Bitcoin Well レビュー 128

Bitcoin Well からの回答

2025年4月4日

Direct to cold storage is the best!

Lately I've been tinkering with stacking sats to Lightning and then swapper my Lightning balance to on-chian sats (for free with our Swapper tool) and then I get a nice, consolidated UTXO sent off to my cold storage. It's the best!

if you have questions about our Swapper (or anything really) feel free to shoot me at email: k.fitz@bitcoinwell.com

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well からの回答

2025年4月4日

We are happy to hear you choose Bitcoin Well for your Bitcoin Journey!

We have all been there – learning about bitcoin for the first time. We are super passionate about helping you learn about bitcoin. if you have any questions about using bitcoin or Bitcoin Well reach out! You can contact me directly at k.fitz@bitcoinwell.com.

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well からの回答

2025年4月4日

Free sat delivery could be faster, but then you'd lose precious sats!

For that reason, I always take free delivery and a bit of extra waiting, too.

Every sat counts, but only when stored in self-custody!

Thanks for your review,
Konrad
Community Manager @ Bitcoin Well

Bitcoin Well からの回答

2025年4月4日

We are thrilled to hear you are winning sats from the Bitcoin (Wishing) Well – good luck!

The Bitcoin Standard is near, and that's a good thing! We are working hard on enabling folks to replace their banks with bitcoin.

We are stoked to have you onboard, Jeff. And thanks for your review!

Konrad
Community Manager @ Bitcoin Well

Bitcoin Well からの回答

2025年4月3日

HI David! I am incredibly sorry your transaction processing time has grown far outside of our intended turnaround time. We aim to process transactions quickly and without hiccup.

We understand that limits can be frustrating; thankfully, these are in place due to government regulations to protect our customers. Our limits can be increased by submitting a request with our team, which can potentially solve your BTC sell issues.

To help us quickly identify and resolve your issue, please share your Bitcoin Well username (welltag) and our team will have a look ASAP! I want to get to the bottom of this right away!

Konrad
Community Manager

Bitcoin Well からの回答

2025年4月2日

Hi there!

We sincerely apologize for sending you an onboarding email you did not sign up for.

We have owned and operated Bitcoin ATMs in Canada since 2013 under the name Bitcoin Solutions. In 2021, we launched an online non-custodial bitcoin platform in Canada and consolidated all of our Bitcoin businesses (Ghostlab and Bitcoin Solutions) under a single company, Bitcoin Well based out of Edmonton, Alberta.

We operate differently to crypto exchanges. Our online platform only supports bitcoin and we are non-custodial, meaning we never custody your bitcoin.

Recently we launched our online platform to the United States, which may be why you haven't heard of us yet even though you've been in Bitcoin for many years. You also may have recently seen us as main sponsors on the Simply Bitcoin Show or BTCSessions.

Once again, we apologize for any unwanted emails you received. orry again yoIf you have any more feedback you'd like to provide, feel free to contact me directly at k.fitz@bitcoinwell.com.

Bitcoin Well からの回答

2025年3月18日

Hi MM,

Thank you for sharing your thoughts. We understand your concerns about device requirements, and we’d like to explain why they’re important for both security and innovation.

• Staying Up-to-Date: Modern devices are designed to receive the latest software updates, which are essential for protecting against vulnerabilities. Obsolete devices may no longer get these updates, leaving users more exposed to security risks.

• Embracing Innovation: As technology advances, newer devices support modern web APIs and features—like enhanced camera capabilities in browsers—that older devices simply can’t handle. This innovation is key to providing a secure and seamless user experience.

• Balancing Security and Accessibility: While we know these requirements can sometimes be inconvenient, they are in place to ensure that everyone using our platform remains protected. We’re committed to continually exploring ways to make our processes more inclusive without compromising on safety.

We really appreciate your feedback as it helps us improve our services.

Warm Regards,
Your Friends at Bitcoin Well

Bitcoin Well からの回答

2024年9月24日

Thank you for your excellent review! We're delighted you appreciate our competitive rates, speed, and non-custodial approach. It's great to hear that our direct-to-cold-storage feature enhances your security.

We're committed to providing this level of service and security for all our customers.

Best regards,

Your team at Bitcoin Well

Bitcoin Well からの回答

2024年9月24日

Thank you for your fantastic review! We're thrilled you find our interface superb and easy to use. We'll keep working hard to maintain this standard of service for you.

Best regards,

Your team at Bitcoin Well

Bitcoin Well からの回答

2024年9月20日

Thank you for your fantastic review! We're glad you appreciate our commitment to self-custodial Bitcoin and our diverse range of buying and selling options. Your support means a lot to us, and we'll keep striving to provide top-notch service.

Bitcoin Well からの回答

2024年9月20日

Thank you! We're glad you value our non-custodial approach. Your trust in Bitcoin Well is appreciated.

Bitcoin Well からの回答

2024年9月20日

Thank you for your review and for being a user of Bitcoin Well. We greatly appreciate your business and the positive experiences you've had with us over the years. We understand your frustration with the recent situation and would like to address your concerns:

1. Account History: We acknowledge and appreciate your history of successful transactions with us. Your satisfaction has always been important to us.

2. Recent Transaction: We understand your concern about the recent $500 purchase. We explained in our support conversations why it didn't work.

3. Account Freeze: Your account was temporarily frozen when we were warned why your transaction did not work. This is a standard security measure to protect both our customers and our platform.

4. Account Closure: Our compliance team reviewed your account and made the difficult decision to close it. While we cannot disclose specific reasons due to our privacy policies, please understand that these decisions are not made lightly.

We sincerely regret that we cannot reopen your account or continue our business relationship. These decisions, while difficult, are necessary to maintain the integrity and security of our platform for all users.

We hope you understand that our actions are guided by strict regulatory requirements and security protocols.

Sincerely,
Your team at Bitcoin Well

Bitcoin Well からの回答

2024年9月20日 に更新

We deeply sympathize with your frustrating and distressing experience. We understand that you feel the site wasn't user-friendly and that you're confused about what happened to your funds. We'd like to address your concerns and clarify the situation based on our records and communications with you:

Non-custodial Service: As we explained multiple times in our conversations, Bitcoin Well is a non-custodial service. This means we do not hold any funds (neither dollars nor bitcoin) on behalf of our customers. When you purchase bitcoin through our platform, it is immediately sent to the wallet address you provide.

Your Transactions: According to our records, any bitcoin you purchased through our platform was sent directly to the wallet address you specified during the transaction. We do not retain any funds in an account for you.

Wallet Address: We checked the blockchain and found that the address you were using had been emptied. This means the bitcoin was received in the address that you provided and either you or a third party moved it afterwards.

Scam Warning: We repeatedly warned you about potential scam activities and asked for more information about your transactions. We also provided resources on how to protect yourself against scams.

Account Closure: As per your request, we closed your account to prevent any further transactions. However, this does not affect any bitcoin you may have purchased, as that would have already been sent to your specified wallet.

We understand this situation is distressing, and we sincerely wish we could do more to help. Unfortunately, due to the irreversible nature of bitcoin transactions, we cannot recover funds that have been sent to a wallet address, even if that address was provided by a scammer.

We strongly encourage you to report this incident to your local law enforcement. We're more than willing to provide any transaction information they might need for their investigation.

For future reference, we always recommend verifying wallet addresses carefully and being cautious of any third parties instructing you on cryptocurrency transactions. Our customer support team is always available to answer questions about our process before you make any transactions.

If you have any further questions about how our platform works or need any information for your police report, please don't hesitate to reach out to our customer support team.

Sincerely,
Your team at Bitcoin Well

Bitcoin Well からの回答

2024年9月20日

Thank you for your feedback. We apologize for any frustration you've experienced and would like to address your concerns:

Transaction Times: Our transactions are batched to reduce costs for our customers. There's a timer displayed on the Buy page indicating when the next batch will be processed. This method allows us to avoid charging you Bitcoin transaction fees.

Expedited Option: We do offer an option to pay the transaction fee yourself for faster processing if you prefer not to wait for the next batch.

Transaction Limits: For security reasons, we implement transaction limits for some users. These limits can affect processing times or whether a transaction is processed at all. We previously communicated with you about this issue affecting your transaction. Your limits are indicated in your dashboard. Limits increase can be requested, although they are evaluated on a case-by-case basis.

Customer Service: We're sorry you feel there's a lack of human interface. We strive to provide clear communication, as evidenced by our previous explanation regarding your transaction. Customer satisfaction is crucial to us, and we're always working to improve our service.

We appreciate your patience and would be happy to discuss this further if you'd like to contact our support team directly.

Thank you for allowing us to address your concerns.

Best regards,

Your team at Bitcoin Well

Bitcoin Well からの回答

2024年9月20日

We take your concerns seriously, but we must firmly address several inaccuracies in your review:

1. Missing Funds: Your first transaction was not lost. It was processed and sent to the Bitcoin address you provided. This is verifiable on the blockchain. We sent you proof in our communications with you, and it is also displayed in your dashboard.

2. Second Transaction: Your second transaction was not processed due to exceeding your daily limit. These funds were never deposited to our account and should be automatically returned to you by Interac. We have also informed you that you can cancel it through your banking app or by contacting your bank (which you did).

3. Communication: We have repeatedly provided you with clear information about both transactions, including blockchain verification details.

We strongly refute any accusations of fraud or theft. All our operations are legitimate and transparent.

We understand bitcoin transactions can be confusing, but making false accusations is not constructive. We encourage you to review the evidence we've provided. If you're having trouble accessing your funds, we remain willing to assist you in tracing the transaction.

For any further inquiries, please contact our support team directly. We will not engage with threats or false accusations in public forums.

Bitcoin Well remains committed to providing secure and transparent services to all our customers.

Bitcoin Well からの回答

2024年9月19日

We are deeply concerned to hear about your experience with a scammer who was guiding you on how to use one of our Bitcoin ATMs. Thank you for bringing this to our attention. We want to clarify some important points about our service and address your situation:

Scam Confirmation: The scenario you've described is indeed a scam. Legitimate property owners or managers would never ask you to deposit money at a Bitcoin ATM or transfer funds in this manner.

Our Service: Bitcoin Well operates non-custodial Bitcoin ATMs. This means we don't hold onto dollars or bitcoin. All transactions are immediately converted into bitcoin and sent to the address provided during the transaction.

Your Funds: If you were instructed to enter a bitcoin address at our ATM, it's likely the scammer provided their own address. Unfortunately, once a transaction is completed, it cannot be reversed due to the nature of Bitcoin.

Account Security: We don't have user accounts that hold funds. Each transaction is separate and immediate. There's no way for the scammer to "take funds from your account" tomorrow, as we don't store any funds.

Rental Scam: It was excellent that you contacted the Airbnb manager to verify the property ownership. This smart action helped you uncover the scam.

Report the Scam: We strongly encourage you to report this incident to your local law enforcement and to any platforms where you initially encountered this scammer (e.g., Airbnb, if that's where you found the listing).

Future Prevention: Always verify the identity of individuals you're dealing with, especially in financial transactions. Be extremely cautious when someone instructs you to use a Bitcoin ATM, particularly if they're guiding you through the process remotely.

We want to emphasize that Bitcoin Well would never participate in or endorse such fraudulent activities. We are in no way associated with Luca Petrucci. Our ATMs are designed for legitimate Bitcoin transactions, and we're dismayed to hear they were used as part of a scam.

If you have any questions about how our ATMs work or need guidance on using them safely in the future, please don't hesitate to contact our customer support team directly.

Thank you for sharing your experience. It helps us educate other customers about potential scams and the proper use of our services.