuba.
Morgan and his colleagues were really helpful and Great to be honest. Which was what I wanted. An ease with peace of mind. Car is in great condition with a full service history, documentation.
Scuba was delivered to me looking Great with a full tank of fuel. She drives beautifully and would definetley go back to Birchwood Motors 🙂

Birchwood Motors からの回答
I couldn’t have been happier with the…
I couldn’t have been happier with the purchase of my new car from Birchwood motors, Alex couldn’t have been more helpful sorting the car out for me. Really great guys to deal with and the car was just as described.
Anyone could buy a car from them with total confidence.
A huge thank you to everyone involved in making my purchase smooth and easy!

Birchwood Motors からの回答
Very welcoming and relaxing service
Very welcoming and relaxing service
Thank you again guys

Birchwood Motors からの回答
Morgan at Birchwood motors helped me…
Morgan at Birchwood motors helped me secure a car that I wanted they have a brilliant panel of lenders for acceptance would recommend brilliant service

Birchwood Motors からの回答
Great genuine customer service
What a lovely friendly service from the salesman Morgan.
He was very professional and knowledgeable and was genuinely helpful
Lush car, so happy with it too

Birchwood Motors からの回答
We found an ideal car in Birchwood…
We found an ideal car in Birchwood Motors through a popular car website with great reviews. The 50+ high quality photos were already a sign of their diligence. Also AA approved dealers. We had a video call where I was shown the car, agreed to a paid delivery, got the car today and it is brilliant.
At all times respectful, not pushy (even if we wouldn't have taken the car), test drove the car and took it. Seamless experience, Alex, Morgan with top service and Oliver delivering the car. 100% would recommend.

Birchwood Motors からの回答
Great experience all around
I recently purchased a car from Morgan who was helpful and informative throughout the buying process. He did not pressure the sale and was honest about the car's value and history, which I value in a salesman. Thanks so much to Birchwood Motors, I highly recommend.

Birchwood Motors からの回答
Excellent Service
I bought a Skoda Superb that I saw on Birchwood Motors Motors Site/Auto Trader. Alex was very helpful on the phone especially as I was communicating from Aberdeen. Very good on answering the phone and WhatsApp messages. Got the car delivered to Livingston in Scotland (for a fee) on a trailer driven by Ollie who was a very nice guy who works for Birchwood. He was very good and helpful at sorting out the paperwork - road tax etc, at a Starbucks next to my hotel. Car was in very good condition and just as photos on the web showed. Also spoke to Morgan on phone on occasions, he was also very nice and knowledgable about the car. As I am an older person it was great to speak with someone rather than communicating by email etc.
Thank you all very much and I am very happy with my new car. I have no hesitation in recommending Birchwood Motors to anyone looking for new vehicle. Alan

Birchwood Motors からの回答
I recently bought my car from this…
I recently bought my car from this Birchwood Motors, and I couldn't be happier. The car exceeded all my expectations and is in pristine condition. I love how neat and well-maintained the car is, it feels like it was just driven off the showroom floor. If you're in the market for a car, I highly recommend checking out this Birchwood Motors you won't be disappointed.
Great Sale, Poor Follow up
Bought car in June, all fine, young sales man was great, messaged about an issue was fobbed off by owner, within 5 weeks of owning vehicle, needed over £900 of repairs, within 12 weeks needed more again.
May of been unlucky with the car, but wouldn’t use again.

Birchwood Motors からの回答
Excellent Customer Service
Our MG had its first service last week. Really helpful staff. Clear information. Pleasant reception area.
Paramount Customer Service and Interaction
We bought a Mitsubishi Outlander from Birchwood Motors at the beginning of August 2024, we purchased it whilst we were living in Spain, all we had was photos and a video to go on, so we needed a company that was Customer driven and focussed on trust and a commitment to deliver on what they promised.
Our car was delivered on time to our address.
3 weeks after recieving the car we had an issue with the rear breaks, we notified Birchwood and within 6 hours the issue was rectified by them and fixed.
It is refreshing to see a business with a proactive approach to customer service, it instils trust and a strong desire to reccommend to others and return as a customer in the future.
I hear that you are moving to bigger and better premises and I would like to wish you all the best of luck moving forward, your help in securring a reliable vehicle was very much appreciated.
We could not be more pleased with their service and delivery.
We can whole heartedly recommend Birchwood Motors to anyone looking for a used vehicle.
Michael White
I purchased a car from them in April…
I purchased a car from them in April and they were good at responding to queries and sorting out the warranty on the car. Would recommend them

Birchwood Motors からの回答
Exceptionally easy to deal with
Exceptionally easy to deal with, transparent with regards to information. All of the staff were polite and motivated in their work. Location of the garage was really easy to get to with regards to proximity to Cardiff central train station.
The car was exactly as described and very happy with another reliable Honda.

Birchwood Motors からの回答
Really happy with my experience buying…
Really happy with my experience buying a car through Birchwood Motors. I would highly recommend.

Birchwood Motors からの回答
First Class Car Sales
As a local and new business finding their way in a competitive market place, I cannot recommend Birchwood Motors enough. They have made my daughter’s Stepway purchase seem-less and memorable. The after sales service has also been first class.

Birchwood Motors からの回答
Used Car sale
Bought a used car from them, great price for the mileage and condition. Alex is a great honest guy, very friendly and knowledgeable, great customer service and explained everything very clearly, 100% would make the trip again to buy another car if needed and we live in Surrey so that’s saying something.

Birchwood Motors からの回答
Excellent service Alex was very…
Excellent service Alex was very professional and helpfull

Birchwood Motors からの回答
Quality and trust
When buying a used car, you obviously want a quality vehicle, a good price, but you also want trust, trust in the seller to be honest with you. I feel I got all three at Birchwood Motors. I stumbled across them whilst browsing the AA car site, so that was a big plus if they had committed to AA standards. This gives you peace of mind, especially if you have an inspection too. It passed with flying colours which gave me the confidence to buy it, confirming my view that this was a good car. I dealt with Alex, who let me test two cars on my own, so that was a good start. I choose a Volvo V40. There was no pressure to try and sell me anything, I could browse and the atmosphere was relaxed. I put down a deposit to hold the car and when I returned to buy it Alex sorted out the paperwork and the DVLA etc online. It took about 10 mins tops and I was able to drive it away. I would definitely recommend them, I’m more than happy with the car.

Birchwood Motors からの回答
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