BLANC - Chelsea レビュー 46

If you don't want to get treated like a trash and get scammed, don't bother using the dry cleaning service of this company, as you will end up losing your clothes and still not getting compensation.

I left a knitted sweater with the Chelsea branch on 22 August. When I returned on 3 September, it had been transformed into a stretched-out dress. Any professional cleaner should know you never hang knitwear, yet that is exactly what they did.

Since then, I’ve been back three times, each visit met with the same shrug: “we’ll inform customer service and they will get back to you within the week”. Nearly a month on, no one has had the courtesy to contact me. For a shop that was quick enough to bombard me with texts when I was a couple of days late collecting, the silence now is telling.

The garment was expensive, but what’s worse is the utter lack of responsibility. The staff wash their hands of it, insisting they’ve “no control,” as if the shop itself isn’t accountable. That is simply unacceptable.

This isn’t just poor service, it’s negligence—ruining clothing and then refusing to face the customer. Having read similar reviews with same exact experience, I would strongly recommend you take your clothes elsewhere.

Ruined a bespoke suit

Very disappointing - clear instructions were ignored and an expensive suit was ruined.

Over charged me beyond outrageous
I gave them 4 shirts they charged the normal price for 3 shirts and the fourth shirt one they charged 22 pounds it’s an ordinary Lenin shirt like the others ..their outrageous explanation was the label of the fourth shirt is Laura piana
And for that they charge such a price .
It’s totally ordinary Lenin shirt .. nothing different from the others except the label ..
exactly same job as the others …
Such an outrageous explanation…charges of laundry is according to the label …….
It was the first time I use them .. I protested that they you should have warned us before they took the shirt … her answer is that I should know it myself as that’s the way they always charge . I had no choice but to lump it as they would not have given me the shirts … it’s so irritating to feel you have been cheated like that ..

Terrible service. I have had linens returned that are stained. Over charged being charged express service on some items that weren't required. I then arranged a specific collection which wasn't carried out. Then the deliver didn't happen - they said they didn't have the correct delivery information but I know they did. I then arranged for myself to collect later on to find that my sheets have taken somewhere else and I cant get to them and as to 515 no-one can help me.
I am not one to normally complain but the service and attitude is disgraceful and merits this review.

Salut je me prénomme Kimora âge de 23 ans célibataire je suis africaine d’origine camerounaise 🇨🇲 je vis en Tunisie 🇹🇳 et Je suis à la recherche d’une relation sérieuse, durable, stable

Merci ☺️

Very rude and unhelpful customer service. Seems like they outsource a lot of their services to other cleaners without disclosing it.

Crystel was absolutely amazing - I had my wedding dress altered with her. Firstly she made the experience feel really special and memorable which meant a lot to me. She was able to understand what I needed and was flexible and understanding to my needs. She is very talented and I would trust her with any of my alterations or fittings in the future. I would definitely recommend for anyone looking for exceptional quality.
Thank you Crystel !

Crystel did a great job with my wedding dress alterations – you know you're in safe hands! Would also recommend Blanc for wedding dress cleaning.

I recently brought in two wedding dresses (one for daytime, one a traditional Indian lehenga for evening). Crystel was so thoughtful and understood exactly what we needed to make both of them fit perfectly. Her standard is excellence and she was a pleasure to work with. She also turned around my alterations incredibly fast in order to accommodate my wedding date. I couldn’t be happier, thank you Crystel!

Crystel has looked after me (and my wedding dress) with such care - it’s been a wonderful experience, my dress alterations look great, the trousers I had tailored are a perfect fit, and I highly recommend their services.

I would 100% recommend working with Crystel at Blanc!
Crystel is an amazing professional and she welcomes clients in the nicest way. With me, she always made sure I was confortable and relaxed before each fitting and respected the privacy I needed.
Also, while I had to work around very very short deadlines for alterations she helped to find all the solutions to make sure I would have my dress on time, including helping with dry cleaning etc.
Eventually and most importantly, the alterations that Crystel made on my dress were just perfect, giving the dress an additional level of sophistication. (Thank you so much Crystel!!)
I would definitely recommend anyone to work with Crystel, I have rarely encountered that level of service anywhere else.

Crystel did SUCH an amazing job altering and fixing my wedding dress, which fits PERFECTLY now. She's incredibly talented, and I am certain any and every item is safe in her hands. She is focused and has clear vision. I am SO grateful, she did such a wonderful job and I highly recommend her.

Crystel was brilliant to work with on my wedding dress. She is very knowledgeable about dresses and designs which meant she was able to advise me really well on my fittings. Nothing was too much for her and my dress is perfect now. I’d definitely recommend her for any tailoring needed.

Crystel is an absolute miracle worker, and honestly one of the loveliest people I have ever met. She worked on my wedding dress alterations, and every step of the way, her primary focus was my comfort and happiness. She really made me feel special and went above any beyond for me, even when my dress needed more alterations than expected. She is so incredibly talented and such a lovely person. I'd recommend her to anyone. Thank you Crystel 💖

I came to Blanc Chelsea following a recommendation from the bridal store I purchased my wedding dress from, and here at Blanc Chelsea I found Crystel, a true master of dress making. I needed alternations to my dress and some additional tweaks to make it exactly as I wanted. What can I say, Crystel turned my dreams into reality and has given me my dream dress! Every detail she has gone to does not go unnoticed. The care and attention she gives to her work is second to none. She is a true artist at what she does. I have had two appointments so far with Crystel and both have been such fun but with high professionalism and I trust Crystel implicitly. Thank you for making my dreams come true. I can’t wait to collect my dress so soon and will be back time and time again to see Crystel and the team any time I need their expertise. Thank you so much, Kate

I contacted Blanc to alter my wedding dress and they guided me to the Chelsae branch where Crystel is based. I went in twice, both times were a fun, yet professional experience. Crystel takes good care of you as a customer and made me feel pampered, especially for an occasion like my wedding dress fitting. She knew exactly what I wanted to fix with the dress. She patiently explained to me how the alterations would be made, what the process would look like, and how the dress would fit. The second time I came, she had already done some of the alterations. She did the rest on the spot. Everything was so precise which made me feel she cares about the work as much as I care about my dress. I definitely trust her work and would recommend her especially if you have clothes you care about.

Crystel helped me tailor my high street wedding dress. She was attentive, listened carefully and made expert suggestions. My dress now fits and moves perfectly all thanks to her. I am so grateful to have had a professional fashion designer work on my dress.

Crystal is very skilled and helpful, did a great job on my wedding dress. Would definitely go back.

Blanc has two great tailors Joseph and Victoria who are very good and helped me out with my dress when i urgently needed it tailored. Joseph did an excellent job and finished my dress in 30 mins as a favour. Thank you!