Bladeandbutler レビュヌ 

393
•
TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler,... もっず芋る

5぀星のうち5の評䟡

My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, t... もっず芋る

5぀星のうち3の評䟡

Liked: quick turnaround, good delivery process, knives are nicely sharpened It was my Bad luck that I chose to use service just as they shut down for summer holidays! Slightly disappointed that... もっず芋る

䌁業が回答したした

䌁業情報

  1. 研ぎサヌビス
  2. 刃物店

圓該䌁業による蚘述

Knife sharpening by courier to foodies, home makers and households across the UK. Over 100 years of heritage. Fast, easy, affordable. Join the ever growing Blade & Butler family today!


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

393件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.5

すべおのレビュヌ

(393)

過去12か月のレビュヌ数: 12ä»¶

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5぀星のうち5の評䟡

Old knives now perform as new

Very pleased with my newly sharpened knives which, though well over 20 years old, now cut like new and this has saved me buying new ones. Also very impressed with the knife sharpener I purchased. An excellent investment all round.

2022幎2月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Awful experience

Awful experience. They lost my knives via Hermes. Unclear customer journey on website means I have no insurance to cover my loss. Patronising and defensive customer service. Avoid.

2022幎2月20日
自発的なレビュヌ
Bladeandbutler ロゎ

Bladeandbutler からの回答

HI Mark,

thank you for your feedback.

As you know we have been liaising with you privately regarding your incoming shipment.

You will be aware that Hermes have not lost your knives.

Your knives were delayed due to an outage at the National Hub affecting all retailers using Hermes.

Your knives were received by us and were sharpened free of charge.
We refunded you for your order in full.

We are always without exception, courteous, professional and helpful to our customers.

Kindest,
The Blade & Butler team.

5぀星のうち5の評䟡

Global knives - like new

Had 3 global knives, that I hadn't used in years, were extremely blunt, so had put them away. Decided to try getting them sharpened when the cheaper knives I had were becoming blunt and boy, why didnt I do this ages ago! Knives are like new, extremely sharp.
Used the "free" Hermes delivery option, took a total of 12 days from placing order to arriving back sharpened. So if you don't have spare knives to use while away, might be worth paying the extra for DPD or buy a knife from them when you order! The one I got sent for £8 was more than decent to use.

2022幎2月8日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service

Great service! Can't fault them, the process is super easy! My knives have come back super sharp and one of the knicks out of the end was removed sympathetically. Customer service responded really quickly to a question about dispatch, turns out I already had a dispatch email in my junk folder!

2022幎2月3日
自発的なレビュヌ
5぀星のうち4の評䟡

Smooth and drama-free experience

A smooth and drama-free experience. The knives are much improved but had a bit more of the tip taken off than I had hoped for, and the scratch marks on the sides could have been better polished out. But on the whole a good service and one I will use again.

2022幎2月2日
自発的なレビュヌ
5぀星のうち1の評䟡

Truly awful service

Truly awful service. Sent 5 japanese kitchen knives on 6 January. Chased on 16th as had not returned. apparently they were a delivery depot but since i have had no update on where they are despite much chasing. they are unresponsive to email and never pick up phone. would not use again

2022幎2月1日
自発的なレビュヌ
Bladeandbutler ロゎ

Bladeandbutler からの回答

Dear Customer,

thank you for your feedback on a situation that is still on going and one that we have been helping you with.

We have been in constant communication with you since you first contacted us on this matter and have replied within hours to all of your emails. It would be great if you could reflect that in your feedback.

Hermes had a major incident at their national hub which has impacted all retailers across the country that use Hermes.

This has resulted in major delays to all incoming orders which chose Hermes as their shipper.

We received your knives and serviced them free of charge as we refunded you in full for your order.

Kindest,
The Blade & Butler Team

5぀星のうち5の評䟡

excellent service

Just had three knives sharpened. One japanese one with chunks out of it. All come back razor sharp...not so cheap if you opt for the fastest turnaround but can't fault the service or the end result.

2021幎11月12日
自発的なレビュヌ

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