Birkenstock レビュー 2,358

I ordered the black leather Utti shoes and really like them: they are comfortable and look good.

However, after less than a week of wear the sole started peeling off. I reported this to Birkenstock and they said I would have to return them and wait while they were examined before receiving a refund. This was frustrating: returning the shoes was obviously an inconvenience, and I was left without work shoes in the meantime.

Birkenstock offered me quite a paltry £5 voucher as an apology. Not very comforting.

Nice shoes though.

Do not trust Birkenstock to stand by their products. They sent me broken sandal and refuse to send me new ones that are actually usable ❌❌❌❌ hugely disappointed at the lack of quality but also the absolute unwillingness of Birkenstock to rectify the situation and send me useable sandals that I paid for.

A seamless retail experience. Fast dispatch and arrival. Everyone already knows about the quality.

Blått färgtryck på insidan av sandalernas sula färgar av sig på fötterna. Har reklamerat 3 gånger och får svar att dem använder endast naturprodukter och att det är inget fel på skorna. Fick en rabattkod på 100 kr som plåster på såret men kommer aldrig mer handla hos dem och står på mig för att få kompensation för felet ( f.ö.är sandalerna ok)

I continue to be sent around in circles from Birkenstock’s “lack of customer services department “ and every time I receive a reply . It inevitably states, that it’s, not handles by that particular department. I need to take them back to the store in South Africa, where I purchased them from , although one response said that Birkenstock do not supply South Africa … Google that you idiots! But in any case , regardless of all of the above , and get this. The fact that the due has run from my shoes and as such the colour is now washed out, is evidence and testament to the high quality of natural products that Birkenstock use in their products, and as such this does not constitute a fault or claim. Totally nuts ! Mr Oliver Reichart the CEO, should be ashamed at how this company operates its customer services department and policies.

I would give their customer service a ZERO rating if I could. I purchased a pair of sandals that lasted 3 months with minimal wear. The strap ripped. When I contacted customer service- I was given the phone numbers for out of state cobblers to get them repaired. I submitted pictures of the rip, the footbeds, and the soles. I received the same canned response as other reviewers on this site. Basically the run around and avoidance of taking responsibility for faulty manufacturing. After paying $150 for a pair of sandals, I will throw them in the trash before I spend a cent to get them repaired. This is ridiculous from a company of this size that prides itself on long lasting, long quality footwear.

J’ai eu un petit problème technique avec mes sandales après avoir contacté le SAV j’ai eu une personne très agréable et très compétente qui a solutionné mon problème avec efficacité

kocht onlangs de Zermatt pantoffels met een lamsvellen voetbed, samen met een extra set gewone voetbedden. Wat een comfortabele aankoop had moeten zijn, liep uit op een enorme teleurstelling.

Bij aankomst bleek een van de extra voetbedden simpelweg niet in de pantoffel te passen. Dit was het startschot van een uiterst moeizaam proces van contacteren en retourneren. Slechts een paar dagen later scheurde een van de pantoffels, waardoor ik datzelfde frustrerende proces opnieuw kon beginnen. Tot overmaat van ramp blijk je de retourkosten in eerste instantie zelf te moeten betalen, om deze vervolgens via wéér een ander omslachtig systeem te moeten terugvorderen.

Uiteindelijk arriveerden de nieuwe producten, maar na iets meer dan een maand was het lamsvel al compleet versleten. Toen ik hierover voor de zoveelste keer contact opnam, werd mijn e-mail niet eens goed gelezen en vroegen ze naar details die ik al direct had vermeld. Hun uiteindelijke ‘oplossing’? Hetzelfde vermoeiende riedeltje: terugsturen, opnieuw aankopen en wéér proberen die verzendkosten terug te vorderen. Pff…

Birkenstock is zijn reputatie en kwaliteit echt helemaal verloren. Ik koop hier nooit meer iets en raad anderen ten zeerste aan om de moeite te besparen en ergens anders te winkelen.

First time Birkenstock buyer here. LOVED my shoes. After 9 months...only 9 months, the sole/footbed cracked. When I followed up with Birkenstock.com, I was told "... our Product and Management Team has reviewed your photos, and based on the time frame you have had these and the overall condition of the footwear, this does not appear to be a manufacturing defect."

Does this seem normal? The shoes were $155 and after 9 months, the sole cracked.

I would steer clear. I plan on trying an alternative, of which there are now many.

OP-Schuhe: Leider hat sich hier seit dem Börsengang die Produktqualität deutlich verschlechtert. Ich konnte bereits das zweite Paar Schuhe nach ca. einem Jahr Tragezeit (ohne maschinelle Desinfektion!) aufgrund von durchgängigen Einrissen in der Sohle entsorgen. Da ich seit Jahrzehnten Birkenstock OP-Schuhe trage, ist die schlechtere Qualität besonders auffällig. Das war dann mein letzter Kauf. Schade

great customer service, made my return process very easy

Ich hatte eine Frage bezüglich der Abwicklung und Kosten bezüglich der Reparatur meiner Madrid Birkenstocks.
Die Antwort kam schnell und sehr ausführlich zurück.
Vielen Dank für den sehr netten Kundenservice!

Deceptive shopping policy. Order early on a Friday with a shipping policy of 1-2 days for metro areas other than peak periods. The checkout process didn’t indicate it was a peak period but the email confirmation states it is a peak season, on a normal week. No way to contact the organisation and the new expected delivery date is a week after the policy and after I leave the country. Won’t be buying again

Have over the years probably bought around 10 pairs of Birkenstocks, mostly Arizona and Boston and been happy in the past. Although poor / slow deluvery was already an issue last year. This year, I wanted to stock up on new summer sandals (Arizona), but am still waiting for their arrival. I - stupidly- chose to to pay the extra £9.95 delivery fee for parcelforce, as thought more reliable than evri, however what's not reliable seems to be Birkenstock themselves. All I got, and that was not even promptly, but even a few days after ordering ordering, was an email saying the shoes had shipped and a tracking number. The tracking never got updated and the shoes didn't arrive. I phoned customer services 2 days later who advised that because they had used parcelforce 24, the parcel should be with me that same day and to keep an eye on my tracking. There was nothing they could do from their side. Tracking still hasn't moved and parcelforce haven't even received the parcel yet. Unbelievable in this day and age, they charge premium prices, but then don't stick to their timelines.
Update: emailed customer service who confirmed shoes haven't even left their warehouse yet. That is 7 days after the order date. I requested, that should the shoes ever arrive, at least a refund of the expensive postage, but have got no reply to that yet.

The best: a human being answered who understood my "problem". I've got immediately an appropriate answer which helps!

Inadmissible ! Mon colis devait être livré hier par Colis Privé.
Fuyez ce transporteur !
Je n'ai toujours pas reçu mon colis, le livreur invente des prétextes mensongers "je n'ai pas remis le code pour la remise du colis" normale vu que le transporteur n'est pas venu.. ca c'était hier

Aujourd'hui, c'est le point relais qui serait fermé apparemment.. j'y suis passé il était ouvert toute la journée.

Demain, c'est un nouveau point relais qui est une ferme de miel. Cette fois, le transporteur va se faire piquer par une abeille ?

Le SAV birkenstock est tout aussi catastrophique car inexistant.

Et nous en tant que client, on fait bêtement confiance à cette marque et on se retrouve à payer une fortune (+ de 100 €) pour une paire de pompes qu'on ne verra au final sûrement jamais…

Merci Birkenstock et Colis Privé, un beau duo d'escrocs.

Très bon accueil au magasin rue des archives, par un vendeur patient et à l’écoute. Nous n’avons pas retenu son nom mais il est indiqué 792981 sur le ticket de caisse.

I am writing this to highlight a serious issue with both product quality and customer service regarding Order #2112662034.

​I purchased a pair of Boston Shearlings for £160, and in less than 12 months, the metal fixings have already failed. Despite this being a premium product,
Birkenstock’s support team suggested that I pay for my own repair—a clear disregard for the UK Consumer Rights Act 2015, which covers manufacturing defects for products that fail within a reasonable timeframe.

​To make matters worse:
​Support has now stopped replying to my emails.
​My previous social media comments highlighting this issue have been removed instead of being addressed.
​I am not prepared to pay for a local repair on a faulty item that is less than a year old. I expect a premium brand to stand behind its craftsmanship.

​Birkenstock: Please respond to my email immediately and resolve this matter.

UPDATE 22ND MARCH 2026

After spamming comments on Birkenstock's Instagram posts, customer service reached out. In fact, several different people reached out.
This is what they said…

09th May 2026 @13:31
Dear Mr. Davies,

Thank you for your inquiry.

We do apologise for the inconvenience, but we do not have a repair service in the UK.

For legal reasons, we are unfortunately not allowed to recommend a repair service that is not contractually with us connected.

You are welcome to search for yourself with the search terms: Birkenstock, repairs, England on the Internet. Surely you will find a repair service or a good local shoemaker.

A repair through us in Germany for your item is unfortunately uneconomical, as the costs with postage would exceed the new price.

As repair in the UK is not possible, we do kindly ask to return the back to us as the item is faulty.

Thank you for your kind understanding.

09th May 2026 @16:59
Dear Mr. Davies,

Thank you for your feedback on our social media channels.

We regret that this misunderstanding has arisen. It was caused by the fact that we do indeed offer a repair service, which unfortunately does not apply to the UK.

We therefore offer you a free returns service for your order 2112662034, as the broken rivet does not meet our quality standards. Please use the return label attached and enclose a copy of the invoice with a brief note.

Please accept our apology voucher worth 20 GBP as compensation. You can redeem this voucher with your next order at wwwbirkenstock(dot)com

The voucher code is: CS-4scu-IX39-XhyH-AxxH
It is valid until 31 Dec 2026.

Please enter the code in the “Campaign code” field in your shopping cart when you place your order. Then click “Apply” to confirm.

This code can be redeemed once. It cannot be combined with other vouchers or discounts.

Thank you for your understanding. We wish you a pleasant day.

…… I then asked: “what happens when I return them to you?”

To which, they replied….

Dear Mr. Davies,

Thank you for your message.

Once your item has been received, it will be assessed by our team to determine whether the issue is related to a manufacturing defect. If the claim is accepted, the item will be refunded in accordance with our warranty policy.

If the claim is not accepted the item will be returned to you.

Please rest assured that every case is reviewed carefully by our team according to our quality and warranty guidelines.

If you have any further questions, please feel free to let us know.

Which leaves me in the following situation…

My footwear has to be sent to Germany in the hope that the experts determine that the broken fixings are indeed a manufacturing fault. If they deem it to be, I get my money back. If they deem it not to be, I get my broken Birkenstock's back!

Who can I report this to in the UK as it's clearly not following the law around customer protection in the UK.?

Appalling customer service- placed an order and realized IMMEDIATELY after placing that I had put the wrong delivery address, apparently in the 30 seconds it took from placing the order some SUPER SPEEDY ninja had packaged the order with the original address …. DO NOT ORDER FROM THEM

Love the product but they charge 9.95e for shipping....for a 84e slipper. I ordered the Sydney Cushion Buckle, price was 120e, u get a member discount and then they charge u 10e shipping in the EU...makes no sense...