Blinds Online レビュー 

Blinds Online からの回答

2026年8月2日

Hi Zoe,

Thank you so much for your incredible 5-star review!

Wow, what a journey! We're absolutely honoured that you've trusted us with four rooms in your home, and it means so much to hear how happy you are with every product you've chosen.

It was lovely reading how each room has its own unique style and purpose. From the blackout curtains creating the perfect sleep environment, to the fun electric blinds in the playroom, and the luxurious double S-Fold curtains with sheers in the bedrooms. It sounds like you've created some truly beautiful spaces :)

I also have to say, your combination of the Top Down/Bottom Up Pleated Blinds with the Tahiti Sheers in your lounge sounds absolutely stunning. It really is a beautiful pairing that offers the perfect balance of privacy and natural light.

Thank you for your kind words about the quality, functionality and made-to-measure finish of our products. Reviews like yours mean so much to our whole team.

We can't wait to help you complete the rest of your home and truly appreciate you recommending us to your family and friends.

Have an amazing day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Sarah,

Thank you so much for your wonderful 5-star review!

We're so pleased to hear that you had such a great experience with us. Your Electric Bamboo Blinds sound like the perfect choice, and it's fantastic to know they fit your windows perfectly and look amazing in your home.

I have to admit, Bamboo Blinds are one of my personal favourites. They bring so much warmth and character to a space while still looking modern and stylish.

It's also lovely to hear your kind words about our Customer Service team. They'll be thrilled to know they were able to help make the whole process an enjoyable one.

Thank you again for taking the time to share your experience. We hope you enjoy your beautiful new blinds for many years to come!

Have an awesome day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Jess,

Thank you so much for your wonderful 5-star review!

We're absolutely delighted to hear that you've had such a great experience with us, not just once, but three times! Having customers come back to us again and again is the biggest compliment we could ask for.

It's fantastic to know you've been happy with both the quality of our products and the service you've received along the way.

Thank you again for your continued support. We really appreciate you taking the time to share your experience, and we look forward to helping you with your next project!

Have a great day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Nic,

Thank you so much for your fantastic 5-star review!

We're absolutely delighted to hear that you continue to choose us for both your personal projects and your client projects. That really is the highest compliment we could receive.

It's wonderful to know that you've consistently been happy with our service, delivery, blinds and curtains. We truly appreciate your ongoing support and the trust you place in us time and time again.

I'm not sure if you're aware, but we also have a dedicated Commercial Team that works with customers just like yourself who regularly purchase for client projects. They offer exclusive discounts and special offers, so it may be worth having a chat with them.

If you're interested, simply send your details through to mitchellf@blindsonline.com.au, and Mitchell will be happy to discuss how we can support your future projects.

Thank you again for your continued support. We look forward to helping with many more projects in the future!

Have a wonderful day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Yasmin,

Thank you so much for your wonderful 5-star review!

We're so pleased to hear that you've chosen our blinds and curtains for different rooms throughout your home and that you're loving every one of them!

It's fantastic to know you found them easy to install yourself, and even better to hear they've made such a huge difference to your home. That's exactly what we love to hear.

Thank you again for your kind words and support. We hope you continue to enjoy your beautiful new window furnishings for many years to come!

Have wonderful day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Sammy,

Thank you so much for your amazing 5-star review!

Wow :) four orders! We can't thank you enough for your continued support. It means so much to know that you've trusted us with your curtains, sheers and blinds throughout your home.

We're delighted to hear that you've found the whole process seamless, from placing your custom order right through to installation. It's also fantastic to know you were pleasantly surprised by how quickly your latest order arrived, especially being made to measure.

Hearing that your new window furnishings have made such a difference to your home is exactly what we love to hear.

Thank you again for your wonderful recommendation. We can't wait to help you complete the rest of your home!

Have a wonderful day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Mia,

Thank you so much for your fantastic 5-star review!

Your review really made us smile! We're so happy to hear that the sheer fabric turned out even better than you expected. That's exactly why we always recommend ordering our free fabric samples first, it gives you the chance to see the colours and textures in your own home before making your final choice.

I also had a laugh at your comment about secretly thinking your sheers are nicer than everyone else's! And it's great to hear they're holding up so well, even with your two rowdy dogs using them as their own personal scratching and drying station!

It's wonderful to know our Customer Service team could help you choose the perfect colour, your order arrived quickly, and installation was nice and easy. Best of all, your new sheers have filled your home with that beautiful soft, glowing light, and the blockout curtains are helping to keep your home warmer through winter.

Thank you again for sharing your experience. We really appreciate your support and hope you continue to enjoy your beautiful new window furnishings for many years to come.

Have a awesome day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Mira,

Thank you so much for your wonderful 5-star review!

We're absolutely delighted to hear that you've chosen us for five rooms in your home already! It's fantastic to know you've been consistently impressed with the quality of your blinds, the made-to-measure fit, and our fast delivery.

We're also so pleased to hear that you found the instructions easy to follow, making installation quick and simple. Your kind words about our Customer Service team really mean a lot too—we're always here to help whenever needed.

Thank you again for your continued support. We can't wait to help you with the rest of your home when you're ready!

Have a fantastic day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Sophie,

Thank you so much for your lovely 5-star review!

It means so much to hear that you've come back to us time and time again for different rooms throughout your home. From your curtains and roller blinds to the Electric Roman Blinds, we're thrilled that you've been so happy with the quality and how well everything has lasted.

I had to smile when you said the Electric Roman Blinds are the favourite in your household, they're definitely a popular choice, and it's easy to see why!

It's also lovely to hear your comments about our fabric range. We're very proud of the wide selection of products and fabrics we offer, and we always encourage customers to order our free fabric samples first. It's the best way to see the colours and textures in your own home before making a decision.

Thank you again for your continued support and for taking the time to share your experience. We really appreciate it and look forward to helping you with your next project!

Kind regards,

Sandra

Blinds Online からの回答

2026年8月2日

Hi Steph,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you love your new blinds and sheers. It's fantastic to know that you found the ordering process easy, the turnaround time fast, and that you're so happy with the quality of your new window furnishings.

Thank you for taking the time to recommend us. We really appreciate your support and hope you enjoy your beautiful new blinds and sheers for many years to come.

Have a wonderful day!

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Hope,

Thank you so much for your wonderful 5-star review!

Wow :) seven years! We can't thank you enough for your continued support. It means so much to know that you've trusted us in both your previous home and your new one.

We're delighted to hear that you've consistently been happy with both our products and service, and that you find the installation and instructions so easy to follow. Knowing you love the end result every time is exactly what we strive for.

Thank you for your lovely recommendation and for choosing us over the years. We truly appreciate your loyalty and look forward to helping you with any future window furnishing projects.

Have a fabulous day !

Kind regards,
Sandra

Blinds Online からの回答

2026年8月2日

Hi Reem,

Thank you so much for your amazing 5-star review!

It truly means a lot to hear that you've chosen us for both your current and previous home. Having returning customers like you is the biggest compliment we could receive.

We're so pleased that our Customer Service team has been able to help with product advice, measuring, and finding the best solution for each of your windows. It's also wonderful to hear that your blinds have been easy to DIY install and, most importantly, have stood the test of time.

Thank you for your continued trust in us and for your wonderful recommendation. We really appreciate your support and look forward to helping you with any future projects.

Have an amazing day!

Kind regards,
Sandra

Blinds Online からの回答

2026年7月30日 に更新

Good morning Louise,

Thank you for taking the time to get back to us. One of our Customer Service agents is now working closely with you to resolve the concerns you've raised.

We appreciate the opportunity to address the issues regarding your order and are committed to finding a positive outcome.

Thank you again for your patience and understanding while we work through this together.

Kind regards,
Sandra


29.07.26

Hi Louise,

Thank you for taking the time to leave your feedback, and I sincerely apologise for the frustration and disappointment you've experienced. It's particularly disappointing to read your review knowing that you've ordered from us previously and have always been happy with both our products and service.

We never want our customers to feel that they have to spend their day trying to get in touch with us. I can see that one of our Customer Service agents tried to call you this morning and left a voicemail message, as well as following up with an email.

We're very keen to speak with you and address the outstanding questions and concerns you have regarding your order. We truly appreciate you bringing this to our attention and are sorry that your recent experience hasn't reflected the level of service you've come to expect from us.

We look forward to hearing from you and hopefully turning this experience around.
Kind regards, Sandra

Blinds Online からの回答

2026年7月6日

Hi Mr Meganoush,

Thank you so much for your 5-star review! We're delighted to hear that your order arrived quickly and that you found the installation and operation so easy.

We really appreciate your support and hope you enjoy your blinds for many years to come. If we can help with anything in the future, please don't hesitate to get in touch.

Have a great day!

Kind regards
Sandra

Blinds Online からの回答

2026年6月29日

Hi Elizabeth,

Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficulties you've encountered and the additional stress this has caused, particularly during what sounds like an already challenging time for you and your family.

From what you've described, it's clear we've fallen short in our communication, and I sincerely apologise for the lack of updates you've received. This is not the level of service we strive to provide.

I'd really appreciate the opportunity to personally review your order and ensure this is resolved as quickly as possible. If you could please email your order number and a copy of this review to krisap@blindsonline.com.au, I'll investigate everything that's happened and contact you directly.

Thank you again for bringing this to our attention, and I hope we have the opportunity to make this right.

Kind regards,
Krisa

Blinds Online からの回答

2026年6月26日

Hi loz

It was lovely to speak with you.

I'm pleased we were able to resolve everything for you in the end. Thank you for giving us the opportunity to make things right, and we appreciate your patience while we worked through the issue.

We wish you all the best with the sale of your home.

Kind regards Sandra

Blinds Online からの回答

2026年6月22日

Hi Paula

Thank you for your feedback. I am sorry to hear about the frustration you experienced with your order.

Having reviewed the order, I can see that it was placed online and the details provided were transmitted directly through our system. Unfortunately, once an order has been submitted, we are unable to amend customer details or make changes to the order specifications from our end.

It appears that the contact details associated with the order were updated during the checkout process. In some cases, payment providers such as PayPal can automatically populate the details stored within the account, which then become the details displayed to us within our system.

I can also confirm that an automatic order confirmation email was sent to the email address provided at the time of ordering, which included the order number and a summary of the order details.

In regard to the fabric colour, I can assure you that the correct colour was supplied. Occasionally, our workroom uses a different internal name for a fabric than the name displayed on our website. We would be more than happy to send you a fabric sample for comparison if you would like.

I understand your concerns regarding the difficulties you experienced and appreciate the frustration this has caused. To ensure your concerns are fully addressed, I will arrange for one of our Senior Customer Care Agents to contact you directly to discuss this further.

Kind regards,
Sandra

Blinds Online からの回答

2026年6月21日

Hi Emily,

Thank you for bringing this to our attention, and I’m very sorry to hear about your experience.

This is simply not good enough, particularly given the time that has passed since you first raised the issue. I completely understand how disappointing and frustrating it must be to receive shutters that don't match the dimensions provided and then not receive the follow-up communication you were expecting.

I have arranged for Jacinta to contact you this morning to discuss the matter and work towards a resolution as quickly as possible.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused.

Kind regards,
Sandra

Blinds Online からの回答

2026年6月10日

Hi Melanie,

Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your Night Day Thermal Duo Blinds and the difficulty you've had obtaining assistance.

This is certainly not the level of product quality or customer service we strive to provide, and we apologise for the frustration this situation has caused.

I would like to personally look into this matter for you and review the history of your contact with us. Could you please provide your order number so that I can investigate further and work towards a resolution?

We appreciate you bringing this to our attention and look forward to hearing from you soon.

Kind regards,

Sandra

Blinds Online からの回答

2026年5月31日

Hi Cathryn

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused throughout your order journey.

This is certainly not the level of product quality or service we strive to provide. We understand how frustrating it must have been to experience multiple issues, including damaged products, delivery concerns, and delays in receiving support.

We would appreciate the opportunity to review your order and better understand what occurred. Unfortunately, we are unable to identify your order from this review alone. If you could please contact us directly with your order number, I would be more than happy to personally investigate the matter and discuss your experience with you.

Thank you again for bringing this to our attention, and we hope to have the opportunity to speak with you soon.

Kind regards,

Sandra