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2.2

期待以下

TrustScore 5段階評価の2

11件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 85%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The dress top was itchy

The dress top was itchy. I requested a return slip to send it back. I emailed three times. Still no response. I will take this matter further and contact my bank. Dreadful service.

2025年9月4日
自発的なレビュー
Blauue ロゴ

Blauue からの回答

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@blauue.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

5つ星のうち1の評価

DO NOT USE

DO NOT USE

Absolutely awful dress. Nothing like the picture. Quality terrible! Same issue as other rebiews here - they don’t reply to your email other than a blank saying we have replied. No refunded or return options despite saying they will. Raising transaction dispute through my bank to claw money back for goods not as described. Strongly suggest others do the same!

2025年9月8日
自発的なレビュー
Blauue ロゴ

Blauue からの回答

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@blauue.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

5つ星のうち1の評価

Don't bother

Ordered 2 dresses both arrived & actually nice dresses but dont fit properly. Emailed as asked to start a return, lots of emails back asking questions, once I've replied to them another email pops up saying they have replied with return address but the email is blank! They have sent me around 6 of these emails. Avoid. Obviously scammers. I have also messaged their Facebook page & heard nothing back.
*Edit* there has now been 20 emails sent between me & this company, 1 of last emails offering me £15 back from a £30 order. They do reply but as soon as you ask for returns address & full refund they send yet another email to show they have replied but yet another blank email!

2025年8月4日
自発的なレビュー
Blauue ロゴ

Blauue からの回答

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@blauue.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

5つ星のうち1の評価

Ordered a dress

Ordered a dress, when it arrived it was cheap and nasty. Material was awful. I have been trying to get a refund form, but they say I need to pay the postage. They have now offered me £11, Don't use this site!

2025年7月11日
自発的なレビュー
Blauue ロゴ

Blauue からの回答

Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@blauue.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.

5つ星のうち1の評価

Brought a dress it's awful material…awful dress

Brought a dress it's awful material horrible,sizing all wrong nothing like pictures of model wearing it have asked for refund keep getting automated messages very bad do not order from them .

2025年7月3日
自発的なレビュー
Blauue ロゴ

Blauue からの回答

Dear Customer, thank you for your feedback.
We understand your feelings. It is possible that you did not contact our store's correct email address, which may have caused a delay in resolving the issue. We assure you that we will prioritize resolving the issue from the customer's perspective. Please send the specific details to our customer service email address: service@blauue.com. Our dedicated customer service team will provide you with the optimal solution within 24 hours. Please give us the opportunity to make it right.

5つ星のうち1の評価

Not recommended- goods poor quality not…

Not recommended- goods poor quality not as described, or the correct size,
Took days to respond via email no telephone contact reply in broken English offering less than half money back and suggesting I give the dresses away or sell them!
Very poor quality and service

2025年6月1日
自発的なレビュー
Blauue ロゴ

Blauue からの回答

Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@blauue.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.

5つ星のうち1の評価

Nasty material

Nasty material, poor quality pair of trousers. I expected soft, long and well fitted black trousers. What arrived was awful, scratchy and short trousers. I want to return them, just don't know how as the site is non existent. Shame 😞

2024年12月18日
自発的なレビュー
5つ星のうち1の評価

Poor quality clothing

Bought bra’s from blauue.com. Claimed to have a perfect fit and good support, they didn’t fit at all, the bra rode up constantly making it very uncomfortable. Tried to get my money back but they wouldn’t refund me, very frustrating. Really poor quality clothing and bad customer service

2024年3月21日
自発的なレビュー
5つ星のうち1の評価

Item delivered not as described on product page

I ordered a pair or trousers, in the product page they were shown to have side pockets and a side zip.
The item I received was a very cheap and nasty fabric, with packing creases that did not drop out. There were no side pockets. More importantly, there was no side zip and the waistband had very little stretch so it was almost impossible to pull them up over my hips.
Also, I left a review on their site on the page for the item. It was never shown - they only have 5 star reviews on the page, With the quality of the item I cannot believe anyone would consider it worth 5 stars. So they obviously vet their reviews and delete all the bad ones... Hence leaving a review here

2024年6月16日
自発的なレビュー

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