Black + Blum レビュー 

270
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

These Containers do not stain can be used in the freezer for storage and can be used in the oven or microwave, There great for food prep and keeping in the fridge, I like the square ones as it saves... もっと見る

5つ星のうち5の評価

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... もっと見る

5つ星のうち5の評価

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... もっと見る

5つ星のうち3の評価

I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is... もっと見る

企業が回答しました

企業情報

  1. 調理台専門店
  2. ファッション アクセサリー店
  3. アウトドア スポーツ用品店
  4. スポーツ グッズ卸業者

当該企業による記述

We are passionate about creating beautiful, original designs that are underpinned with functionality.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

270件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 66%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(270)

過去12か月のレビュー数: 21

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Still received nothing

Funny you should ask for a review when the order has still not arrived!

2017年1月10日
自発的なレビュー
Black + Blum ロゴ

Black + Blum からの回答

Hi Ewan,

We have contacted you regarding your order since some more information are needed.

Once this has been completed your order will be dispatched as soon as possible.

We look forward to hearing from you and should you have any questions do not hesitate to contact us.

Kind regards,
black+blum team

5つ星のうち5の評価

Excellently designed product

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...

2017年1月8日
自発的なレビュー
5つ星のうち4の評価

Good overall

Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.

2017年1月3日
自発的なレビュー
5つ星のうち1の評価

Closed for Christmas!

I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!

2017年1月2日
自発的なレビュー
Black + Blum ロゴ

Black + Blum からの回答

Hi Hannah,

We are really sorry for the issue you have had with your delivery.

Unfortunately due to the Christmas holiday we were unable to guarantee a delivery time which we specified on the main page of our website and at the checkout.

• UK – standard service order before noon on 16th December* / next day delivery order before noon on 20th December*

*shipping times are dependent on the carrier

According to your order details your order was not on a next day delivery service and due to a large volume of orders we have been unable to ship your order prior to our warehouse closure.

We are really sorry for any inconvenience this may have caused and should you need any assistance do not hesitate to contact us at askme@black-blum.com.

Kind regards,
Black+Blum

5つ星のうち5の評価

Amazing!!!!

Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!

Would definitely recommend product and service

2016年12月27日
自発的なレビュー
5つ星のうち5の評価

Very good service

Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!

2016年12月21日
自発的なレビュー
5つ星のうち4の評価

Pleased

The item arrived in a timely manner and was well packaged. The only down side is that the packaging is not as luxury as their description claimed, but there is nothing wrong with it and it is functional.
Overall a good product, easy to order, good delivery, and an excellent price.

2016年12月16日
自発的なレビュー
5つ星のうち3の評価

Long time to dispatch and lack of communication about this

Placed an order and received confirmation by email - all good. Then heard nothing for over a week and no parcel arrived, I had to phone them and chase up the order. They did immediately dispatch after I phoned but the lady I spoke to wasn't apologetic and I got the impression that if I hadn't phoned I still wouldn't have my purchase.

2016年12月15日
自発的なレビュー
Black + Blum ロゴ

Black + Blum からの回答

Hi,

We are really sorry to hear the issue you have had with your delivery.

Unfortunately we have had an issue in our system that couldn't be spotted earlier for a few orders and that is the reason why we haven't been able to inform you before. Once this issue has been sorted out we have made our possible to ensure orders were sent as soon as possible since we usually deliver orders really quickly.

Please note that we are always trying to find ways to improve to give the best service to our customers so we sincerely apologies for the inconvenience this may have caused.

Sincerely,
black+blum

5つ星のうち5の評価

Black & Blum my go to, every time.

I emailed black and Blum in regards to replacement spoon for my thermo pot. The response I got was personable helpful and quick. As a direct result of that email I ordered more than I had originally intended. Every product I received is high-quality and beautiful and functional. I also love the lunch recipe book. It's a great touch and so thoughtful. If I'm looking for anything online I checked Black and Blum first. Best online shopping experience ever!

2016年12月11日
自発的なレビュー
5つ星のうち2の評価

Slow delivery

Would love to review the product but the request to review has arrived a week ago and the ordered goods have still not arrived. Have waited nearly two weeks. Please connect your delivery operation side to the "get a review" side of the organisation. Not happy.

2016年12月8日
自発的なレビュー
Black + Blum ロゴ

Black + Blum からの回答

Dear Richard,

We sincerely apologise for the delay in sending you order out. We are currently working with a new courier and we have had a few delays in sending out the orders the past week.

However your order should have been delivered on 2nd so we are really sorry to hear that you haven't yet received it.

According to your tracking details that have been forwarded to your email address your order will be delivered by Friday.

We would like you to know that we have refunded your delivery charges in your account and we hope you will enjoy your products.

If we can help with anything do not hesitate to contact us and we will give you the assistance required.

Sincerely,
Black+Blum team

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