Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... ãã£ãšèŠã
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Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... ãã£ãšèŠã
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I couldn't get on with these at all. The charging process isn't as described in the manual, with lights showing a different colour to what was expected. Skipping a track results in noise cancelling b... ãã£ãšèŠã
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I use this to attach my phone to my belt at work, it means I cannot drop my phone or leave it behind. Itâs perfect, it stays in place for 12 hours but can be removed in an instant. I am replacing this... ãã£ãšèŠã
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Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
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Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, è±åœ
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
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Bought a power bank from easy jet andâŠ
Bought a power bank from easy jet and used it 3 time now and has stopped working. Really upset. Didnât take a recipe on flight.
It says clearly Bitmore on my power bank.
Also apologies just checked flight it was brought from Ryanair on flight.
2024幎6æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
Thanks for your review and confirmation of the airline.
Could you please drop us an email on justask@bitmore.co.uk and we will get a replacement you to you.
Best,
A
Had a problem with my purchase this mayâŠ
Had a problem with my purchase this may contacted yourselves explained situ . replacement was organised very quickly received now professional and efficient service.
2024幎10æ15æ¥
Bitmore ããã®åç
Thank you very much for the feedback.
We're glad we've been able to provide you with an efficient service.
Once again, apologies for the initial issue you had.
Best,
A
Had an issue but dealt with promptly
Had an issue but dealt with promptly. Good communication and case settled.
2024幎9æ17æ¥
Bitmore ããã®åç
Thanks for the feedback, it is highly appreciated. Happy that our team were able to help you so quickly.
Best,
K
Bitmore ããã®åç
Thanks for the comment! Glad your product arrived nice and quick, hope you enjoy the product with lots of fun!
Best,
K
Replacement of Aural Pro TWS ear budsâŠ
Replacement of Aural Pro TWS ear buds which cut out in hot / sweaty conditions - although under warranty they were replaced very quickly and without question
2024幎9æ23æ¥
Bitmore ããã®åç
Thank you for the kind feedback, happy to hear everything got sorted!
Best,
K
Good and quick response to allâŠ
Good and quick response to all questions. Problem resolved.
2024幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
Thank you so much for your incredibly positive review! We truly appreciate your kind words. Customer satisfaction is our utmost priority, and we are delighted to know that we were able to address your problem efficiently.
Best,
K
Faulty product
Faulty product, which can happen. However customer services on emailing them the receipt replaced no further questions asked. Emailed me regularly with updates. Even got a link to track delivery. Would certainly recommend this company just on the customer service experience
2024幎9æ2æ¥
Bitmore ããã®åç
You are most welcome, we're glad we were able to help you out so quickly. Thank you for choosing Bitmore!
Best
K
Customer service really good
A small problem with the earphones a few months after purchase: the left earphone would no longer charge.
Very quick response from customer service and delivery of a new pair after only 1 week (Belgium). Thank you.
2024幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
Thank you for leaving us a comment! We are delighted to know that you got the replacement device. We always aim at providing high standard products and services to our customers.
Thank you for your support! Enjoy your time with the earbuds.
Best,
K
Bitmore replaced a faulty cable thatâŠ
Bitmore replaced a faulty cable that snapped off on first use. The replacement cable seems to be of better quality and I am well pleased with itâŠ.thank you for good customer service.
2024幎8æ29æ¥
Bitmore ããã®åç
Thank you for your kind words. We are thrilled to know that you got the replacement, hope you can enjoy using it.
Please don't hesitate to contact us if you have any further questions or concerns. Thank you for choosing Bitmore!
Best
K
Bought a portable speaker on a tuiâŠ
Bought a portable speaker on a tui flight last week, this does not work at all, not even charging. Please advise how to obtain a refund
2024幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
Thank you for the feedback. We are sorry to learn that you got trouble with the speaker
Could you make a contact to our CS team (justask@bitmore.co.uk), so the team can resolve this for you promptly?
Best,
K
Wow fast delivery.Great value for moneyâŠ
Wow fast delivery.Great value for money
Product great quality too
2024幎8æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
You are most welcome! We hope you enjoy your new earphones and the App.
Best,
A
Bitmore ããã®åç
Thank you so much for your review. We are really pleased to hear you like the TruSense TWS, hope you find the App useful too.
Best,
A
Bought on an airline and they didnâtâŠ
Bought on an airline and they didnât work⊠very quick response and new headphones delivered to the house very speedilyâŠ.
2024幎7æ17æ¥
Bitmore ããã®åç
We're glad to hear that you reached out to us about the issue with your headphones. Our goal is to ensure our customers have a positive experience, and we're here to help. If you ever need further assistance or have any questions, feel free to get in touch. Thank you for choosing Bitmore, and we hope your replacement serves you well!
Best,
K
Cannot charge watch
Cannot charge watch. Cable not sent. Spent over one and a half hours trying to get through to tech support over 3 calls and calls were terminated. Email tech and they have confirmed that they will post the cable. I am not a happy camper. Will post more after receiving the canle
2024幎7æ12æ¥
Bitmore ããã®åç
Thank you for sharing your review with us. We appreciate your feedback and apologize for any inconvenience you faced. We would review the process again to look for improvement to the customer experience.
If you ever have any questions or need further assistance, feel free to reach out.
Best,
K
Customer service is great but the product isn't.
Customer service is great but their Bluetooth earphones are not. First was faulty but have similar issue after the replacement set. One side fails, disconnects, has low volume, etc.
2023幎8æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
Thank you for leaving us the comment. We are sorry to learn that you got a problem with our products.
Could you make a contact to our CS team (justask@bitmore.co.uk), so the team can resolve this for you promptly?
In the mean time, have a great day.
Best,
K
Prolonged charging - Great product
I decided to get 3 of the e-fuel pro 10K powerbanks to take to Glastonbury as I usually take a lot of content and wanted to make sure I always had battery. My partner and I only used 2 / 3 of the powerbanks for a total of 5 days and the charging time was super efficient! Also great product as they are carbon neutral and made from recycled plastic ð highly reccomended!
2024幎5æ16æ¥
Bitmore ããã®åç
Thank you for the feedback! We're delighted to hear that you find our products can meet your preferences.
Your feedback is truly appreciated, and it motivates us to continue delivering high-quality products that meet your expectations. If you ever have any questions or need further assistance, feel free to reach out. We're here to ensure your experience remains exceptional.
Best,
K
I am very pleased at the wonderfulâŠ
I am very pleased at the wonderful customer focus of Bitmore.
2024幎4æ11æ¥
Bitmore ããã®åç
Thank you for sharing your comment with us. It's thrilled to know that you are satisfied with your experience by Bitmore. Youâre always welcome here, we look forward to serving you in the near future.
Best
K
I had to repeat myself despiteâŠ
I had to repeat myself despite previously sharing what the problem was, sharing a picture of the damage, how it could be resolved and that I was a registered member.
2024幎4æ10æ¥
Bitmore ããã®åç
Thank you for leaving your comment with us. We are sorry if there was a miscommunication is identifying the issue, but hope that the replacement that was delivered on 13 Apr can meet your expectation. If you have any further enquiry in the future, feel free to reach us.
Best
K
Great app
Great app, really impressed by it. Love that I can finally customise how I like to listen to my music and really comfy earbuds too.
2024幎4æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Bitmore ããã®åç
Thank you for sharing your experience with us. It's great to hear that you can enjoy the music with our products. Providing incredible products and service is always be our company goal. Thank you for choosing Bitmore! Please feel free to reach us, in case you need any help.
Best,
K
customer support very good
2024幎3æ4æ¥
Bitmore ããã®åç
Thank you for your kind words! We are thrilled to know that you are satisfied with our service. Providing incredible products and service is always be our company goal. If you get any further concerns, please feel free to reach us. We are always here to assist. Thank you for choosing Bitmore!
Best,
K
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